TheEmailShop UK Avis 

I have been with The Email Shop for several years now, and their service has been faultless. On two occasions I've had reasons to contact them for technical reasons, and in both cases their assistance was first class.

Have had no real issues. Only slight annoyance is that the certificate keeps coming up as invalid.

Avoid!

Started having issues receiving emails after just 12 hours - support was in the form of them telling me that the problem was at my end......... signed up with another provider and was up and running again in minutes, very happy and glad I didn't stay with this bunch of amateurs.

No guidance on setting up MX server to direct email from domain to the email server.

Nice value for money. I clicked the support icon on the website and Mr Allen from sales assisted to choose the best package as per my needs.
So, good so far.

My experience so far is great.
Yesterday I had the problems related to website builder and the support was quick to respond with answer.
So, I can say so far so good...

Didn't renew domain when paid for. However support quickly did it (not very courteously though) when I informed them I had received a domain pending suspension notification from nominet .

Website changed requiring new log in method (unrelated to domain name as previously). I had to guess that the new login required your backup email address and the creation of a new password. Customer support would not tell me that this email address was the login credential even though they knew that I knew that this was the backup email for the account. They only confirmed that none of the old methods would work.

Online chat kept freezing when talking to support.

{edit below in response to The Email Shop reply}:

Domain renewal was paid for on 9/8/18. Domain was due for renewal on 8/9/18. I received an email from nominet on 1/10/18 informing me that domain had not been renewed and would be suspended. Support did fix it quickly when I contacted them, but don't make out that the renewal process was performed correctly and on schedule.

Previously the user logged in with an admin account created at registration. I knew the details for this log in (kept in a password safe). I also knew what email address I used when originally purchasing your service. Thankfully I still maintain this email address. You changed the system and did not inform me. Also the system just asks for email address. You are a email provider - so which one? It's pretty natural to assume it's related to the original log in credentials created with you. If I no longer used the original email address from another supplier you would have created a system where I could not access my control panel in any way. Support were not interested in telling me what bits of information I needed to log in, only that the previously valid credentials were not the "registered details". I had to guess how the new system works. NOT HELPFUL.

I previously had a problem where I lost all of my emails due to an error on your part. Support quickly restored my accounts but changed the passwords. Many email clients do not let you change the password until it fails to log in. I ended up getting my IP blocked by your systems due to "too many failed log ins". Again support would not help me find a way around your systems, e.g. temporarily white-listing my IP address. With multliple devices and multiple email accounts, I had to figure out my own workaround - resetting my router to get a new IP address, disconnecting from the internet/deleting the email accounts from the clients on all the devices and setting them all up from scratch again. Good job I don't have a fixed IP address.

In summary - support are quick and efficient at fixing mistakes from the email shop, but they do not support the customer getting their systems back after these mistakes. I will be seriously considering taking my custom elsewhere next year.

I have been with 'theemailshop' for 6+ years, I've been trying to make contact with them via telephone, their 'chat support' and email as I have problems with my email and can't login. The support page states that my login details aren't recognised, if I try to reset my password using the email they host for me it states the email isn't recognised. They don't answer the sales or tech support telephone lines and the accounts 'option 3' doesn't even ring when selected. The 'chat supoort' states they'll get back - they don't The service is absolute rubbish - this is the polite version

Theemailshop has been a great choice. It was easy to transfer my website with customer support. The dashboard is easy to understand & navigate. The price is a good value. They are an excellent choice for WordPress hosting.

My domain subscription ran out and despite checking in advance that it was on the 'autorenew' system to collect payment automatically, it didn't renew and my email stopped.

Update: I did receive reminder emails, but since the autorenew feature was ticked, I assumed autorenew would do what it said and ignored the emails. There was no indication that there was a problem with the payment system until the domain expired and I stopped receiving emails. I have no confidence that autorenew will work next year, or that I will know if it is not going to work in time to do something about it.

I have taken hosting with this company a few times over the years. I have found them fuss free. They delivered the goods as I required them. When I needed more space I simply upgraded my account. Help was always at hand and my emails were dealt with accordingly.

Whenever I need cheap, yet reliable hosting (even just as a stop gap) I return to TheEmailShop. Their service is still the same as it was years ago - seemingly undersold so my websites have always run up to speed.

Really an awesome customer service, quick response time. Hosting is also great as I have got 100% uptime so far. Hope the team will keep up the good work and I am definitely going to buy bigger plans soon as we grow.