Frequent outages- several times a year. Email and hosting down for a full day or two. Unforgivable when I’m trying to run a small business. Odd direct debit methods that cause over charging. Broken... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our business emails are frequently down and we’re told that someone has entered a password incorrectly which isn’t the case. There is a very slow or non existent response to tickets and any phone nu... Voir plus
I've been using TheEmailShop for over 10 years with almost no problems. Those problems that I've noticed and reported to customer services have been dealt with promptly and efficiently. I like the... Voir plus
Let down by poor customer services! Although they have a telephone help line, it is never answered, only giving a "all staff busy" message. Voicemails are never replied on. Online chat staff lack... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Secure Web, Email, Cloud & Server Hosting | 21 years of excellence
Coordonnées de contact
Suite 18-19 Parker House, Mansfield Rd, DE21 4SZ, Derby, Royaume-Uni
- 01332 300935
- theemailshop@theemailshop.co.uk
- theemailshop.co.uk
2,2
Bas
151 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have been with THEEMAILSHOP.CO.UK for…
I have been with THEEMAILSHOP.CO.UK for the last 2 years and great services ever since.
Now started a new gaming service, so just registered a new account.
Really happy & satisfied.
11 juin 2020
Avis spontané
Super Easy Checkout and Cost Effective…
Super Easy Checkout and Cost Effective !!!
2 juin 2020
Avis spontané
Simple to sign up and clear pricing for…
Simple to sign up and clear pricing for email hosting ..
13 mai 2020
Avis spontané
Helpful support
Website is very informative. Call to helpline initially went to answerphone, which was confusing given the website states 24/7 support. Then used chat, which was responded to quickly (initially by bot, then human) and I finally got someone to ring me, which I always find easier. All queries answered friendly and professionally.
9 mai 2020
Avis spontané
Cost effective and efficient service.
4 mai 2020
Avis spontané
Loved the online support which guided…
Loved the online support which guided me through the whole process from selection of package to final setup.
Thanks James for the Support
21 mars 2020
Avis spontané
So simple...
As a total beginner, when BT totally messed up my domain, James and Paul were amazing, answering all of my stupid questions via chat and guiding me through the set up process which was really fast and simple.
10 mars 2020
Avis spontané
First time see this amazing website.
First time see this amazing website.
I heard alot about grid hosting and yeah they are perfect with pricing and services.
Love to recommend them for best linux hosting.
Thank you guys
15 novembre 2019
Avis spontané
Very reasonable pricing and good support team
Very reasonable pricing with very good downtime. Especially the live support team is very active and helpful.
Before this hosting, I was using another hosting company with whom my experience was very bad that's why I decided to transfer here to theemailshop.co.uk , which was I think my best decision as the support team helped me with all the process in transferring here and setting up and now my business is up and good to go.
28 octobre 2019
Avis spontané
Left hand doesn't know what the right hand is doing
TheEmailShop suspended our account twice without warning or proper explanation. When we tried to transfer away from them, the messed us about for 6 months before we had the domain removed from them.
16 octobre 2019
Avis spontané
Réponse de TheEmailShop UK
Dear Colin,
Thanks for your review. However there are some submissions:
a) We never received any ticket via official ticket and live support channel regarding any of your request, which you have mentioned above.
b) The services are never stopped/blocked by us, unless there have been attempts of multiple unsuccessful logins, where the IP from where such attempts are made is blocked, to safeguard the client.
c) Further, the EPP request can be generated automatically from client area and it's an automated process to complete. Please also note that the domain ownership is client's and we have no role in it.
So, our request is to use official available support channels for all the tasks, which in this case are not available.
Thank you for Awsome help and Support…
Thank you for Awsome help and Support for running my website.
I am extremely fed up with some of the top companies as I am a regular user of hosting. But The Email Shop is the best solution. They are just amazing and my second hand.
For a layman, they guide like a pro and sort out your problem in minutes.
Thank you So much Sir for this support
14 octobre 2019
Avis spontané
Excellent company
I have been with theemailshop for almost a year and all i can say is i would never look at another company for our business emails. Never any down time and when i've had issues through my own fault, they were excellent and very efficient at getting me back up an running.
Great price - fantastic company
25 septembre 2019
Avis spontané
We have multiple hosting accounts with…
We have multiple hosting accounts with theemailshop and great pricing coupled with great services.
No downtime and good support team
23 septembre 2019
Avis spontané
Good services especially awesome…
Good services especially awesome prices...
20 septembre 2019
Avis spontané
Purchased VPS Power package and the…
Purchased VPS Power package and the pricing and customer services are excellent and hoping to have the uptime great as well.
15 septembre 2019
Avis spontané
Useless time wasters
Useless time wasters, I have made payment but never got the service activated, instead, I was labelled a fraud. I received no justification or apology when i contacted the support service.
Ooh, I was told "We will refund you!".
What a service!
11 août 2019
Avis spontané
Réponse de TheEmailShop UK
Dear Basile,
We always take the security and compliance of our users very seriously and take all measures to keep it up to the highest levels.
Your didn't filled in your Full Name, No post Code, No Contact Number and above all the PayPal account you used for payment was under some different name & email Adress - So, the transaction was stopped by our systems and labelled as per merit.
The amount has been refunded already to the same PayPal account that was used.
Our users can better figure out the reason for the rejection of account.
Thanks
Let down by poor customer services!
Let down by poor customer services!
Although they have a telephone help line, it is never answered, only giving a "all staff busy" message. Voicemails are never replied on. Online chat staff lack in knowledge and are very slow to comeback on the issues they weren't able to solve. If you can do without customer support the service and the control panel are adequate, although somewhat outdated and confusing. The pricing is competitive.
Have been a user for about a year now.
***Update 29.07.2019: emailed the company yesterday using their web support form about transferring another domain over - no reply! However very quick to reply on Trustpilot, almost instantaneous!
28 juillet 2019
Avis spontané
Réponse de TheEmailShop UK
Dear Alex,
Thanks for your message.
Can you please let us know a bit more about your contact details on ticket portal, as by searching by the name Alex is not showing any recent contact.
Waiting for your kind response to resolve the issue.
Thanks
Dear Alex,
As requested earlier that the proper channel to contact as well as track an issue is via ticket portal.
As per your latest update you mentioned that instead of using the proper channel as requested earlier you sent some message via website contact form, which is not the formalized contact point for our users.
Replying you here timely is what we desire on our all channel of communication and what we do.
So, request you again to come back to us, via the ticket with the issue you are having, so it can be resolved.
Further, for a domain transfer it’s an automated process which you can easily do via your control panel.
We are available for any of support, please send us your query by generating ticket.
Thanks
Prompt response and good services
11 mai 2019
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.