We were looking for a sofa a step up in quality from the usual high-street names when we found Duresta and The Lounge Co in Islington. It was great to be able to specify exactly what we wanted in ter... Voir plus
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Lisez les avis des autres
I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Voir plus
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After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Voir plus
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The Staff at the Lounge Company could not have been more helpful, double checking measurements with us, plenty of swatch options and fully informed us of the fabric qualities and cushion fillings. I t... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Coordonnées de contact
1 Hampton Park West, SN12 6GU, Wiltshire, Royaume-Uni
- 01225 792 333
- customercare@theloungeco.com
- theloungeco.com
4,6
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I bought a sofa
I bought a sofa, quick delivery. Good quality, good service, easy to assemble, everything is good.
28 septembre 2023
Réponse de The Lounge Co.
Dear Happy,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and that your pleased with the quality.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
It just worked
Unlike Sofology, they shipped the sofas I ordered using the correct material.
22 septembre 2023
Réponse de The Lounge Co.
Dear Tony,
Thank you for your 5 star review.
It's great to hear that everything went well with your order.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Gilly,
Thank you for your 5 star review.
It's great to hear that you had a good buying experience in store and that you love your new chair.
Kind regards
The Lounge Co.
Great quality and experience
Great offer meant we saved so much by ordering directly rather than through furniture village. The sofa turned up on roughly on schedule and we had plenty of updates to let us know the stages. The sofa and armchair we ordered are such good quality and exactly what we wanted! Only slight down side was the delivery company and their website were difficult to deal with. Had a date given, then a cancellation for no reason, but luckily only made a week difference. Would definitely recommend
5 septembre 2023
Réponse de The Lounge Co.
Dear Hannah,
Thank you for your 4 star review, we'll be sure to pass your feedback on to our delivery couriers.
We're very pleased to hear that you are happy with the furniture.
We hope you enjoy it!
Kind regards
The Lounge Co.
Excellent customer service - they want to get it right!
There were some challenges with our new sofa fabric, they didnt fob us off. Ellen has been helpful all the way through and we are looking forward very much to our replacement in 9 weeks.
15 septembre 2023
Réponse de The Lounge Co.
Hi Eric,
Thank you for your feedback.
You have chosen pet friendly fabric for your sofa which is designed to be durable and stop liquids penetrating the fabric, this does create a firmer sit as the air does not disperse as it would with other fabrics.
You do have a 14 day money back guarantee where by you can return your furniture for refund if should change your mind.
Our Customer Experience Manger has reached out to discuss options to find the best way forward for you.
Kind regards
The Lounge Co.
A lovely shop with a great range of…
A lovely shop with a great range of sofas, very reasonably priced. Evrim was really helpful, guiding us through the options and helping us with the checkout.
23 septembre 2023
Avis spontané
Réponse de The Lounge Co.
Dear Paula,
Thank you for your 5 star review.
It's great to hear that you had a good experience in our shop and that pleased with the selection of sofas.
We hope you enjoy your new furniture when you receive it..
Kind regards
The Lounge Co.
Very happy
Just moved house so brought new sofa same as last one from same company as very happy with first one
23 août 2023
Réponse de The Lounge Co.
Dear Paul,
Thank you for your 5 star review.
Really pleased to hear that you have been happy with our furniture in the past resulting in ordering again and having another great experience.
Kind regards
The Lounge Co.
Easy to order and delivered before…
Easy to order and delivered before estimated time
Great product, very pleased
5 septembre 2023
Réponse de The Lounge Co.
Dear Janet,
Thank you for your 5 star review.
It's great to hear that you've had a good experience and that your pleased with your product.
Kind regards
The Lounge Co.
lounge,co chiswick
the experience was great the staff were patient and explained everything very well got free samples which was helpful
very pleased with my purchase and my chair is very comfortable
21 août 2023
Réponse de The Lounge Co.
Dear Shashi,
Thank you for your 5 star review.
It's great to hear that you that you had a good buying experience in our store and that your very pleased with your purchase.
Kind regards
The Lounge Co.
Attentive but not overly in your face…
Attentive but not overly in your face staff in the Chiswick showroom. Well priced if bought during the regular sale periods.
4 septembre 2023
Réponse de The Lounge Co.
Dear Nicholas,
Thank you for your 5 star review.
It's great to hear that you that you had a good buying experience in our Chiswick store and that you felt the products were well priced.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
I was really struggling to buy a sofa…
I was really struggling to buy a sofa that fitted what I needed (went to at least 5 stores, main ones included) but I went in here and described the unique nature of the size and style I wanted and the shop assistant helped me to get exactly what I wanted in more. She also through in some vital design advice. Definitely recommend.
5 septembre 2023
Avis spontané
Réponse de The Lounge Co.
Dear Joseph,
Thank you for your 5 star review and recommendation.
It's great to hear that you that we were able to help you find the right sofa for your space.
We hope you enjoy your new furniture when you receive it.
Kind regards
The Lounge Co.
Excellent!
I’ve not yet taken delivery yet of my new Sofa, but the buying experience at The Lounge Co in Islington could not have been better , a nice spacious showroom where you can try most things out , so much better than online alone , where you just don’t know what you will get . Paulina was very friendly , extremely knowledge, confident in the products , and helpful from start to finish . All round good service . Thank you .
2 septembre 2023
Avis spontané
Réponse de The Lounge Co.
Dear Philip,
Thank you for your 5 star review.
It's great to hear that you had an excellent buying experience and good service in store.
We hope you enjoy your new furniture when you receive it.
Kind regards
The Lounge Co.
Great service, good quality/price ratio and quick delivery
If you are in need of any furniture piece, this is the place to go. Paulina is so knowledgeable and helpful. Bought one of the speedy sofas and delivery easy quick and smooth. Great quality piece and looks beautiful in my living room. Definitely recommend.
1 septembre 2023
Avis spontané
Réponse de The Lounge Co.
Dear Tatiane,
Thank you for your 5 star review and recommendation.
We're pleased to hear that everything went smoothly with your purchase and that your happy with the quality and look of your furniture.
Kind regards
The Lounge Co.
Beautiful sofa
I searched a lot of sofas, I was lucky I got a lovely chaise sofa in the sale its beautiful and great quality
22 août 2023
Réponse de The Lounge Co.
Dear Naomi,
Thank you for your 5 star review.
It's great to hear that you're so pleased with your new sofa.
Kind regards
The Lounge Co.
Very happy with the overall experience!
Absolutely love the sofa, lovely customer service and a perfect delivery! Overall super happy with my purchase and overall experience, thank you!
20 août 2023
Réponse de The Lounge Co.
Dear Customer,
Thank you for your 5 star review.
It's always great to hear when customers have a brilliant experience and love the furniture!
Kind regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Customer,
Thank you for your 5 star review.
It's fantastic to hear that your found the ordering easy and had a great experience.
Kind regards
The Lounge Co.
Excellent delivery service
Excellent delivery service. Made on time and arrived as described.
13 août 2023
Réponse de The Lounge Co.
Dear Customer,
Thank you for your 4 star review.
It's great to hear that the delivery was excellent and that everything arrived on time and is as described.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Would highly recommend Lounge Co
Got a beautiful chaise sofa and giant footstool at a bargain price in the spring sale, fantastic quality lovely fabric and comfortable! Thank you Lounge Co it took me months to find the right sofa and I finally found it
9 août 2023
Réponse de The Lounge Co.
Dear Heather,
Thank you for your 5 star review and recommendation.
It's great to hear that you are so pleased with your new furniture.
Kind regards
The Lounge Co.
Damaged on delivery
Unfortunately one of my sofas I ordered from the lounge company was delivered with a relatively large hole at the back.
This was 5 weeks ago and I am still waiting for a repair with no compensation offered.
Very disappointed
24 juillet 2023
Réponse de The Lounge Co.
Dear Ruth,
Thank you for your feedback.
We understand how disappointing it is when something arrives with delivery damaged.
I have looked at your order and can see that we have responded promptly to all your correspondence and advised that the parts required to complete the repair would take approximately 8 weeks to arrive. Once repairs are completed, it is our policy to contact customers and ensure that they are happy with repairs and ask for feedback on their experience, we would then act on any feedback received.
Our Customer Experience Manager has reached out to understand your complaint better. We look forward to hearing from you.
Kind regards
The Lounge Co.
Great selection
Great selection. Lovely experience in store. Great customer support ( had to clear out a misunderstanding on our rush order and the lovely HQ staff were on it, super fast). I’d have liked that they accepted AMEX though
18 juillet 2023
Réponse de The Lounge Co.
Dear Bella,
Thank you for your 4 star review, we'll be sure to pass your feedback on about AMEX.
We're pleased to hear that you were happy with the selection of furniture and you had a great experience in store and with our customer service team.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
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