We were looking for a sofa a step up in quality from the usual high-street names when we found Duresta and The Lounge Co in Islington. It was great to be able to specify exactly what we wanted in ter... Voir plus
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I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Voir plus
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After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Voir plus
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The Staff at the Lounge Company could not have been more helpful, double checking measurements with us, plenty of swatch options and fully informed us of the fabric qualities and cushion fillings. I t... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Coordonnées de contact
1 Hampton Park West, SN12 6GU, Wiltshire, Royaume-Uni
- 01225 792 333
- customercare@theloungeco.com
- theloungeco.com
4,6
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Looked at lots of sofas popped in 2 the…
Looked at lots of sofas popped in 2 the islington shop found perfect sofa which comes in 2 bits i have a narrow turn on stairs so this was perfect awaiting delivery but very happy so far very helpful staff
2 octobre 2024
Réponse de The Lounge Co.
Dear Elaine,
Thank you for your 5 star review.
We are pleased to hear you found your perfect sofa.
Kind Regards
The Lounge Co.
Great delivery very smooth. Quality Sofa
Great delivery very smooth. Very happy with the sofa as described, Quality.
23 septembre 2024
Réponse de The Lounge Co.
Dear Gary,
Thank you for your 5 star review.
We are so pleased to hear you are happy with the quality and delivery.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Great service
We ordered a sofa and a footstool from The Lounge Co. Their service was excellent as we had to continuously delay our order due to overrunning buildings works. They always replied to e-mails within a few hours and everything went smoothly. The sofa is also excellent quality. Would happily recommend to anyone.
24 août 2024
Avis spontané
Réponse de The Lounge Co.
Dear Sam,
Thank you for your 5 star review.
It's great to hear that you would recommend us and had an excellent experience.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Gorgeous Sofa & Footstool- so happy…
Gorgeous Sofa & Footstool- so happy with our purchase.
We searched for months to buy a new sofa, and spent so many weekends visiting Furniture stores.
I then saw on Instagram and photo of a Lounge Co. Sofa and found the website.
We went for a 3 seater Melody. The initial delivery drivers couldn’t get the sofa in our house & didn’t honestly have time to resolve the problem and our order ended up going back to the warehouse.
I contacted Customer Services and spoke to Marianne- who was absolutely fantastic. She was able to get exact measurements of the sofa without the legs & rearranged another delivery slot. She was extremely helpful and sorted everything for us.
Great company & products! Highly recommend
2 février 2024
Avis spontané
Réponse de The Lounge Co.
Dear Sharon,
Thank you for your 5 star review and recommendation.
It's great to hear that we were able to resolve your delivery issue quickly and that you are so happy with your furniture. We will be sure to pass on your comments to Marianne.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Rachel,
Thank you for your 5 star review.
We're happy to hear that everything went well from start to finish.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Excellent from ordering to delivery
Excellent from ordering to delivery. Quality product would definitely recommend thank you
31 juillet 2024
Réponse de The Lounge Co.
Dear Simon,
Thank you for your 5 star review and recommendation.
It's great to hear that everything went well with your order and that your happy with the quality of the product.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Réponse de The Lounge Co.
Dear M Kay,
Thank you for your 5 star review.
We're happy to hear that everything was excellent.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Dawn,
Thank you for your 5 star review.
We're happy to hear that you were pleased with our customer service and your new furniture.
Thank you for the feedback.
Kind Regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Richard,
Thank you for your 5 star review.
It's great to hear that you're so pleased with your new furniture and delivery went well.
Thank you for the feedback.
Kind Regards
The Lounge Co.
Very good communication
Very good communication, delivery and product! I emailed checking the dimensions to make sure the sofa would fit through my hallway and they replied quickly with all the info I needed. Delivery was on time, well communicated and the couriers did a fine job bringing in the new sofa and removing the old. Sofa itself is very comfortable and exactly what I'd expected. I'd definitely recommend the Lounge Co!
17 juillet 2024
Réponse de The Lounge Co.
Dear Cole,
Thank you for your 5 star review and recommendation.
It's great to hear that the communication that you received was good, that everything went well with your order and that your new sofa is comfortable.
Thank you for your feedback.
Kind Regards
The Lounge Co.
Do not buy from Lounge co
Do not buy from Lounge co. The sofas age so badly and have gone completely flat. Seriously, these are not high end and certainly not worth the money.
28 juillet 2024
Avis spontané
Réponse de The Lounge Co.
Dear Rory,
Thank you for taking the time to review our product, it'd disappointing to hear that your not happy with your sofa.
We have reached out for more information as we are unable to find an order in your name, but as yet have not received a response.
We take great pride in the quality of our products and our customer service so would in like the opportunity to discuss this.
We are part of the Sofa Brands International Group and our furniture is made in our factories in the UK alongside our sister brands G Plan, Parker Knoll, Duresta and Collins and Hayes who have over 100 years experience of furniture manufacture in the UK.
Kind regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Jane,
Thank you for your 5 star review.
It's great to hear that the staff were friendly.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Super comfortable Rose sofas…
We have just taken delivery of 2 Rose sofas which we are delighted with. These were to replace 2 Florence sofas (same design) from SOFASOFA which we had less than 18 months. These were the most uncomfortable badly made sofas we have ever bought, so we were very careful when replacing them. We shouldn’t have worried. The new rose sofas are just so comfortable and well made. Yes they need plumping (we bought fibre fill) but I am used to doing that every night, and they have so far kept their shape perfectly. Really pleased and cheaper than SOFASOFA whose customer service as well is dire
8 juillet 2024
Avis spontané
Réponse de The Lounge Co.
Dear Jane,
Thank you for your 5 star review..
It's great to hear that you're so pleased with the quality and comfort of your new sofas.
Thank you for the feedback.
Kind Regards
The Lounge Co.
Lola corner sofa
Really good communication and good customer service when I needed to make a change to my order. Very good quality sofa with a wonderful plush fabric. Very comfortable and looks fabulous!
17 juillet 2024
Réponse de The Lounge Co.
Dear Harrison,
Thank you for your 5 star review.
It's great to hear that you received good customer service and are so pleased with you new furniture.
Thank you for the feedback.
Kind Regards
The Lounge Co.
Excellent! Definitely recommend
Excellent customer service, great footstool, high quality and looks fab!
31 mai 2024
Réponse de The Lounge Co.
Dear John,
Thank you for your 5 star review and recommendation.
It's great to hear that you're so pleased with the customer service and your happy with the quality and look of your new footstool.
Thank you for the feedback.
Kind Regards
The Lounge Co.
Disappointing
The cushions are not firm enough and look terrible the minute anybody has sat on the settee. Very disappointed. You can only refresh your cushions so many times I'm one day!
30 mai 2024
Réponse de The Lounge Co.
Dear Brian,
It's disappointing to hear that your unhappy with the quality of the scatter cushion that you purchased.
I have checked your order and can't see that you have been in contact with us to report an issue. We take great pride in both the quality of our products and customer service so would appreciate the opportunity to understand the issue and resolve this. Our Customer Experience Manager has reached out to you and we look forward to being able to resolve this.
Kind Regards
The Lounge Co.
Highly recommend!
We recently relocated from San Francisco and happened upon The Lounge Co. We met Berry and Paulina, who were very friendly and knowledgeable. They let us browse in a relaxed environment and provided us with great insights. We purchased several floor sale items, and they even recommended movers to us. We're very happy with the quality of the items and couldn't be happier with our experience meeting them!
30 juin 2024
Avis spontané
Réponse de The Lounge Co.
Dear Jacob,
Thank you for your 5 star review and recommendation.
It's great to hear that the staff in store were so helpful and that you're happy with the quality of your furniture.
Thank you for the feedback.
Kind Regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Tabitha,
Thank you for your 5 star review.
It's wonderful to hear how much you like the sofa.
Thank you for the feedback.
Kind Regards
The Lounge Co.
Very comfy couch
Very comfy couch, on time delivery as estimated, great service at the Angel store while picking the couch
18 juin 2024
Réponse de The Lounge Co.
Dear Yalin,
Thank you for your 5 star review.
It's great to hear that your order arrived as expected and that the team in Islington were helpful when choosing your new sofa.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Susan,
Thank you for your 5 star review.
We're pleased to hear that you received great customer service and that you love your new sofas.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
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