We were looking for a sofa a step up in quality from the usual high-street names when we found Duresta and The Lounge Co in Islington. It was great to be able to specify exactly what we wanted in ter... Voir plus
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Lisez les avis des autres
I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Voir plus
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After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Voir plus
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The Staff at the Lounge Company could not have been more helpful, double checking measurements with us, plenty of swatch options and fully informed us of the fabric qualities and cushion fillings. I t... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Coordonnées de contact
1 Hampton Park West, SN12 6GU, Wiltshire, Royaume-Uni
- 01225 792 333
- customercare@theloungeco.com
- theloungeco.com
4,6
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent service all round
Excellent product offering, quality finish and delivered earlier than advertised.
8 février 2024
Réponse de The Lounge Co.
Dear Michael,
Thank you for your 5 star review
It's great to hear that you received excellent service and that you're pleased with the quality of the product.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Bulging cushions, great to sit on!
Really happy with our sofa and snuggler (which was bigger than we'd expected!), ever so comfy to lounge around on.
31 janvier 2024
Réponse de The Lounge Co.
Dear Ralph,
Thank you for your 5 star review
It's great to hear that your really happy with your new sofa and snuggler.
Kind regards
The Lounge Co.
Absolutely love my new sofas
Absolutely love my new sofas. Easy ordering and a straightforward delivery. Delivery drivers were very helpful.
26 janvier 2024
Réponse de The Lounge Co.
Dear Andy,
Thank you for your 5 star review
It's great to hear that you love your new sofas and everything went well with your order.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Delivered the arm chair 4 weeks ahead…
Delivered the arm chair 4 weeks ahead of estimated delivery. Good comms and delivery guys were pleasant and helpful.
30 janvier 2024
Réponse de The Lounge Co.
Dear Flick,
Thank you for your 5 star review.
We're pleased to hear that you had a great experience and that your chair was delivered ahead of schedule.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Delighted with the support I had from…
Delighted with the support I had from Marianne in customer care ….. sorting the damaged base and legs . First class service , and please pass on my appreciation…
Thanks
Phil
15 janvier 2024
Réponse de The Lounge Co.
Dear Phil,
Thank you for your 5 star review.
It's great to hear that Marianne was did a good job of resolving issues with the legs and damaged base on your furniture, We'll be sure to pass on your comments.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Great value and customer service
Great experience! I've spent days browsing different stores and Lounge Co had some of the best couches combining style and comfort, at a great value.
I ended up going to the Islington store 4 times and each time was greeted by the team in the best way possible (shoutout to Momo, Paulina, and the rest).
Ended up ordering a Rose 3-seater and got the delivery pretty smoothly. So far pretty happy.
5 novembre 2023
Réponse de The Lounge Co.
Dear Arash,
Thank you for your 5 star review.
We're pleased to hear that you had a great experience and are happy with the value of your sofa.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Beautiful sofa
Sofa was ordered online and initial queries were promptly answered. Delivery was made within the expected time frame. The sofa is lovely and my only minor criticism is that the foam cushions are not as firm as I expected with one of the seat cushions feeling quite a bit softer than the other one even though I keep rotating them.
24 janvier 2024
Réponse de The Lounge Co.
Dear Theresa,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and delivery was made within the expected time frame.
We have reached out and offered to send a technician to check the cushion interiors.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Very comfortable sofa
The whole purchase process was good, the communication was clear and also the delivery was on the exact time they said it would be.
The sofa’s quality is excellent and it’s so cozy and comfortable. I highly recommend it!
24 janvier 2024
Réponse de The Lounge Co.
Dear Nathalia,
Thank you for your 5 star review and recommendation.
It's great to hear that that everything went well with your order and that you are so pleased with your sofa.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
The worst experience with a company…
The worst experience with a company ever. We were delivered a faulty sofa which is yet to to be fixed 4 months later. We waited 5 months instead of 5 weeks for the delivery and we still don’t have a product which works. It’s dangerous to use as a sofa bed and after all of these months of getting nowhere we’ve decided we’ll have to buy something elsewhere. The staff are lovely in store but the process and hassle with the company is definitely not worth the headache. I would avoid at all costs!
31 janvier 2024
Avis spontané
Réponse de The Lounge Co.
Dear Naomi,
Thank you for your feedback.
We apologise for the experience that you have had with your sofa bed order. We would like to reassure you that this is not our normal level of service.
Most of our furniture is made in our own factories however sofa beds are made by a specialist sofa bed manufacturer. Unfortunately, our manufacturer has had significant operational challenges which has caused the delays that you are experiencing. We understand how disappointing this is. As a result of this we have stopped selling these until we are confident that they are able to support our customers in the way we expect.
Please be assured we will continue to follow up to ensure that your complaint is resolved.
Kind regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Laura,
Thank you for your 5 star review.
It's great to hear that your so pleased with your new sofa and that delivery was ahead of schedule.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Utterly Brilliant
Lovely, comfy sofa; quick, efficient service (especially to rectify a small fault); and utterly brilliant staff. Thank you; we’re recommending you to everyone!
12 janvier 2024
Réponse de The Lounge Co.
Dear Chris,
Thank you for your 5 star review and recommendation.
It's great to hear that your so pleased with your new furniture and that you have received quick and efficient service in resolving a small problem.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Great service
Great customer service from beginning to end both in the Chiswick store, arranging delivery and the actual delivery. The sofas were too big for our main entrance but delivery guys persevered and we got them in after a lot of effort! A big thank you!
10 janvier 2024
Réponse de The Lounge Co.
Dear Anon,
Thank you for your 5 star review.
We're pleased to hear that you had great customer service from ordering to delivery. We will be sure to pass on your comments.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Fantastic customer service
The customer service was first class with this company. Had a problem with my order and they rectified it straight away. The table I purchased was beautiful. Just what i wanted
16 janvier 2024
Réponse de The Lounge Co.
Dear Jill,
Thank you for your 5 star review.
It's great to hear that your so pleased with your new table and that you received fantastic customer service.
Kind regards
The Lounge Co.
We had a difficult situation as the…
We had a difficult situation as the delivery was required before Christmas and there were a few problems but they were well managed by the staff.
22 décembre 2023
Réponse de The Lounge Co.
Dear Graham,
Thank you for your 5 star review.
We're glad to hear that we were able to resolve your issue and arrange delivery before Christmas as planned.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Bad bad customer service
I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored us. As we were walking around, noone offered to help us, despite offering other customers help. When we decided to leave after looking around, we said goodbye, which was again met by a blank disinterested stare by both sales assistants. I won't be buying from them.
14 janvier 2024
Avis spontané
Réponse de The Lounge Co.
Dear Soph,
Thank you for your feedback.
It's disappointing to hear that you did not have a good experience in our store. We have passed on the feedback as it's really important to us that we provide great customer service at every point in the customer journey.
Kind regards
The Lounge Co.
Great
The experience at the store was fabulous, I can't remember the lady's name that helped us but she was wonderful. HOWEVER the delivery experience goes down as the worst I have ever experienced I am planning on writing a proper review for this but still minor PTSD, whatever company you are using STOP. The men that came where so rude and if I am to completely honest looking for any excuse to not deliver, when I spoke to them on the phone and I said it is a tricky road to park, he replied "well then this will be a problem." When he arrived I said I've arranged for my neighbour to move his SUV for you right outside he said "you will have to arrange for another day." My neighbour said he will block the road so they can carry the sofa on to the street and then fit in the space. Finally they agreed. When I showed them my old sofa, "we can't take it as it was dismantled" I wrongly assumed this is part of what i paid for....so they watched me take it apart. You have to remember I had been waiting for this sofa and so excited for it to arrive before xmas. As two large men watched me on my hands and knees take apart the sofa they sniffed at the stairs and the other delivery route i showed them and then said "it can't get in here" THEY MADE NO ATTEMPT to even try. So long painful story short they left the sofa in my neighbours house and me and him took it into the property. Under duress they made me sign a form saying all was ok but to be honest I thought they were pathetic and I was proving to them that everything could be done. LAZY LAZY LAZY. I am sure they drive round delivering as few sofas as possible. Ruined my entire experience of Loungeco. And I will be publishing this review elsewhere.
14 décembre 2023
Réponse de The Lounge Co.
Dear Victoria,
Thank you for your feedback. It's great to hear that you had a fabulous experience in store.
Whilst is disappointing to hear that you had a bad experience with our courier, it's important for us to know when issues occur so that we can work to ensure this doesn't happen moving forward.
Our Customer Experience Manager has spoken to you to understand the situation and assure you that this is not the experience that we expect for our customers.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Lovely sofa and excellent customer…
Lovely sofa and excellent customer service. Thanks
29 décembre 2023
Réponse de The Lounge Co.
Dear LWNorwich,
Thank you for your 5 star review.
It's great to hear that you're so pleased with your new sofa and that you received excellent customer service.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Réponse de The Lounge Co.
Dear Samantha,
Thank you for your review and feedback.
It's disappointing to hear that you felt that you received poor customer service. Having checked your order we can see that no complaints have bee raised.
Our Customer Experience Manager has spoken with you to understand your complaint.
You have mentioned that you thought the furniture was made ready to deliver and communication about what would happen in terms of contact was not good. This is all stated in the email we send after you place your order.
You were disappointed that we were unable to send a swatch. We did advise that the fabric was discontinued and can assure you that every effort was made to source a sample, sadly this was not possible.
We contacted you close to the estimated completion date to advise that there had been a delay. We accept that the communication around what date you could expect to receive your furniture was not clear, we will address this moving forward.
Your order was placed for pre-Christmas delivery and this was completed. Because of a small delay there was only 1 pre-Christmas delivery date available however the order was delivered in the week it was expected.
You have mentioned that the colour is not exactly what you were expecting. We have advised that you have a 14 day money back guarantee and can return the furniture if you are not entirely happy.
Please don't hesitate to contact us if you need any further help,
Kind regards
The Lounge Co.
Great sofa quality
Great sofa quality, very good comms, and good delivery service. Would recommend.
22 décembre 2023
Réponse de The Lounge Co.
Dear Paul,
Thank you for your 5 star review. and recommendation.
We're pleased to hear that you're happy with our communication and the quality of your new sofa.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Réponse de The Lounge Co.
Dear P A Smith,
Thank you for your 5 star review.
We're pleased to hear that you received great customer service and you're happy with the quality of your new sofas.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
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