More than happy with my first experience moving into a property with The Lowe Group. The flat is a dream, located on the edge of a beautiful park. The whole process was very smooth and quick with grea... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I would strongly advise avoiding Lowe Guardians. Some of my experiences over about five years with them include: - Serious leaks left unresolved for months - A leak affecting two floors tha... Voir plus
L'entreprise a répondu
It's a great organisation that helped us to live in a nice environment. They supported us very much in a good way. Their works have been completed in a efficient way. It's so professional. We enjoyed... Voir plus
L'entreprise a répondu
I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadli... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We deliver cost-effective, innovative solutions to managing vacant properties, which create social impact and support local communities.
Coordonnées de contact
1A Saltoun Road, SW2 1EN, London, Royaume-Uni
- 020 8038 4010
- info@thelowegroupltd.com
- thelowegroupltd.com
4,5
Excellent
120 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Lowe Group
Thank you for your review!
We're really pleased to hear that things have been running smoothly and that you've found our communication to be quick and responsive. We know how important good communication is, so it's great to hear that this has been your experience.
Thanks again for taking the time to leave a review, and we hope you continue to enjoy your time with Lowe.
More than happy with my first flat with the Lowe Group
More than happy with my first experience moving into a property with The Lowe Group. The flat is a dream, located on the edge of a beautiful park. The whole process was very smooth and quick with great communication and enthusiasm from their side. Thank you Lowe!
29 juin 2026
Avis spontané
Réponse de The Lowe Group
Thank you so much for taking the time to leave such a lovely review.
We're really pleased to hear that you've had such a positive first experience with Lowe and that you're enjoying your new flat – being next to a beautiful park is definitely a bonus!
It's great to hear that the move-in process felt smooth and that our team's communication and enthusiasm made a difference. We know moving can sometimes be stressful, so we're glad we could help make it an enjoyable experience.
We hope you're very happy in your new home and look forward to supporting you throughout your time with us. Thanks again for choosing Lowe!
It's a great organisation that helped…
It's a great organisation that helped us to live in a nice environment. They supported us very much in a good way. Their works have been completed in a efficient way. It's so professional. We enjoyed living in a safe place. Thank you so much.
18 juin 2026
Avis spontané
Réponse de The Lowe Group
Thank you so much for taking the time to leave such kind feedback.
It’s really great to hear that you had a positive experience living with Lowe and that you felt supported throughout your time with us. Creating safe, well-managed spaces and making sure our guardians feel looked after is something we care deeply about, so it means a lot to hear this reflected in your experience.
We really appreciate your trust in us, and on behalf of the whole team, thank you for being part of the Lowe community.
Avoid
I would strongly advise avoiding Lowe Guardians. Some of my experiences over about five years with them include:
- Serious leaks left unresolved for months
- A leak affecting two floors that led to a ceiling collapse - a clear safety risk that was met with little urgency by the agency
- Damp and mould not addressed at all (we had fungi growing on the walls)
- One kitchen shared between 22 people
- Rooms with no windows
- Accomodation with asbestos
- Total lack of compassion from staff
Overall, the setup felt highly extractive. The organisation appears focused on maximising income while meeting only the bare minimum safety requirements. In my experience, they are exploitative and provide substandard accommodation at only just below market rents.
17 juin 2025
Avis spontané
Réponse de The Lowe Group
Hi,
Adam here, I’m the Head of Customer at Lowe. I’m very sorry to read this and to hear that you’ve had such a negative experience with us.
We take feedback like this seriously, particularly where concerns have been raised around maintenance, safety, and the way you feel you were supported by our team. I’m disappointed to hear that this was your experience.
While I can’t comment on all of the details raised publicly, I do want to clarify that Lowe does not knowingly place guardians in unsafe accommodation, and some of the points mentioned here do not reflect our housing standards or operating policies.
That said, we recognise that issues can arise in the buildings we manage, and when they do, our responsibility is to respond appropriately and resolve them as quickly as possible. From what you’ve described, it sounds like you feel we fell short of that expectation, and I’m sorry for that.
I’d really welcome the opportunity to speak with you directly so I can better understand what happened and review the concerns you’ve raised. Please feel free to contact me directly on 07946 925411 if you’re open to having a conversation.
Adam
Being helpful goes a long way.
This company are super-helpful and friendly. Property can be complex, and there will always be little snags, but if you feel that the company is on your side, those don’t matter too much.
The whole experience has been great.
1 mai 2026
Avis spontané
Réponse de The Lowe Group
Thanks so much for taking the time to leave this review - we really appreciate it.
You’re completely right that property can be complicated at times and little snags do happen, so it means a lot to hear that you felt supported throughout. That’s always what we aim for.
Really glad you’ve had a great experience, and thanks again for your kind words!
I had a really good experience with…
I had a really good experience with LOWE Management.
Everything was clear and easy from the start, and the team was always helpful when I had questions. The house was in good condition, and the people I lived with were friendly, which made it a nice place to stay.
Communication was smooth, and any issues were handled quickly.
Overall, I enjoyed my time there and would be happy to stay with them again in the future.
Thank you to the team!
1 mai 2026
Avis spontané
Réponse de The Lowe Group
Thanks so much for taking the time to leave such a lovely review.
Really happy to hear everything felt clear and straightforward from the start, and that the team were able to help whenever you needed. It’s also great to hear you enjoyed the house and got on well with the people you lived with, that makes such a difference.
We really appreciate the kind words about communication and how quickly things were sorted when needed.
Thanks again, and we’d be more than happy to have you stay with us again in the future!
Great place to be and really helpful…
Great place to be and really helpful people to liaise with. Shout out to Adam, Mark and Darius for all the help and the new kitchen at coitbury house is amazing.
1 mai 2026
Avis spontané
Réponse de The Lowe Group
Thanks so much for the lovely review Craig!
Really glad to hear you’ve had a good experience and that the team have been helpful. I’ll make sure Mark and Darius see your shoutout - they’ll really appreciate it.
And great to hear you’re loving the new kitchen at Coitbury House - it’s definitely a good upgrade!
Thanks again for taking the time to share this.
There is great communication between…
There is great communication between the tennant & Lowe. The Lowe property I live in is secure, clean, affordable & a great bunch of friendly other working people that live there.
30 avril 2026
Avis spontané
Réponse de The Lowe Group
Thanks so much for your kind review! We’re really pleased to hear you’ve had a positive experience with Lowe and that you’ve found the property secure, clean, and affordable.
It’s also great to know the communication has been strong and that you’re enjoying the community in the building - we love hearing that.
Thanks again for taking the time to share your feedback, and please don’t hesitate to reach out if you ever need anything.
The LOWE team was wonderful in how they…
The LOWE team was wonderful in how they worked through procedure. It turned out I had made a mistake but Jade and Adam were kind enough to give some leeway and sorted things out with an issue. This one action tells me a lot about the company that is LOWE. You won't be disappointed with how they handle things. Thank you once again, Kai.
27 mars 2026
Avis spontané
Réponse de The Lowe Group
Thanks so much for taking the time to leave this review, Kai.
We’re really pleased to hear you had a positive experience with Jade and Adam, and that they were able to work through everything with you and get it sorted. We always aim to be fair, understanding, and solution-focused, so it means a lot to know that came across.
Thank you again for your kind words, we really appreciate your support.
The LOWE Team
I found Lowe Group to be very professional and understanding
I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadline date to vacate my previous accommodation. There are three floors in my building and each floor has kitchens, washing machines fridges, etc.
Each guardian is selected after proper background checks and I've already met some very nice new people.
I would thoroughly recommend Lowe Group.
3 mars 2026
Avis spontané
Réponse de The Lowe Group
Hi Nikhil,
Thank you so much for your kind words! We’re thrilled to hear that we could make your move as smooth as possible. It’s great to know you’re settling in well and enjoying the facilities and community on your floor. We take pride in selecting guardians carefully to create a safe and welcoming environment, and we’re glad that’s reflected in your experience. We really appreciate your recommendation and look forward to continuing to support you during your stay.
It was really amazing Harryand Freddie
It was really amazing Harry and Freddie really helped understand each step and put me in the right spot to get thing done and on time. It was really easy process for me thank to them. I really appreciate them for the help means a lot.
11 mars 2026
Avis spontané
Réponse de The Lowe Group
Thank you so much for your kind words. We have passed your feedback along to Harry and Freddie.
We are delighted that you experienced a smooth move-in process and hope you love living in your new flat!
Great experiense
We recently moved out of our flat managed by Lowe Guardians and wanted to share some feedback about our experience.
Our stay in the flat was very positive. The property was comfortable, well maintained, and provided a safe and pleasant place to live during our time there. Whenever anything needed attention, it was handled quickly and efficiently, which we really appreciated.
We would also like to thank the team for their professionalism and support throughout our stay. Communication was always clear, and everyone we interacted with was friendly, helpful, and responsive. The whole process, from the beginning of our stay until moving out, was smooth and well managed.
We are grateful for the time we spent in the property and for the support provided by the Lowe Guardians team. We would happily recommend them to others looking for a reliable and well-managed property guardian company.
12 mars 2026
Avis spontané
Réponse de The Lowe Group
Nick, thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that you had a positive experience with us, that the team were responsive, and that you enjoyed living in the property.
We'll be sure to share your kind words with the team! Thank you for being such great guardians, and we wish you all the very best in your next home. If you ever decide to become guardians again in the future, we’d love to have you back.
Great experience renting with LOWE
Great experience renting with LOWE. Very reliable and helpful during the tenancy process. Communication was easy and everything was handled in a respectful and cooperative way. Highly recommended!
12 mars 2026
Avis spontané
Réponse de The Lowe Group
Thank you for your kind review! We're thrilled to hear the process felt smooth and supportive, and that our team’s communication and reliability made a real difference.
Best guardianship company out there.
11 mars 2026
Avis spontané
Réponse de The Lowe Group
We're so pleased you think so - thank you Max!!
Recommended!
LOWE have been great from start to finish.
Jade looked after me and made the process super smooth.
Highly recommended!
6 mars 2026
Avis spontané
Réponse de The Lowe Group
So pleased you have had a great experience! We will make sure to pass on your kind words to Jade ❤️
My experience with Lowe
My personal experience being a guardian with Lowe was honestly a smooth time. Very professional. The company itself is full of nothing but kind & diverse staff. Very accommodating. Any maintenance issues I had was also solved in a timely manner. So glad I found this guardianship to be honest. If I consider guardianship again in the future, I know I’ll be heading right back here!!
6 mars 2026
Avis spontané
Réponse de The Lowe Group
Thank you so much for taking the time to leave such a thoughtful review. We are so pleased that you had a good experience and we'll always be here for you anytime you need us in the future!
My experience as a new LOWE guardian has been incredible.
I don't usually write reviews but I have been blown away by Lowe - my experience as a new guardian has been incredible.
It was only a month ago that my boyfriend and I decided to become Lowe guardians and the entire process since then has been incredibly easy and straightforward. We went from signing up and submitting references etc to moving into a beautiful, wooden floored, high-ceiling warehouse studio in central London in just over 2 weeks, with hands-on support from Poppy, Isaac, Adam, Harry, Teresa and the Lowe team. Nothing has been a problem and the team has responded quickly to any questions we have had. What's more is that I feel the Lowe team really want to help, going above and beyond to be accomodating - we were allowed to move in a couple of days early, decorate the space as we like and Isaac came round within a couple of hours of an email I sent to answer a couple of questions I had. A far cry from the ways of estate agents.
In all honesty, I can't believe there isn't more talk about guardianships in London's staggeringly overpriced, dead-end and depressing rental market. We also feel very much a part of a new and exciting creative community here - something that I have found lacking here in London.
Thank you so much Lowe team - this is the happiest living situation I've ever had in 14 years of living in London. If you're umm-ing and ahh-ing about becoming a guardian - take this as your sign.
2 mars 2026
Avis spontané
Réponse de The Lowe Group
Thank you so much for taking the time to write such a thoughtful review, it really means a lot to the whole team!
We’re so pleased to hear that your experience becoming guardians has been smooth and that you’re enjoying the space and the community around you. Creating homes that feel inspiring, supportive and a little different from the traditional London rental experience is exactly what we aim for, so it’s wonderful to hear it’s been the happiest living situation you’ve had in London.
I’ll be sure to pass your kind words on to Poppy, Isaac, Adam, Harry, Teresa and the rest of the team, they’ll really appreciate your kind words.
Thanks again for trusting us with your home, and welcome to the Lowe community. ✨
A very positive guardianship experience
I was a guardian at a school in central London and had a very positive experience with Lowe. They were professional and responsive, with maintenance issues dealt with promptly, including same-day repairs to my fire door. Communication was clear and I felt well supported throughout my stay. I plan to return to a Lowe guardianship when I’m back in London.
10 février 2026
Avis spontané
Réponse de The Lowe Group
We’re so glad to hear you had such a positive experience with us and absolutely love for you to return to a Lowe guardianship when you’re back in London. Thank you so much for your kind words and for the lovely card and biscuits! Hope you have a safe journey back to Australia. Take care 💛
I've recently become a guardian at a…
I've recently become a guardian at a Lowe property. Their team is kind and helpful, and I'm very happy with the experience so far. I would ignore what you may have heard about property guardianships in the past and any negative connotations, these guys seem to be doing it right
4 février 2026
Avis spontané
Réponse de The Lowe Group
Thank you so much for taking the time to share this Andy, it really means a lot to us. We’re so glad to hear you’re happy in your new home and that the team has been kind and helpful along the way 💛
We know property guardianship can come with some preconceived ideas, so it’s especially rewarding to hear that your experience has been a positive one. Our aim is always to do things transparently, responsibly and with people at the heart of every decision, so hearing that reflected back is huge for us.
Welcome to the LOWE community and thanks again for trusting us. We’re really pleased to have you with us.
Great guardianship
Great guardianship, been with them more than 3 years now. Very helpful team. Of course it's not like the private tenancy. But they respond and try to solve any issues/ maintenance. The 2 locations I lived in where decent and well kept. You do feel part of a community, and I met great people. We still keep in touch.
25 janvier 2026
Avis spontané
Réponse de The Lowe Group
Thank you so much for the kind feedback and for putting your trust in us for so long! We’re really glad you’ve felt supported and at home and that the spaces and community made such a positive impact. It means a lot to know those connections have lasted beyond the buildings themselves. Thanks for being part of the LOWE community 💛
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.