theorthofitstore.com Avis 

If I could leave zero stars, I would!
What cheap, flimsy, ill-fitting garbage!!
I wish I had searched for reviews before flushing my $48 down the toilet!!! 😔

This company is a scam. The shoes - if they arrive at all - are cheap, plastic garbage. Avoid at all costs.

It took 2 weeks to get the shoes. They said 7 to 10 days. The shoe size was at least 1 full size off. I tried to find a way to send the shoes back but no one answered the number I found and my repeated attempts at contacting them on their email always hit a dead end.
Very disreputable company. Not sure how they stay in business. Total scam!!!!

I ordered 2 pair of shoes from this store - a pair of sandals and a pair of sneakers. The sandals came on time but didn't fit. They offered to let me keep them for a percentage off without having to mail them back. They were very cheap made but to mail them back to China would have cost too much and there was no way to track the return unless I was willing to pay more than than the sandals had cost me so I kept them and gave them to my daughter. Each time I asked about the $70.00 sneakers, they ignored me. I have contacted them many times. Finally, today I got an email offering me $10.00 for the $70.00 sneakers I had already paid for. I could not believe the audacity. I will never buy from them again and I'm writing this review to inform the public of their unacceptable business practices.

After supposedly getting a store credit for poorly made shoes, I tried to place an order and needed a code which they said was in my account. No such thing. You need a code. Several frustrating emails later, Giovanni Atienza told me that a credit had been given to my credit card. It was not!! Then he finally provided a code which I did not even try to use as this company is a nightmare to deal with.

AWFUL. Floppy shoes offering no support. Customer service is a joke. They claim the shoes have to be shipped back to China for $37., with reason to think you would then receive a refund. Ridiculous.

Is there a minus minus 10? I had tried to return a pair of shoes that I purchased online with ortho fit in June 2026. They have been giving me the runaround and only wanting to give me $8.99 refund. I have emailed an email telling them I’m sending it back but I’m afraid if I send it back they’re gonna say I’m not gonna give you the $59.99 that you purchased so I am really frustrated with them. They are not reputable. They don’t go by what their refund:return policy states. They are scam artists. BEWARE don’t buy anything from them.

I ordered a pair of 12 size shoes and was sent size 14 shoes . The company refused to correct their error.Refused to communicate after I asked for a refund.If anyone value their money under no circumstances should you deal with this company.

Oh dear, if only I had known to find these reviews before ordering the winter boots ! This has been an upsetting experience over 6 months. The boots, when they arrived, were far too small. I immediately contacted customer service and, although did everything to discourage me from returning them, I was determined to get my money back, so did everything required to do so. But, as others have found, this is impossible ! The boots got as far as China ($28Au post) but were , for some mysterious reason, held up in customs for weeks. I contacted the company several times and Australia Post during this time , even finding a number for them to ring at customs. At the end of this long and frustrating saga, the boots were finally returned - to me!! The final word from this so called company, as a sign of their goodwill, I could have 20% off any of their products and keep the useless boots!!! Who does one complain to get these sort of scams shut down?

I ordered a woman's size 10, and the shoes I received were too large so I tried to return them. The size they gave me was a EU 45, which is a men's 11, 11.5.

Not only did they give me the wrong size, they pushed me to buy more from their company, told me I would pay $20 to $40 in shipping to return them, then their policy is not to accept the return because my foot had been inside the shoe. I ended up settling with them for 20% return of what I originally paid. Extremely frustrating and a total scam company.

Definitely a scam. The merchandise is poorly designed and of very poor quality, especially considering the price. The merchandise is shipped from China according to tracking information, but then is re-packaged somewhere in the US. It takes a long time to arrive. Returns are discouraged by the company’s customer service, but if you insist, you must send it back to China. The company offers you a “discount” on another item if you agree to keep your original purchase. I purchased using a credit card and was able to dispute the charge because Orthofit failed to respond to the credit card company, and got my purchase price back. I RECOMMEND NOT BUYING FROM THIS COMPANY.

I would say no stars but not an option. dvertising is miseading. Be ware. I paid $60 for shoes which were horrible and tried to return for a refund. Did not wear them and they said they would only give me $5.00.

SCAM

If I could give a zero I would
I ordered shoes I did not realize this was bogus web site
The shoes were a flimsy material with plastic soles
Try to get a refund lol 😂 nope not happening
You can return your shoes to China at your expense
I have reported them to pay pal and Shopify
It won’t do any good and I learned a very expensive lesson
This is a fraudulent website

The shoes took a month to get to me the store or they are made in CHINA The refund process is horrible you pay for returns on your own which is almost the cost of the shoe. I ordered a size 8 and they are obviously made small my toes hurt. Don’t believe all the false advertising on these GREAT shoes, not true

They are the worst. I canceled my order immediately after placing but they sent anyway. The shoes are cheaply made and I could either get 10% refund and 60% store credit or return them at my expense and all this after a week of back and forth. Big scam. Stay away.

Do NOT purchase from OrthoFit!!! Slow shipping. Shoes did not have the advertised arch support, so tried to return them. The customer support person kept offering me different % off coupons instead. This went on for several days until he finally emailed the returns form. That's when I realized how badly I had been duped. The shoes have to be mailed back to China!! I'd never have fought them to begin with if I'd known they came from China.

TOTAL SCAM - Garbage quality, unable to get full refund

If I could use a zero or negative number I would. This company resembles scam like business tactics. They are impossible to speak to or communicate with. Their customer service is AI only, it appears. Their product looks nice, but that’s all. The shoe comfort is nil. They do not follow their advertised policies. Google should not let them advertise.

If I could give 0 stars I would. The shoes did not resemble what I ordered, had absolutely no support and were cheaply made. I reached out to them to return and they refused to take a return and offered me a $9.78 store credit for a $53 pair of shoes. I am still fighting with them.

DO NOT PURCHASE anything from ORTHOFIT!!!!!!Shoes came from China in a plastic bag, very uncomfortable, poor construction, no ankle support, and customer service gave me the run around via multiple emails about my request to return. Offered me minimal store credit each email then finally told me I could return them but would have to ship and pay for shipping myself! Sent me a form to return shoes and only after receiving and inspecting shoes, would consider refunding my money. To Yidong Zhao, Building 7, No 1738 RenminWest Road Yuantai Industry zone, Shangyu District, Shaoxing City,Province: Zhejiang, China 312300, phone +86137503345
DO NOT mistake web site for ORTHOFEET.
Shoes put out on the street for anyone to take.