Good variety of options. Competitive prices and a clean tidy store. Unfortunately some products only sold online which was difficult. Staff member really couldn’t be bothered with me. No enthusiasm a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 68c, 9 South John Street, L1 8BU LIVERPOOL, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really nice vibe on entering happy smiling eager staff was served by Jen and I don’t think there was anything she didn’t know about the perfume shop products. Will certainly be back for all the girls... Voir plus
L'entreprise a répondu
Lovely experience yesterday at the shop in Liverpool one from a lady called Jennifer who helped me pick a fragrance for my mum for Mother’s Day. She was patient and very knowledgeable. She asked my bu... Voir plus
L'entreprise a répondu
Had a really lovely experience yesterday in The Perfume Shop Liverpool. The service was brilliant, really friendly and made to feel welcome as soon as I walked in. I don’t have the best sense of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 68c, 9 South John Street, L1 8BU, LIVERPOOL, Royaume-Uni
4,8
Excellent
100 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Perfume Shop - Liverpool 220
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Visited the store to shop for my mum…
Visited the store to shop for my mum today . Ben was super helpful and patient. What an icon!
30 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Liverpool 220
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had an absolutely outstanding experience at The Perfume Shop in Liverpool One! From the moment I walked in, I felt genuinely welcomed. Mell, in particular, went above and beyond to make my visit special.
Her product knowledge was incredible, she guided me through the fragrances with such enthusiasm and patience, helping me find the perfect scent without ever feeling rushed. Mell’s warm personality and attention to detail truly turned a simple shopping trip into a five-star experience.
It’s rare to find service that feels this personal and sincere these days, but Mell delivered it effortlessly. I left the store not only with the perfect perfume but with a smile that lasted the rest of the day.
Thank you, Mell, and the team at The Perfume Shop Liverpool One you’ve gained a loyal customer!
31 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Liverpool 220
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Amazing experience
Amazing experience, lovely staff, Jack was brilliant! Helped us with everything we needed!
30 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Liverpool 220
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Really nice vibe on entering happy…
Really nice vibe on entering happy smiling eager staff was served by Jen and I don’t think there was anything she didn’t know about the perfume shop products. Will certainly be back for all the girls Christmas presents and prob myself something else. Really pleasant all round experience
5 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Liverpool 220
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Fantastic
Great service from the staff. Helpful and found exactly what I wanted.
15 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Liverpool 220
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Réponse de The Perfume Shop - Liverpool 220
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
10/10 for Ben in your Liverpool one store
Ben in your Liverpool one store was unbelievably helpful with me yesterday, making sure I got exactly what I needed at the best price, he even contacted another local store to make sure I was catered for and I left feeling really happy and upbeat after my interaction with him
Give the guy a raise he’s customer service is unmatched 10/10
10 juillet 2025
Avis spontané
Been coming into this shop for a couple…
Been coming into this shop for a couple of years now and Mel is superb. She is helpful, friendly and always makes shopping here a joy !
9 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Liverpool 220
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Réponse de The Perfume Shop - Liverpool 220
Hi,
Thank you for your 5* review. Thank you for your support!
Kind regards,
Sharain
The Perfume Shop
They doing good & delivery on time &…
They doing good & delivery on time & more samples gift 🎁 🙌 👏
16 juin 2025
Réponse de The Perfume Shop - Liverpool 220
Thank you so much for your review!
The Perfume Shop.
Claire the assistant couldn't have been…
Claire the assistant couldn't have been more helpful good service choice and price
15 juin 2025
Avis spontané
Réponse de The Perfume Shop - Liverpool 220
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Great customer service
Had a great shoping experience at liverpool one perfume shop.
Ben was super helpful and genuinely happy to help he gift wrap my gift set perfectly and even added a personalised ribbon.
I couldn't ask for better customer service I will be returning for all my gifts from now on and will recommend to all family and friends.
26 mai 2025
Avis spontané
Réponse de The Perfume Shop - Liverpool 220
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Very helpful staff
20 mai 2025
Réponse de The Perfume Shop - Liverpool 220
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Réponse de The Perfume Shop - Liverpool 220
Hi,
Thanks for your review. It's great to hear your positive response and thank you so much for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
Réponse de The Perfume Shop - Liverpool 220
Thank you for your positive review!
The Perfume Shop.
Friendly helpful shop staff ordered the…
Friendly helpful shop staff ordered the aftershave for us as we were going away on holiday and it arrived the day after we came back. Perfect
11 avril 2025
Réponse de The Perfume Shop - Liverpool 220
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
I can always get my perfume from TPS…
I can always get my perfume from TPS and they give me great rewards when I buy it from them, Vouchers with money off etc, I never buy from anywhere else, they also deliver to my workplace or offer collection from store which is so easy.
27 mars 2025
Réponse de The Perfume Shop - Liverpool 220
Hello,
Thank you for your kind words! We're thrilled to hear you're a loyal customer and appreciate the convenience of our delivery and collection options. We strive to provide excellent service and rewarding experiences for our customers.
Kind regards,
Jasmyn
My perfume was easy to order as I don’t…
My perfume was easy to order as I don’t usually shop online as I’m a bit anxious in case I do it wrong plus I got 20% off my order and it came a day earlier than expected so I’m one happy customer.
24 mars 2025
Réponse de The Perfume Shop - Liverpool 220
Hello,
We are so pleased to hear that you had a positive experience with your recent order. We appreciate you taking the time to share your feedback. We are committed to providing our customers with a seamless and enjoyable shopping experience. We are glad that you found our website easy to navigate and that you were able to take advantage of our discount offer. We are also happy to hear that your order arrived ahead of schedule.
Happy shopping,
Jasmyn
Very friendly staff and helped me place…
Very friendly staff and helped me place my order thank you the perfume staff
18 mars 2025
Réponse de The Perfume Shop - Liverpool 220
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.