I’m so grateful to Diane for helping me choose the perfect gift. She was incredibly kind, attentive, and genuinely lovely throughout the whole experience. Such a warm and wonderful person! When you r... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8, East Mall, Stratford Centre, The Broadway, E15 1XL LONDON, GB
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Lisez les avis des autres
I had such a lovely experience at this perfume shop! The sales assistant her name is SHENAY was incredibly kind, friendly, and genuinely helpful. Her positive energy and warm approach made the who... Voir plus
L'entreprise a répondu
Great service in store. They ordered on Wednesday at 4pm and arrived in the post by Friday midday. Excellent. I would recommend some bubble wrap or paper packing as the perfume was rattling around the... Voir plus
L'entreprise a répondu
Came in the shop and Shaz was amazing. She was super helpful, and efficient and really helped make it a more relaxed experience by being kind to my child. Customer service was above and beyond.
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- Fournisseur de produits de beauté
- Fournisseur de cosmétiques et de parfums
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
Unit 8, East Mall, Stratford Centre, The Broadway, E15 1XL, LONDON, Royaume-Uni
4,7
Excellent
83 avis
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This is my only perfume shop that meets…
This is my only perfume shop that meets my needs and wants, and impulses whenever I need to give myself a treat. 😁😆🥰
Today, Diane was very helpful, and quite patient with me. I am a happy bunny, getting good deals and a couple of freebies for the couple of hundred quid purchase. This is why I come here, you dont get good discounts like this everywhere. The Stratford shopping centre is the best. They have time, space and patient. Thank you for your attention. 💖💐💓❤️
18 mars 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was very helpful for a clueless husband getting a gift for my missus
Diane was very helpful
18 mars 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Zubair
Every time i come into the store and am served by Zubair I am met with exceptional service, its gotten to the point where I'll only go in to by something if I see him in there working.
The way he talks to the customers he's serving and even how politely he measures people waiting that he'll be right with them is nothing short of perfect.
14 mars 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shaz from the Stratford branch was an…
Shaz from the Stratford branch was an amazing help and made me very so welcome and comfortable. She was quick to help me and I found exactly what I needed. She also recommended me to buy the refill pocket bottles which was very thoughtful of her, thank you shaz!
10 mars 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice experience at perfume shop in Stratford
Shaz was very kind and extremely helpful with our perfume search as well as adding a great bunch of goodies to go with. Our experience here was really great. Highly recommend.She made our day
8 mars 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service skills from Shaz
Shaz- Stratford shopping centre
I had such a wonderful experience at the perfume shop Stratford thanks to Shaz. From the moment I walked in, she made me feel welcome and comfortable. Her customer service is truly excellent — she was friendly, patient, and incredibly knowledgeable about all the fragrances.
Shaz took the time to understand exactly what I was looking for and offered thoughtful recommendations without being pushy. She explained the different scent notes clearly and helped me find a perfume that suited me perfectly. Her positive attitude and genuine enthusiasm made the whole experience enjoyable.
It’s rare to come across someone who delivers such attentive and professional service. Shaz is a real asset to the store, and I’ll definitely be returning because of her. Highly recommend asking for Shaz if you visit!
12 février 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was amazing she really made…
Diane was amazing she really made effort selling my dior product gift wrapped it amazing thank you so much Diane. Xxx
3 mars 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane in Stratford Town Centre branch…
Diane in Stratford Town Centre branch was an absolute delight. Impeccable customer service and very knowledgeable. A certain asset. Highly recommend
25 février 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shaz is best she is great she give me…
Shaz is best she is great she give me best customer service
22 février 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Stratford Centre 190
Hello Lucy,
I’m very sorry to hear about your experience and the lack of communication you encountered. After looking into this, I’m happy to see that the issue has now been resolved and that your refund has been processed.
We sincerely apologise for the inconvenience and appreciate your patience while this was sorted.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Top-notched custom!
I had an excellent customer service experience today at The Perfume Shop, Stratford Centre.
Diane was incredibly warm, helpful, and polite throughout the time I spent in the store selecting from the wide variety of options available.
Suffice it to say, I was highly impressed by her sales approach that I nearly bought all the perfumes!
The real game changer was the beautifully and neatly wrapped 🎁 gift for my girl. I’ll definitely be coming back.
Best regards!
10 février 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hi Kelechi,
We’re so happy you had such a great time at our shop in Stratford Centre and that Diane was so helpful with your visit. We hope next time you find even more favourites! We’re glad to hear that you plan on returning and send our kindest regards, we hope she loves the perfume!
Best wishes,
Austin
The Perfume Shop Customer Services
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very friendly and knowledgable
Very friendly and knowledgable, really enjoyed the experience. Thank you Shaz Stratford
9 février 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from Diane
4 février 2026
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
verry good experience good product…
verry good experience good product original and every time good prices
30 décembre 2025
Réponse de The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review. It's great to hear your kind words and recent experience.
The Perfume Shop
Réponse de The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great service in store
Great service in store. They ordered on Wednesday at 4pm and arrived in the post by Friday midday. Excellent. I would recommend some bubble wrap or paper packing as the perfume was rattling around the huge box. Fortunately no damage done but won't be opening until the 15th December, fingers crossed ok.
27 novembre 2025
Réponse de The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
The staff are respectful and friendly
Customer care is excellent, they have good communication skills.
28 novembre 2025
Réponse de The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Staff were really nice
Staff were really nice. Shaz from the Stratford branch assisted me well. Lovely team
14 novembre 2025
Avis spontané
Réponse de The Perfume Shop - Stratford Centre 190
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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