I’m so grateful to Diane for helping me choose the perfect gift. She was incredibly kind, attentive, and genuinely lovely throughout the whole experience. Such a warm and wonderful person! When you r... Voir plus
L'entreprise a répondu
Unit 8, East Mall, Stratford Centre, The Broadway, E15 1XL LONDON, GB
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I’m so grateful to Diane for helping me choose the perfect gift. She was incredibly kind, attentive, and genuinely lovely throughout the whole experience. Such a warm and wonderful person! When you r... Voir plus
L'entreprise a répondu
I had such a lovely experience at this perfume shop! The sales assistant her name is SHENAY was incredibly kind, friendly, and genuinely helpful. Her positive energy and warm approach made the who... Voir plus
L'entreprise a répondu
Nice experience buying stuff from them but if some discount option is available would be great
Great service in store. They ordered on Wednesday at 4pm and arrived in the post by Friday midday. Excellent. I would recommend some bubble wrap or paper packing as the perfume was rattling around the... Voir plus
L'entreprise a répondu
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 8, East Mall, Stratford Centre, The Broadway, E15 1XL, LONDON, Royaume-Uni
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Shaz was very friendly and down the earth. Good customer service. Good recommendation.

Réponse de The Perfume Shop - Stratford Centre 190

Réponse de The Perfume Shop - Stratford Centre 190

Réponse de The Perfume Shop - Stratford Centre 190
I was attended to by Diane at the Stratford center , it was a great experience because she made sure I got the best and she took her time to attend to all my concerns in picking the best perfume. It was great shopping at the perfume shop Stratford center

Réponse de The Perfume Shop - Stratford Centre 190
What an excellent customer service my wife and I received from Stratford center branch, Diane make the shopping an exciting experience and we are grateful she served us

Réponse de The Perfume Shop - Stratford Centre 190
Shaz went above and beyond in the service she provided. I came in for one perfume but based on her amazing recommendation I happily left with two in tow. Was service with a smile, friendly and clearly very knowledgeable in perfumes creating the ideal experience. Shaz deserves great level of recognition and praise in my opinion with her handling of my interaction.

Réponse de The Perfume Shop - Stratford Centre 190
Darren was excellent. Stratford Mall Store.
A credit to The Perfume Shop.

Réponse de The Perfume Shop - Stratford Centre 190
I had the good fortune of being assisted by Diane. She was full of smiles and extremely helpful and knowledgeable. Apart from guiding me through and sampling a few scents in the shop she also ordered a scent to be picked up at another branch. She made spending.my money a pleasure. Thank you Diane

Réponse de The Perfume Shop - Stratford Centre 190

Réponse de The Perfume Shop - Stratford Centre 190
Shenay at Stratford London shopping mall excellent customer service with smile and professional. Very knowledgeable with the prices and products and great help of choosing what i was looking for.
She always did a great job with the wrapping of the perfume for my daughter 18th Birthday present.
Thank you SHENAY great job 👏🏾

Réponse de The Perfume Shop - Stratford Centre 190
A staff member called Shaz was incredibly helpful to me; I had not realised that I had to know the exact amount of money on my gift cards before the transaction could be tapped into the till; Shaz helped me navigate right the way through the process. She was extremely friendly and patient, very adept at helping me realise the best and most economic way of buying the product I wanted. This shop can often be crowded out with customers; I chose to go early on a Tuesday afternoon when it was comfortably full but I did not have to wait; Shaz had offered help within a few seconds of my entering the shop, even though she had been busy with organising the counter display teddy bears! Shaz also made sure that my new points were recorded on my account; very helpful of her as I did not have my Perfume Shop card with me at the time. I will definitely be using the Perfume Shop again, this is the third time I have visited and each time I have experienced great support and help from the staff.
I really enjoyed it very much to a point were i ended up purchasing more, and I really much appreciate their free tester sample they given me. Thank you very much for this wonderful amazing customer service?

Réponse de The Perfume Shop - Stratford Centre 190
Madiha provided excellent service today! She helped us choose a wonderful gift for my son and took the time to show us a variety of ladies’ perfumes. She also did a beautiful job gift-wrapping our purchases. Her cheerful and friendly attitude made the experience even better. We’re extremely happy with her service and will definitely be back. Thank you, Madiha!

Réponse de The Perfume Shop - Stratford Centre 190

Réponse de The Perfume Shop - Stratford Centre 190
I had an excellent experience with the service from Darren and Shaz! I was unsure about choosing a perfume for my friend, but they gave great recommendations based on what she likes. The personalized ribbon message was such a cute touch, making the gift even more special. Highly recommend their service!
I visited the Stratford City Centre shop to purchase a perfume for my husband, and I had an amazing experience. A lovely staff member named Shenay assisted me throughout the visit. She was incredibly helpful, kind, and patient, making the whole process so smooth and enjoyable. The store also has an impressive collection of perfumes to choose from. Highly recommend this shop for both the fantastic service and great variety!

Réponse de The Perfume Shop - Stratford Centre 190
Found my receipt! Came over from Essex to visit another shop, popped in here and was greeted by a really helpful and lovely girl named Shaz. Ended up buying another Xmas present for the family! It’s customer service like this that makes people go to the shops rather than shop online, sadly not everyone values customer service the same. Well done Shaz, I would shop there more if local.

Réponse de The Perfume Shop - Stratford Centre 190
Nice shop,professional customer service, friendly and very helpful. Thank you Shaz for your kindness and availability.

Réponse de The Perfume Shop - Stratford Centre 190
In the Stratford centre branch an employee called Tisha gave amazing service and had a really positive attitude.
My best service experience in any establishment. Couldn’t have been better👍🏻👍🏻
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