I contacted ThermoSphere after I could not get my thermostat to connect to wifi. They explained that they had been having issues with my model and would send an improved version free of charge, no qui... Voir plus
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Lisez les avis des autres
I had an issue with my Thermosphere stats and Alaska from customer services was prompt and efficient with resolving. Great comms and thank you - made a huge difference!
L'entreprise a répondu
Good service, in a time when you have a query and companies regularly promise to get back to you but never do, it was refreshing to find that Thermotouch got back to me by email just as they said they... Voir plus
L'entreprise a répondu
Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.
Coordonnées de contact
Bridge House, Pattenden Lane, TN12 9QJ, Marden, Royaume-Uni
- 01622 689440
- sales@thermosphere.com
- thermosphere.com
4,7
Excellent
186 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Faulty Thermostat
I contacted ThermoSphere after I could not get my thermostat to connect to wifi. They explained that they had been having issues with my model and would send an improved version free of charge, no quibbles. Excellent customer service and the new thermostat came the next day.
22 septembre 2026
Avis spontané
I had an issue with my Thermosphere…
I had an issue with my Thermosphere stats and Alaska from customer services was prompt and efficient with resolving. Great comms and thank you - made a huge difference!
21 septembre 2026
Avis spontané
Réponse de ThermoSphere
Hi Carl,
We're very sorry to hear you had an issue, but great we we're able to deliver a prompt and efficient service to remedy the situation.
Thanks for taking the time to leave your positive feedback. We'll make sure to let Alaska know.
Many thanks,
Your ThermoSphere Team
Great products and speedy delivery
Great products and speedy delivery. Staff are always very helpful and knowledgeable.
17 septembre 2026
Avis spontané
Réponse de ThermoSphere
Hi Dene,
Thank you for taking the time to leave this review. We're glad the products and delivery met your expectations and we'll pass your kind words on to the team. We look forward to working with you again.
Many thanks
Your ThermoSphere team
I had a problem that was not of…
I had a problem that was not of Thermosphere's making, but Sam in their support department went above and beyond to help me. Thank you
16 septembre 2026
Avis spontané
Réponse de ThermoSphere
Hi Richard,
We're sorry you had a problem in the first place, but pleased Sam was able to assist and sort it for you. We'll make sure he sees this. Thanks for your patience and for letting us know.
Many thanks
Your ThermoSphere team
Good service
Good service, in a time when you have a query and companies regularly promise to get back to you but never do, it was refreshing to find that Thermotouch got back to me by email just as they said they would, and gave me all the information I needed. Very pleased with the service.
14 septembre 2026
Avis spontané
Réponse de ThermoSphere
Thank you David. It's great to hear that we delivered with our UK customer service and that you got the information you needed without having to chase us. Thanks for sharing your feedback. You know where we are if you need anything in future.
Many thanks
Your ThermoSphere team
Great customer service
It was easy to call and get out through to someone. Very quickly sorted my problem and guided me through the programming for my thermostat now all working beautifully.
9 septembre 2026
Avis spontané
Réponse de ThermoSphere
Hi Karen,
We're thrilled to hear about your experience with us. Thank you for taking the time to leave the review. If you ever need any further assistance, we're always here to help.
Many thanks
Your ThermoSphere team
Spoke with a lady called Alaska
Spoke with a lady called Alaska, she helped me set up my thermostat controls with no problems. Thank you.
4 septembre 2026
Avis spontané
Réponse de ThermoSphere
Hi Steve,
Fantastic to hear Alaska was able to sort everything without any issues. If you need any further assistance, we're always here to help.
Many thanks
Your ThermoSphere team
Thermosphere are one of the most…
Thermosphere are one of the most conscientious suppliers we deal with and Alaska is a superstar!
4 septembre 2026
Avis spontané
Réponse de ThermoSphere
Hi Ben,
That's excellent to hear and we really appreciate the feedback. Amazing about Alaska and we'll be sure to pass it on!
Many thanks
Your ThermoSphere team
Great company to do business with
Great company to do business with, very quick for quotes, good prices & quick delivery.
Very friendly staff
2 septembre 2026
Avis spontané
Réponse de ThermoSphere
Hi Kevin,
Thanks very much for taking the time to write this review.
It’s great working alongside you and doing business with you too. We are here whenever you need us.
Many thanks
Your ThermoSphere team
Next level customer service
I do not often write reviews but feel compelled to on this occasion. I have had a new kitchen fitted and part of this was electric underfloor heating. I had the ThermoSphere controllers fitted in July and yesterday I tried to get them up and running. Unfortunately I had problems (probably user error). I called the company up and spoke to Alaska. She was really helpful from the outset and we quickly established that my installer had inadvertently bought the now retired model of thermostats. Without asking Alaska immediately offered two of the latest models free of charge on next day delivery...she also offered to have them remotely set up for me. Honestly I cannot recall a better and more professional level of service from any company in the UK. My sincere thanks to the ThermoSphere team for dealing with this in literally minutes and for your kind help...if you are thinking of controllers for heating etc, I couldn't recommend them highly enough.
1 septembre 2026
Avis spontané
Réponse de ThermoSphere
Hi Michael,
Thank you ever so much! Alaska will be very pleased to know she made such a difference. Getting the right thermostat and setting them up remotely is what we think good service looks like, so it means a great deal to hear it.
Enjoy the new kitchen and your warm floor through the Autumn and Winter months. If you need us for anything else, you know where we are.
Many thanks,
Your ThermoSphere Team
Accessible support staff and informed…
Accessible support staff and informed efficient advice.
24 août 2026
Avis spontané
Réponse de ThermoSphere
Hi George,
Thank you, it's excellent to hear. Thanks for taking the time to leave a review.
Many thanks,
Your ThermoSphere Team
Amazing customer service and tech-support!!
Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!
20 août 2026
Avis spontané
Réponse de ThermoSphere
Hi MB,
Thank you, that's a great read, thanks for taking the time to share. Sam is chuffed to bits with your feedback! We always aim for excellent customer service, so it's good to hear it came across.
Many thanks,
Your ThermoSphere Team
Efficient and helpful by phone and…
Efficient and helpful by phone and email.
12 août 2026
Avis spontané
Réponse de ThermoSphere
Thanks for your feedback Amanda. Glad we were easy to get hold and sort. Give us a shout any time if needed.
Many thanks,
Your ThermoSphere Team
Thermosphere - Excellent Service & Quality Product
Since becoming a Thermosphere stockist we've never looked back.
The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product knowledge alongside swift response times.
Thermosphere product itself is of clear quality out of the box and are quickly becoming our one stop option for electric heating.
Keep up the good work guys and long may we keep building on what's been a great start to life stocking Thermosphere!
14 août 2026
Avis spontané
Réponse de ThermoSphere
Hi Mike,
Thank you for the excellent and detailed review, we really appreciate it. We'll make sure Alaska, Travis, Damian, Quiana and Rhylan all see it. It's been a strong start with you too and we are glad the product is doing what it should straight out of the box. Here's to building upon it.
Many thanks,
Your ThermoSphere Team
Great customer service with swift…
Great customer service with swift delivery. Thank you.
14 août 2026
Avis spontané
Réponse de ThermoSphere
Hi Instil Design,
Thank you. We know how important a quick delivery is and great UK customer service. Thanks for choosing ThermoSphere.
Many thanks,
Your ThermoSphere Team
Good technical support
Answered phone quickly, knowledgeable technically about setting up my new thermostat, and overall helpful
24 juillet 2026
Avis spontané
Réponse de ThermoSphere
Thanks Mark. Good to hear the phone was answered quickly and that you got your new thermostat set up without a fuss. If you need anything else, just give us a call.
Many thanks,
Your ThermoSphere Team
Alaska recognised the problem and gave…
Alaska recognised the problem and gave good advice.
29 juillet 2026
Avis spontané
Réponse de ThermoSphere
Thanks for taking the time to leave this. We'll pass it on to Alaska, who will be pleased to hear it. Glad we could point you in the right direction.
Many thanks,
Your ThermoSphere Team
great customer service
great customer service, Darby the rep gives you 100% each time.
23 juillet 2026
Avis spontané
Réponse de ThermoSphere
Hi MKM Building Supplies Macclesf,
Thank you for the kind words. Great to hear, we'll pass that on to Darby. We look forward to our continued work together.
Many thanks,
Your ThermoSphere Team
Required a sensor for my under floor…
Required a sensor for my under floor heating called ThermoSphere Darby was very helpful took my details and I received the sensor the next morning.
First class service
16 juillet 2026
Avis spontané
Réponse de ThermoSphere
Hi Kevin,
Thanks for your kind words. It's good to hear Darby was able to get you sorted quickly and that the sensor turned up the next morning. Hope the underfloor heating is running nicely now.
Many thanks,
Your ThermoSphere Team
They resolved a problem without fuss.
1 juillet 2026
Avis spontané
Réponse de ThermoSphere
Hi Smiffy,
Thank you for your review. We're glad we were able to resolve your problem.
Many thanks,
Your ThermoSphere Team
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