I contacted ThermoSphere after I could not get my thermostat to connect to wifi. They explained that they had been having issues with my model and would send an improved version free of charge, no qui... Voir plus
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Lisez les avis des autres
I had an issue with my Thermosphere stats and Alaska from customer services was prompt and efficient with resolving. Great comms and thank you - made a huge difference!
L'entreprise a répondu
Good service, in a time when you have a query and companies regularly promise to get back to you but never do, it was refreshing to find that Thermotouch got back to me by email just as they said they... Voir plus
L'entreprise a répondu
Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.
Coordonnées de contact
Bridge House, Pattenden Lane, TN12 9QJ, Marden, Royaume-Uni
- 01622 689440
- sales@thermosphere.com
- thermosphere.com
4,7
Excellent
186 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Make sure you know what you're getting…
Make sure you know what you're getting in terms of the floor heating interface. If you're happy to hand over your home's internet router details AND password with all the security issues that has....then fine. Also if you're happy that the interface never goes into standby mode so that you have a constant annoying 'blue' light in your bedroom then fine...... I certainly regrets my decision. And yes I have spoken to their support team and no there isn't a solution to the constant light.
21 mai 2026
Avis spontané
Réponse de ThermoSphere
Hi Sav, thank you for taking the time to share this feedback, and I'm sorry to hear the experience hasn't matched what you expected.
On the wifi point, that's a completely fair thing to want reassurance on. To connect any smart thermostat to an app so you can control it remotely, the device does need your wifi credentials, in the same way any smart bulb, plug, doorbell or even laptop would. Your password is used only to join your local network and isn't visible to us or stored insecurely, but we know it's natural to feel uneasy handing that over, and we'd rather you feel informed than just take our word for it. If you'd like, we're happy to point you to more detail on exactly how the connection and data handling works.
On the display staying lit, I'm sorry the light is disrupting your bedroom. Depending on the model, there is a way to dim the backlight so it goes dark in standby, unless it is one of our legacy models. It sounds like this wasn't resolved when you spoke with our team, which isn't the outcome we want. Could you pop us a message with your thermostat model? I'd like to personally make sure this gets sorted, or at least confirmed properly, rather than leaving you with a fix that didn't work.
Thanks again for the honest review. It genuinely helps us improve. Sam.
This is by far the best underfloor heating company …
This is by far the best underfloor heating supplier I have dealt with. Always happy to help and excellent customer experience focus, I would happily recommend!
30 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Sarah,
An amazing review, thank you! It is great when the little things, like being quick to help and easy to deal with, come through so clearly.
This level of customer experience is exactly what we aim to achieve. Thanks again for taking the time to write this review and we look forward to our continued work together.
Many thanks,
Your ThermoSphere Team
Great customer support
Very friendly customer support with a quick resolution to my query
22 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Ed,
Thanks for taking the time to write this review. It’s great we were able to come to a quick resolution. If you have any further questions, please feel free to contact us.
Many thanks,
Your ThermoSphere Team
Good communications and a successful outcome.
The thermostats were fitted, new, by our electrician and all seemed fine. However, shortly after all three failed. I got in touch with Thermosphere and they were very helpful, suggesting ways to sort them out. Sadly, none of their ideas (or mine) worked, so, without fuss or delay, they replaced them. The new ones are working perfectly. Very good communications, pleasant staff, and a successful resolution. All very good.
3 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi customer,
Thank you for such a thorough and honest account. We're sorry the thermostats caused problems early on and we appreciate your patience while we worked through it with you. Glad the replacements are up and running properly now. Thanks again for taking the time to write this up.
Many thanks,
Your ThermoSphere Team
I do t think I have ever had customer…
I do t think I have ever had customer service like it! Alaska at ThermoSphere has been exceptional in every way possible. You get to speak to a human who really does care about providing a complete and comprehensive service.
Perfect in every way possible. Wow!
20 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Iain,
Thank you so much for this review, what a lovely message to read. We'll pass your kind words straight on to Alaska, who will be really pleased to hear it. We're glad you felt well looked after.
Many thanks,
Your ThermoSphere Team
Had problems setting up the schedule…
Had problems setting up the schedule time the support team very helpful in setting up
10 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Inderjeet,
Thank you so much for taking the time to leave us a five-star review, it really means a lot to the team. We're sorry to hear the scheduling setup caused you some initial difficulty, but we're really pleased our support team were able to get everything sorted for you.
If you ever have any further questions, please don't hesitate to get in touch, we're always happy to help.
Many thanks,
Your ThermoSphere Team
T-MO
We have just updated our thermostats to the new T-MO and wanted to say how impressed I am with them, not only from the appearance but for the ease of setting them up and connecting several of them, all on the same App.
I cannot recommend them more, not to mention the professionalism and knowledge of Thermosphere themselves.
5 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Michel,
Thank you so much for taking the time to leave such a brilliant review!
It's fantastic to hear the T-MO upgrade went smoothly and that you're impressed with both the look and the ease of set-up. We'll pass your kind words on to the tea, who will be thrilled. Thanks again for choosing ThermoSphere!
Many thanks,
Your ThermoSphere Team
Excellent service
Excellent service to get the customer what he needs and when he needed it 👏
1 juin 2026
Avis spontané
Réponse de ThermoSphere
Hi Ian,
Thank you so much for taking the time to leave a great review! It's fantastic to hear that we were able to get you exactly what you needed, when you needed it, precisely the experience we always strive to give our customers 😊
If you ever need any help in the future, we're always here.
Many thanks,
Your ThermoSphere Team
Great assistance given
My problem was discussed calmly and sensibly, suggestions given for me to try. When these failed, the problem was researched further until a successful solution was found - just what I needed!
22 mai 2026
Avis spontané
Réponse de ThermoSphere
Hi Sea salt fan,
Thank you for the summary of exactly how we hope every customer interaction goes! It's really great to hear that our team took the time to work through your problem. We'll be sure to pass your kind words onto the team, they'll be delighted.
If you ever need us again, please don't hesitate to get in touch.
Many thanks,
Your ThermoSphere Team
Customer support from Alaska is top…
Customer support from Alaska is top notch. Had 2 thermostats drop support re connectivity via old tech. They replaced with the most up to date stats for free, no questions asked. Brilliant, old school customer focussed service. Makes a nice change. Thanks!
21 mai 2026
Avis spontané
Réponse de ThermoSphere
Hi Bond,
Thank you, this means a lot to the whole team, especially Alaska.
It’s great to hear Alaska got you up and running again quickly with the latest thermostats. Keeping our customers connected (and warm!) without hassle, is exactly what we aim for.
We truly appreciate your kind words and your trust in ThermoSphere, we’re always here if you need anything in the future.
Many thanks,
Your ThermoSphere Team
Professional company, providing top quality products
As always, very helpful team to deal with, swift replies and an all round very professional company to deal with who I've always found to supply the highest quality materials and equipment.
8 mai 2026
Avis spontané
Réponse de ThermoSphere
Hi James,
Thank you for your fantastic review! We really appreciate your continued support and kind words about both our products and team.
It’s great to hear that you’ve consistently found us helpful, responsive and professional. It’s what we strive for every day.
We look forward to working with you again in the future.
Many thanks,
Your ThermoSphere Team
We had a query concerning how to operate underfloor heating control unit
We had a query concerning how to operate the control unit for underfloor heating. Tech support at Thermosphere were very helpful and followed up later by phone to ensure the problem was resolved.
7 mai 2026
Avis spontané
Réponse de ThermoSphere
Hi Anon,
Thank you for your 5-star review!
We’re delighted to hear that our technical support team was able to assist you and guide you through operating your underfloor heating controls, while following up later. It’s exactly the level of service we aim to deliver.
If you ever have any further questions, we’re always here to help.
Many thanks,
Your ThermoSphere Team
Réponse de ThermoSphere
Hi Steven,
Super to hear your feedback! Thanks for choosing ThermoSphere!
Many thanks,
Your ThermoSphere Team
Excellent ThremoSphere Team Service
The ThermoSphere team members acted very quickly when I registered for their support. They checked all my settings and gave advice on what would be useful. They accessed my equipment remotely and updated settings as necessary. The communications process was very efficient and effective. Excellent service all round. Thank you ThermoSphere team members.
8 mai 2026
Avis spontané
Réponse de ThermoSphere
Hi Gordon,
Thank you for your wonderful review!
We’re delighted our team could respond quickly, optimise your setup and provide clear effective support. Your feedback means a lot to us.
If you ever need further assistance or advice, we’re always here to help. Thanks for choosing ThermoSphere!
Many thanks,
Your ThermoSphere Team
0 Stars
If you want a reliable product with good aftercare, do not choose Thermosphere. After contacting Thermosphere with the relevant information they supplied a list of materials that were required to ensure adequate heat in the room. The top of the line ‘Thermosphere Ultimate’ was the chosen product. The product was installed following the instructions to the letter. The product performed poorly from first use so the technical support team were contacted. I then spent months going round in circles carrying out various tests that all proved the issue was the product hadn’t been designed correctly by Thermosphere. However, they refused to admit this blaming installation among other things. I asked to speak to the head of the technical department (Sam) who might as well not exist as he doesn’t seem to have a clue about customer service, always has something better to do and rather than trying to help would tells you how you have to fit around his schedule. I would not and will not be buying this product again and have now been forced to install additonal heating in the room. In short DO NOT buy Thermosphere UFH.
16 février 2026
Avis spontané
Réponse de ThermoSphere
Hi Paul, thank you for sharing your experience.
I’m genuinely sorry you feel that way, and for the frustration this situation has caused you. I appreciate how disappointing it is when a system doesn’t perform as expected.
Throughout the process, our technical team worked carefully through the information provided to understand the issue and offer support based on the evidence available at the time.
While I understand that our conclusions were not the outcome you had hoped for, they were reached with the intention of being fair, thorough, and consistent with how we support all customers.
We take all feedback extremely seriously, and it helps to inform our ongoing improvements to both our products and our customer experience.
Thanks again, Sam.
Alaska was very good
Alaska was very good. Helpful, understanding and patient. And when there was a technical matter which required checking, she asked a colleague.
27 avril 2026
Avis spontané
Réponse de ThermoSphere
Hi Nick,
Thanks for your review!
We’re really glad to hear Alaska made such a positive impression and that she kept things moving by checking with a colleague when needed.
If there’s anything else we can support you with, just let us know.
Many thanks,
Your ThermoSphere Team
Great customer service!
Darby was particularly helpful in getting my schedule set up on the app for my underfloor heating.
Great customer service!
24 avril 2026
Avis spontané
Réponse de ThermoSphere
Hi Julie,
Thank you very much for the great feedback!
We’re really pleased to hear you had a positive experience with our team. Darby will be glad to know how helpful he was in getting you set up on the app smoothly.
If you ever need a hand with anything else, we’re always here to help.
Many thanks,
Your ThermoSphere Team
Very happy with the experience
Very happy with the customer support and how quickly my query was resolved – the team was responsive, friendly, and genuinely helpful. I couldn’t be more pleased with the experience. Wishing the team continued success; it’s great to see a British product doing so well.
9 avril 2026
Avis spontané
Réponse de ThermoSphere
Hi Veronica,
Thank you for such a great review, it means a lot to the whole team.
We’re glad to hear your query was resolved quickly and that you found the support helpful and friendly. That’s exactly the experience we aim to deliver every time.
If you ever need anything else, we’re always here to help.
Many thanks,
Your ThermoSphere Team
Great technical support
I contacted support for information on the local REST API integration schema.
The response was prompt and helpful, it's great to have open APIs and helped support who understand.
19 mars 2026
Avis spontané
Réponse de ThermoSphere
Hi Paul,
It’s brilliant to hear our team could help with your local REST API integration schema and provide the information you needed quickly. We know how important clear, knowledgeable support is when you’re working with integrations, so your comments really mean a lot.
If you need anything else as you continue working with the API, just let us know.
Many thanks,
Your ThermoSphere Team
Alaska patiently and expertly through…
Alaska patiently and expertly through how to work my app for my T-MO device. Could not have been bettered.
16 mars 2026
Avis spontané
Réponse de ThermoSphere
Hi Gordon,
Thank you for the fantastic 5-star review! We're really pleased to hear that Alaska was able to guide you through the app with patience and expertise - she’ll be delighted to hear your feedback.
If you ever need anything else, we’re always here to help.
Many thanks,
Your ThermoSphere Team
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