ThermoSphere Avis 

Travis Bell is brilliant , always quotes on time and achieves excellence in customer service.

Thermometer offer fantastic customer service with real people to support you. Not the usual barrier of chat bots, submit your problem on line etc.

Alaska returned my call quickly, very patiently went through every step to programe all 7 days with the same steps on my Touch Programmable Thermostat. Very clear, Alaska had a unit with her as she went through the process.
Brilliant service 👏 !

Really helpful and knowledgeable assistance. Problem identified so that we can go back to the installer.

I called and spoke to a helpful person who then transferred me to Travis in sales. He was knowledgeable and guided me in the right direction on my electric underfloor heating. He went the extra mile and referred me to my local stockist for a quote.

I recently had an issue with reconnecting my ThermoSphere system to the app and reached out for support. Alaska Bell got back to me straight away and was incredibly helpful throughout the entire process. Her communication was clear, professional, and genuinely friendly — she quickly understood the issue and guided me through getting everything sorted.

It’s rare to experience this level of efficiency and care in customer service these days, and I really appreciate the prompt attention and reassurance she provided. Everything is now working perfectly again!

Thank you, Alaska, for your swift and helpful response — outstanding service from ThermoSphere!

ThermoSphere make electric heating so easy.
Brilliant service, from technical info to buying to setting up the system.

A quick response to a technical query which was handled efficiently and in a most courteous manner by Travis.

If I could give zero stars I would. Thermosphere products were selected by my underfloor heating installer with no input from me. they are supposed to be Wifi controllable but in fact they can only be turned up and down via app remotely and they cannot be reprogrammed to a schedule. They come with an arbitrary default schedule which can supposedly be changed on the thermostat itself through a fiddly process but even that doesn't work. I am therefore unable to schedule to take advantage of lower cost electricity tariffs. Five 'smart' thermostats were bought and installed in 2021 but very quickly were left unsupported (thermostats and app) as the company released new products. The company say that I should buy new thermostats to replace them. It beggars belief that they think it acceptable to supply equipment with only short term support and no backwards compatibility in their new app. Surely, heating systems should offer decades of support, not 3 years. Do not buy from Thermosphere if you have long term expectations of a working product and support.

Had our thermosphere thermostat now for more than a year. First one installed broke after 6 months. Replaced quickly but new one just is hopeless as initiates a boiler turn on randomly in the middle if the night when the house is empty and without a timed turn on
Most of our gas use at present is due to erroneous firings initiated by the thermostat as above. Is anyone else having these issues? Have reset the device numerous times- which works for a few days then it’s back to random turns ons for our GCH
It’s costing us a fortune!

Purchased 2 Themo Sphere Heaters 800W these are beyond efficiency savers on power bill costs. My January February heating bill was $800 in 2023 this year it is $215.00 .
Heats the entire room comfortably no need for the baseboard heaters or infloor Heat... 5 STARS PRODUCT .

The ThermoSphere Glass Panel Heater has been a game-changer and we are proud to include them as standard in every garden room we construct. Its spectacular design and advanced features make it a standout addition to our spaces. ThermoSphere are always on hand to assist if needed and their product offers both comfort and efficiency, which fit harmoniously with our high standards of design and attention to detail.

On 2 occasions I have had amazing customer service. I had two underfloor heating systems in my bathrooms. It was easy to contact the company directly for support and speak inperson to employees that have the knowledge and patience to deal with my query. My first contact to customer service was two years ago when the BT21 underfloor system was installed and I required help setting up the timer. The lady in question at the time help me download the app and talk me through setting the day and times (which wasn’t to difficult). My second was recently, to Jodie in technical support. In one of the bathrooms the heating system was working but the display screen wasn’t. After a chat with the Jodie she confirm the the screen had malfunction and would send out a replacement. To my amazement it arrived the next day with a bar of chocolate 😋. Great company, products and outstanding aftercare. Thank you Jodie the chocolate bar was devoured in seconds😀👍

Have had one of their products for a few years and it has worked effortlessly. Recently contacted their customer services through an error on my part and wow, absolutely wonderful they really went above and beyond to help me out.

Originally purchased some of their oil filled radiators from a supplier. We had some issues setting up the thermostats on all of them as the instructions were not very detailed.

I spoke to Sharnah who was so helpful in helping me set up the stats, she even sent me a detailed video on how to do it.

After getting this sorted, the rads were coming on at random times of the day and none of us could seem to work out how to stop this. Sharnah spent days speaking with the technical team, video called me and we tried everything to sort it.

Sharnah arranged for 4 replacements to be sent out to me which happened before Christmas. She even came in on her day off to make sure the ones they were sending o it were already programmed! Considering this was the week before Xmas we was so grateful that Sharnah managed to pull this off for us so our home would have heat for Christmas.

The product itself, I must say is confusing to set up the thermostat, only due to the instructions, however, the heaters are unreal and I would recommend to anyone.

Despite the confusing instructions, what I will say is that Thermospheres customer service is second to none.

Thanks again and especially a big thanks to Sharnah for all your help!

Fanastic customer service! We moved into a new building which has Thermosphere radiators installed and has an issue with one of them. The Thermosphere team (Darby Bell) was easy to contact, and expediently arranged for a resolution. It was good to have people to contact and not go through automated bots and bureaucratic processes to get real help.

Excellent and timely technical advice from this company which went beyond the normal to resolve my problem.

Ellie was very helpful and managed to obtain the part required for my defunct TH132. Delivery was next day and I now have once again a bathroom with a warm floor. Excellent service. Thank you.

The advise I was given about the Thermosphere underfloor heating was excellent. I have had very helpful and continuous support throughout having the product installed.

Andrew Whyte

Installing underfloor heating and I can’t speak highly enough of Darby Bell, who has assisted me throughout the process in such a knowledgeable and helpful manner.
Fantastic customer service, can’t wait for the gear to install. Thank you once again.

From the first point of contact ( enquiry about the length of flex on their heated towel rails) through the technical information & sales which shaped the decision to purchase their HTR as opposed to a myriad of cheaper competitiors was superb, and always quick & curteous. Rate this company 5 stars for service & product