ThermoSphere Avis 

Always get a great service. Office sales very helpful and deliveries are always spot on.

I always judge a company on what they are like when there's a problem and for that reason I give 1 star.

I installed one of their systems in a bathroom and did install two sensors as they recommended.(Not sure why they don't just include two sensors in the pack if they recommend it) which was lucky as after 6 weeks of working the sensor then incurred a fault and was reading a high temp for no reason.

I called them up to ask why this had happened and they were adamant that i damaged it on install. I told them that i was very careful placing the sensors in the matting and also when tiling over them yet it failed after 6 weeks of working fine.

The sensors are £30 and it did not last more than 6 weeks.
The company offered no compensation for the faulty sensor. I did not expect it to fail so quickly and also to be told that i damaged it when i fitted it.

So just be aware that they are not willing to replace or refund faulty parts.
The person on the phone said to return the sensor but how is that possible when it's under a tiled floor.

Poor back up service and will never use again.

I install luxury bathrooms in the South East of the UK. I have been using Thermosphere for a long time as I really like their products and never have any issues with their quality or reliability. I always install their Self Adhesive Mesh U/F/H matting, in various sizes. My preferred Controller/Thermostat is the Touch / Dual. This is super easy to set up and works really well. As it's a dual controller, I also use it to program the electric elements in dual fuel towel rails. The Touch /Dual product avoids having to have another controller sited on the wall.
Thermosphere's telephone support is excellent. Whenever a customer has a problem or query with the setting up of their controller, they always assist with the issue and give the information my customers require.
I'd highly recommend Thermosphere.

Great service from Thermosphere Group, understood exactly what I needed. Delivery arrived on time and was packaged neatly and with care. Thanks for the great customer experience.

Awesome service. Delivery didn't arrive at first so they rectified it and sent a free delivery on Saturday for a specific time. Would recommend!

There was a small problem with a product which was sorted out immediately by very helpful staff. I would thoroughly recommend Thermosphere.

We have worked with Thermosphere for a number of years now and can't fault them. Good products, helpful staff and even a chocolate bar in with the deliveries! Just recently Jodie was very helpful and worked late to ensure we could collect an order the next morning. Would highly recommend.

Here at Eurotiles and bathrooms Twickenham we have been a distributor of Thermosphere for many years and have always found them to be a very professional and easy to deal with company, the products are first rate and the after sales care is exceptional. Highly recommended

We have thermosphere underfloor heating in 2 rooms now. We experienced a technical issue with one of the thermostats, called up and the customer service was excellent. They even called me back to check on the status. We would definitely recommend products. Even the fitters said was easy.

As a frontline worker I was donated some bottles of hand sanitizer to try. It is an excellent product. It does not sting or irritate even on damaged skin. There is no lingering odours and it spreads nicely without leaving any sticky residue. A great product. Thank you ThermoSphere.

I like this sanitiser better than those that I’ve tried in hospitals. It doesn’t dry my skin or leave it feeling sticky after using it and it comes unscented as well which is good for those who are quite sensitive to strong scents like me.

Thankyou so much, as a frontline worker I was donated a box of hand sanitizers. Which I have given out to my fellow nurses and even my Postman. Thankyou for you thinking of us and keeping us safe in this current climate, your kindness won't be forgotten!

Needed some technical support on my underfloor heating and the technical support team couldn't of been anymore helpful. A big thank you to Megan for answering my questions.
A great product.

Spoke with the sales and technical team several times over several months whilst our house build and wet room ongoing
Excellent support and advice relating to the best product for our wet room needs. Following difficulty sourcing product locally, additional advice offered on putting outlets in touch with Thermosphere for product availability and a quick turn around. Thermosphere then confirmed the advice they had then subsequently offered to 3rd party to ensure my order was complete and accurate for installation needs.
Brilliant service

THE BEST PRODUCT ON THE MARKET IN THE UK

I would just say many many many thanks to lirona and megan and jodie and kelly and vinny for all your help over the years, With your help and great product knowledge our company has grown stronger each year and now we are a major player in the underfloor heating world. Again I can't thank you all enough. The service is next day and always in stock and manufactured at the highest level and at a unbeatable price, your marketing is great and with your support makes you one of the best in the market, well done and look forward to our future

Excellent company to deal with, jodie and lirona are excellent in the sales team very friendly and knowledgeable.

Following installation of these smart radiators, the customer services support was patient and very helpful. They took me step by step through the programming process and then again for me to write it down. No regret buying these radiators.

Just had a reply to an email sent by my suppliers for a cracked glass to the control an SCP-W-01
it is said that excessive force must be the issue, sorry to disagree, but no excessive force and the control does not sit onto the housing very well, possibly its just a one off, but to be so dismissive was not a great experience

Great company, pleasure to deal with and always get top service.