5/5 Stars – Gemma is the absolute best! I cannot say enough good things about the manager, Gemma. From the moment you walk in, she makes you feel incredibly welcome and valued. The salon is always... Voir plus
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Braintree, Essex. Staff are professional, courteous, educating and efficient. Property is clean and well maintained. Both stand up and lay down units are available. I use the luxura JEWEL EQ45 bed... Voir plus
L'entreprise a répondu
Customer Service is practically non-existent .. BEWARE - make sure you know the expiry date on your package minutes cos they don’t remind you and takes a ton of effort and a wrangle to get them bac... Voir plus
Registered at chatham high street tanning shop with a knowledgeable manager called ellie, firstly she was so welcoming and wholesome. Very informative and made me feel at ease. Informed me of the deal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Welcome to the Tanning Shop, the home of innovative tanning equipment and safe tanning solutions. Established in the 1990’s, the Tanning Shop was built on a solid foundation of tanning knowledge and a 100% commitment to providing the highest levels of customer service, whether you choose UV or Sunless tanning we are here to assist you. A visit to the Tanning Shop is not just about a tanning session; it is about having a fantastic experience, promoting well-being, looking good and feeling great!
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4,2
Bien
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Brighton Central - Excellent Service
Definitely five star, lovely branch with great staff. Sara is a pleasure to talk to, always polite and helpful. Salon is always extremely clean and tidy. Can't make a high enough recommendation. Thank you all.
6 février 2025
Avis spontané
Réponse de The Tanning Shop
Hi Chris,
We appreciate you leaving such an amazing review.
We're thrilled that you've had a great experience at our Brighton store - We'll be sure to pass your feedback on to the team in-store.
We look forward to seeing you again soon!
Kind Regards,
The Tanning Shop
Leeds Headrow Store
Leeds Headrow Store: Red Light, Cryo & Claire 5⭐️
Recently damaged my MCL, and as part of my recovery have been doing multiple weekly sessions of red light and cryo at the Leeds headrow store. I can confidently say that doing these noticeably improved my pain levels, on days when I hadn’t done it my pain was higher. The difference was noticeable, so that’s great, but what is truly fantastic is Claire the manager of this store.
I’ve never seen anybody work harder, how she manages to single handedly field about 20different things happening at once, while also remembering all of the regulars and giving them the friendliest of welcomes but also taking time to talk new people through the services on offer. Because I was on crutches, she incredibly patiently and kindly helped me with my mobility issues (not at all part of her job!) and made sure that I was comfortable during each of the treatments. I cannot thank her enough, nor commend her enough. Her pay should be tripled as she seemingly does the workload of about three people!
3 février 2025
Avis spontané
Réponse de The Tanning Shop
Hi Alexis,
Thank you so much for taking the time to leave us such a fantastic review. We are delighted to hear that you had a positive experience in our Leeds store.
Our team works hard to provide the best service possible, and it’s always rewarding to know when we’ve succeeded. Your continued support and feedback are greatly appreciated, and we look forward to seeing you again in the near future!
Kind Regards,
The Tanning Shop
Shrewsbury store
Cleaning is great, the shop looks good and not too busy. Prices are competitive and there are always good deals. However, the opening times on Sundays must be change. I went tonight at 5:30 and the door was locked. The front displays says that it's open until 6pm. Then, politely I've been told that the last customer is at 5:20pm. So?. The staff are very friendly with the exception of one that never smile, never says hello. All she always says is "put your finger..." Mmm, that's not very welcoming. I think she needs some proper training and supervision.
2 février 2025
Avis spontané
Réponse de The Tanning Shop
Hello there,
Thank you for sharing your feedback with us. We greatly value your input and are sorry to hear that your experience at our Shrewsbury Tanning Shop did not meet your expectations. Your satisfaction is incredibly important to us, and we want to address any concerns you may have promptly.
Should you wish to provide further details or file a formal complaint, we encourage you to reach out to our customer service team at customerservices@tfgg.co.uk. Rest assured, your feedback will be carefully logged, and thoroughly investigated, and we will take appropriate steps to ensure that any issues raised are addressed and resolved.
Once again, we apologise for any inconvenience caused and appreciate your understanding as we strive to improve our service based on your valuable feedback. We look forward to the opportunity to regain your trust and provide you with a more positive experience in the future.
Kind Regards,
The Tanning Shop Head Office
Caroline at the Bedford store
Caroline at the Bedford branch was so welcoming, friendly, knowledgeable and clearly very passionate and hard working! I'm not new to tanning, but I have had bad experience with feeling quite anxious in other stores around other people and Caroline put me at so much ease. She was so bubbly and friendly that I actually walked out wanting to go back! Tanning isn't just about the tanning, it's about those 15 minutes you take for yourself to relax and feel good, and Caroline was 100 percent part of that.
29 janvier 2025
Avis spontané
Réponse de The Tanning Shop
Hi George,
We appreciate you leaving such an amazing review.
We're thrilled that you've had a great experience at our Bedford store - We'll be sure to pass your feedback on to the team in-store.
We look forward to seeing you again soon!
Kind Regards,
The Tanning Shop
Excellent! So friendly!
Caroline at the Bedford Tanning Shop was excellent!
As a new client I was made to feel so welcome from the first moment I was there. She was knowledgeable, helpful and friendly. Very hard working too!
Can't wait to go back! Such a nice environment.
Thank you Caroline and see you soon!!!
30 janvier 2025
Avis spontané
Réponse de The Tanning Shop
Hi Jennifer,
Thank you for taking the time to leave us a review! We're thrilled Caroline provided you with a wonderful experience in our Bedford store.
Caroline will be delighted to hear about your positive feedback so we will make sure to pass on your comments.
Kind Regards,
The Tanning Shop
Great Value for Price Paid
Braintree, Essex. Staff are professional, courteous, educating and efficient. Property is clean and well maintained. Both stand up and lay down units are available.
I use the luxura JEWEL EQ45 bed which has UV-A & UV-B, red and yellow LEDs that promote collagen production, vitamin D and a great all over tan.
14 janvier 2025
Avis spontané
Réponse de The Tanning Shop
Hi there,
Thank you for your wonderful review! We're so glad you enjoyed your time at our Braintree store and can't wait to welcome you back in store soon!
Kind Regards,
The Tanning Shop
High Wycombe 📍
Amazing experience today! Natasha made me feel so welcome! I’ve seen Natasha twice now on my visits and she always makes me feel at ease & it’s nice to see someone that really loves what they do & is so helpful at that!!
23 janvier 2025
Avis spontané
Réponse de The Tanning Shop
Hi Shan,
Thank you for taking the time to leave us a review! We're thrilled Natasha provided you with a wonderful experience in our High Wycombe store.
Natasha will be delighted to hear about your positive feedback so we will make sure to pass on your comments.
Kind Regards,
The Tanning Shop
I use The Tanning shop frequently and…
I use The Tanning shop frequently and always come back to Clapham Junction even though I have to travel.I come on the days when Melissa is there as she offers a great customer service always happy to help and has a smile on her face.Thank you so much to Melissa for making my sessions so enjoyable
22 janvier 2025
Avis spontané
Réponse de The Tanning Shop
Hi Irina,
Thank you for taking the time to leave us a review! We're thrilled Melissa provided you with a wonderful experience in our Clapham Junction store.
Melissa will be delighted to hear about your positive feedback so we will make sure to pass on your comments.
Kind Regards,
The Tanning Shop
Exceptional Service
I’ve been a customer at the Bedford store for a while and I must say that the standards have improved magnificently. Since the new management has taken over, the store is super clean and the staff are so friendly.
I was served today by Paige and Caroline who were exceptional and so accommodating as I did not have an appointment. I cannot wait to return.
20 janvier 2025
Avis spontané
Réponse de The Tanning Shop
Hi Danny,
Thank you for taking the time to leave us a review! We're thrilled Paige & Caroline provided you with a wonderful experience in our Bedford store.
The team will be delighted to hear about your positive feedback so we will make sure to pass on your comments.
Kind Regards,
The Tanning Shop
Super friendly and knowledgeable staff…
Super friendly and knowledgeable staff in Bedford - Jasmine was great!
19 janvier 2025
Avis spontané
Réponse de The Tanning Shop
Hi David,
Thank you for taking the time to leave us a review! We're thrilled Jasmine provided you with a wonderful experience in our Bedford store.
Jasmine will be delighted to hear about your positive feedback so we will make sure to pass on your comments.
Kind Regards,
The Tanning Shop
Tanning Shop High Wycombe
The staff at the tanning shop High Wycombe are so friendly and welcoming. I recently visited the shop to try and gain a base tan ahead of a holiday and the staff were so informative and walked me through all the tanning options to best suit me.
4 janvier 2025
Avis spontané
Réponse de The Tanning Shop
Hi Katie,
We appreciate you leaving such an amazing review.
We're thrilled that you've had a great experience at our High Wycombe store - We'll be sure to pass your feedback on to the team in-store.
We look forward to seeing you again soon!
Kind Regards,
The Tanning Shop
Exceptional Service from Helen @ Telford
I recently joined The Tanning Shop, and I wanted to take a moment to recognise Helen for her outstanding service during my sign-up process.
Helen was incredibly professional and welcoming, making me feel completely at ease. She took the time to explain everything in great detail, from membership options to tanning safety. Despite simultaneously training a new staff member, Helen managed everything with patience, kindness, and professionalism.
Her friendly demeanour and thorough approach ensured I felt confident and comfortable using the facilities. Helen is a fantastic representative of your team, and I truly appreciate the excellent experience she provided.
31 décembre 2024
Avis spontané
Réponse de The Tanning Shop
Hi Leanne,
Thank you for taking the time to leave us a review! We're thrilled Helen provided you with a wonderful experience in our Telford store.
Helen will be delighted to hear about your positive feedback so we will make sure to pass on your comments.
Kind Regards,
The Tanning Shop
excellent staff and place
Sam was excellent talked me through how to use the booth can recommend them enough
very clean and nice atmosphere and friendly
3 décembre 2024
Avis spontané
Réponse de The Tanning Shop
Hi there,
Thank you so much for taking the time to leave us such a fantastic review. We are delighted to hear that you had a positive experience in one of our stores.
Our team works hard to provide the best service possible, and it’s always rewarding to know when we’ve succeeded. Your continued support and feedback are greatly appreciated, and we look forward to seeing you again in the near future!
Kind Regards,
The Tanning Shop
Thank you, Nicki, at Tanning Shop Bond Street
I want to give praise to Nicki at the Bond Street branch for her consistent help and friendliness, especially since I have mobility issues. 🙏
26 octobre 2024
Avis spontané
Réponse de The Tanning Shop
Hi Helen,
Thank you for taking the time to leave us a review! We're thrilled Nicki provided you with a wonderful experience in our Bond Street store.
Nicki will be delighted to hear about your positive feedback so we will make sure to pass on your comments.
Kind Regards,
The Tanning Shop
Terrible customer service experience.
Terrible customer service experience.
15 novembre 2024
Avis spontané
Réponse de The Tanning Shop
Hi Elisabeth
Thank you for your review. We regret to hear about your unsatisfactory experience in one of our stores and apologise for any inconvenience caused. Should you wish to file a formal complaint, please reach out to customerservices@tfgg.co.uk and we will ensure your concerns are logged and investigated.
Kind Regards,
The Tanning Shop Head Office
Not happy with a staff
Not happy with a staff, never saw this girl before, but this new girl is very rude and constantly busy with her phone. :(
28 octobre 2024
Avis spontané
Réponse de The Tanning Shop
Hi Kamila,
Thank you for your review. We regret to hear about your unsatisfactory experience at one of our Tanning Shops and apologise for any inconvenience caused.
Should you wish to file a formal complaint, please reach out to customerservices@tfgg.co.uk and we will ensure your concerns are logged and investigated.
Kind Regards,
The Tanning Shop Head Office
Tanning shop Bedford - Jasmine
Came in for a pay as you go sunbed and was welcomed by jasmine she was so helpful and kind it has convinced me to buy a page and use the Bedford tanning shop as my Regular. Thanks Jasmine :)
12 octobre 2024
Avis spontané
Réponse de The Tanning Shop
Hi there,
We appreciate you leaving such an amazing review.
We're thrilled that you've had a great experience at our Bedford store - We'll be sure to pass your feedback on to the team in-store.
We look forward to seeing you again soon!
Kind Regards,
The Tanning Shop
Great expierience .
Great expierience .
Lovely
Clean shop and Lisa
Is
Such a
Lovely
Pleasant
Lady, really friendly
And
Helpful
16 octobre 2024
Avis spontané
Réponse de The Tanning Shop
Hi Amanda,
Thank you for taking the time to leave us a review! We're thrilled that your experience at our Wolverhampton store was wonderful. Lisa will be delighted to hear your positive feedback, so we'll be sure to pass on your comments.
Kind Regards,
The Tanning Shop
Lisa at the Wolves store is so lovely
Lisa at the Wolves store is so lovely! Took the time to have a conversation with me and my brother. Has decorated the salon so nicely too! & got loads of free sweets. Thanks Lisa xxx
15 octobre 2024
Avis spontané
Réponse de The Tanning Shop
Hi Daisy,
Thank you for taking the time to leave us a review! We're thrilled that your experience at our Wolverhampton store was wonderful. Lisa will be delighted to hear your positive feedback, so we'll be sure to pass on your comments.
Kind Regards,
The Tanning Shop
Leamington Spa - Tanning Shop
I’ve been using the Leamington Spa branch now for just over 2 years. Lesley and the rest of the team are so welcoming every time you go into store. They all provide a person centred service to the customers knowing them on first name terms makes you feel valued. Lesley always decorates the store throughout the seasons making the shop comfortable and friendly. Lovely group of people.
4 octobre 2024
Avis spontané
Réponse de The Tanning Shop
Hi Sophie,
We appreciate you leaving such an amazing review.
We're thrilled that you've had a great experience at our Leamington Spa store - We'll be sure to pass your feedback on to the team in-store.
We look forward to seeing you again soon!
Kind Regards,
The Tanning Shop
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