Shan from customer service help me a great big deal today. i have this technical problem with changing an email address which was use before on another account closed months ago. And that was my prima... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My experience with thinkmoney has been excellent so far. Opening the account was straightforward, and I received my account details and virtual card quickly. I was able to add the card to Apple Pay,... Voir plus
L'entreprise a répondu
Previously would have given a 5 star but just having the worst experience at this present moment. Funds were returned to my account from a 3rd party 4th Sept, and I have been waiting ever since. They... Voir plus
L'entreprise a répondu
Whaaaat? Can't believe the negative reviews here! There's nothing inferior about the plastic used in the card!? I never had issues with customer service when I phone, and they have the in app chat now... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de thinkmoney
Écrit par l'entreprise
thinkmoney is an all-in-one banking app.
For over 20 years, we've helped over a million people with our current accounts, credit cards, and loans.
We’ll help you be your money best with SmartBudget, your personalised in-app money assistant, relevant lending products, cashback & discounts.
Choose from our Everyday, Smart, or SmartPlus current accounts, created with you in mind.
Everyday:
Perfect for daily spending. For those who want more than a basic bank account with 24/7 in-app support.
Smart:
Ideal if you want an end to overdraft fees & charges forever. Make sure your bills are paid on time and know what is safe to spend using your money assistant. 24/7 in-app support. Use abroad for free.
SmartPlus:
Spot on if you want everything that’s included in Smart, plus a little bit more. Saves you money with cashback & rewards on your shopping, eating out, entertainment and travel.
Meet SmartBudget:
In -app money assistant included with Smart and Smart Plus accounts:
Pays your bills on time,
lets you know what’s safe to spend,
plan ahead with a three month forecast, prompts you before things slip.
It's banking done different.
thinkmoney
Écrit par l'entreprise
- Banking made easy
- If you thought all accounts were the same, think again. Anyone can apply - no credit check required. A thinkmoney Current Account delivers three things: transparency, personal service and peace of mind.
Coordonnées de contact
Orange Building, Media City, Salford Quays, M50 2HF, Salford, Royaume-Uni
- 0161 779 5000
- research@thinkmoney.co.uk
- thinkmoney.co.uk
4,4
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’m very happy with thinkmoney banking…
I’m very happy with thinkmoney banking . Their online app is excellent and very easy to use. I have being a customer for almost 4 years.
11 juin 2026
Réponse de thinkmoney
It's great to have you with us, thanks Maha. 💙
A quick Switch
A very easy a quick switch from a payg account to Think Money account, all prior DD are switched over without any issues
1 mars 2026
Réponse de thinkmoney
Glad you are finding it easy, thank you Mohammed. 😊
Réponse de thinkmoney
Hi Vlad,
We’re incredibly sorry to hear that you feel this way.
If you’d like to raise a complaint about your experience, please contact us via chat or by phone on 0161 779 5000 and a member of our team will be able to log this to be investigated for you and look into your concerns further.
-Ellie
I’ve had a very positive experience…
I’ve had a very positive experience with thinkmoney. The account is easy to manage, transactions are straightforward, and I appreciate the budgeting tools that help me keep track of my finances. Customer service has always been helpful and responsive whenever I’ve needed assistance. Overall, thinkmoney has made managing my money much simpler, and I would happily recommend it to others looking for an easy-to-use banking service.
11 juin 2026
Réponse de thinkmoney
This is great to hear, glad you are finding it easy to use. Thank you. 💙
Think Money is a Excellent and easy way…
Think Money is a Excellent and easy way to do your online banking, easy to use the app, does everything you need to do, like paying bills or transferring money or shopping online, EXCELLENT
11 juin 2026
Réponse de thinkmoney
This is great to hear, thank you Wayne. 😊
Réponse de thinkmoney
Thank you for your review, Sharon 😊
Thank u Margie for time and helping…
Thank u Margie for time and helping me i really appriciate your kindness. Lovely ! Stay aswome. !
10 juin 2026
Avis spontané
Réponse de thinkmoney
Hi Gavin, thank you for your kind words. 💙
Ana has been a fantastic this morning…
Ana has been a fantastic this morning and been brilliant Thank-you
10 juin 2026
Avis spontané
Réponse de thinkmoney
This is lovely! We will make sure this is passed over to Ana. She'll be thrilled to hear this.💙
DO NOT DEAL WITH THEM UNDER ANY CIRCUMSTAMCES
Locked out of my money over forced biometric data harvesting, Avoid this provider if you care about data privacy. Following a recent system migration, thinkmoney has locked my account and frozen my balance. They are refusing to grant access unless I submit to biometric facial scanning and motion tracking.They already hold my legally verified UK Passport and utility bills on file from when the account was opened. Forcing a secondary biometric barrier to access my existing funds is completely unnecessary, a breach of UK GDPR consent principles, and constitutes digital exclusion.I have launched a formal complaint and am demanding a Final Response Letter to take to the Financial Ombudsman Service. Unacceptable to freeze a customer's money and continue charging fees over data they already legally possess.
8 juin 2026
Avis spontané
Réponse de thinkmoney
Good morning Mr Chaulagain,
We’re very sorry to hear about your experience, this is certainly not the level of service we aim to provide.
We have requested some further information from you but unfortunately we have not received this. We would really like the opportunity to understand what went wrong and help resolve any issues you’ve experienced.
Please could you contact us directly through our in-app chat feature or on 0161 779 5000 with more details so we can investigate this further.
We look forward to hearing from you and investigating this promptly.
-Ellie
My experience is was great.
My experience is was great
And I like to shere my thoughts and that's was cool and thanks.
7 juin 2026
Réponse de thinkmoney
We are glad you shared your thoughts Pamela, thank you✨
Réponse de thinkmoney
Hi Niko, we offer 24/7 support via the live chat in the app, so please don’t hesitate to contact us there if you ever need assistance. You can also reach us through our contact centre at 0161 779 5000 between 8am-6pm, Monday to Friday. -Emily
About possible fraud
recently had a follow up call from Sarah regarding my account making sure i was not duped into fraud scam which seems to be prevalent these days....very attentative
3 juin 2026
Réponse de thinkmoney
We're glad to hear Sarah helped protect you from fraud Neil, we'll pass this over to her💙
Awareness..
I've always found it comforting to know that a Site was protected, if Trust pilot was stated! However that doesn't seem to be the case anymore! I know someone who was Scammed, for quite a lot of Money.
So, are the dreadful People that carries out these diabolical acts, getting more Clever??
22 février 2026
Réponse de thinkmoney
Thank you Jennifer, we pride ourselves on your team members💙
Never had a problem with think money…
Never had a problem with think money and when you phone they are great
5 juin 2026
Réponse de thinkmoney
We're glad to hear this George, thank you for providing this feedback🤩
Very very good
Since I joined really impressed with app, and excellent customer services when I had a querry
1 mai 2026
Réponse de thinkmoney
It’s great to know our team has been able to support you Joe, thank you for your feedback✨
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