Shan from customer service help me a great big deal today. i have this technical problem with changing an email address which was use before on another account closed months ago. And that was my prima... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My experience with thinkmoney has been excellent so far. Opening the account was straightforward, and I received my account details and virtual card quickly. I was able to add the card to Apple Pay,... Voir plus
L'entreprise a répondu
Previously would have given a 5 star but just having the worst experience at this present moment. Funds were returned to my account from a 3rd party 4th Sept, and I have been waiting ever since. They... Voir plus
L'entreprise a répondu
Whaaaat? Can't believe the negative reviews here! There's nothing inferior about the plastic used in the card!? I never had issues with customer service when I phone, and they have the in app chat now... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de thinkmoney
Écrit par l'entreprise
thinkmoney is an all-in-one banking app.
For over 20 years, we've helped over a million people with our current accounts, credit cards, and loans.
We’ll help you be your money best with SmartBudget, your personalised in-app money assistant, relevant lending products, cashback & discounts.
Choose from our Everyday, Smart, or SmartPlus current accounts, created with you in mind.
Everyday:
Perfect for daily spending. For those who want more than a basic bank account with 24/7 in-app support.
Smart:
Ideal if you want an end to overdraft fees & charges forever. Make sure your bills are paid on time and know what is safe to spend using your money assistant. 24/7 in-app support. Use abroad for free.
SmartPlus:
Spot on if you want everything that’s included in Smart, plus a little bit more. Saves you money with cashback & rewards on your shopping, eating out, entertainment and travel.
Meet SmartBudget:
In -app money assistant included with Smart and Smart Plus accounts:
Pays your bills on time,
lets you know what’s safe to spend,
plan ahead with a three month forecast, prompts you before things slip.
It's banking done different.
thinkmoney
Écrit par l'entreprise
- Banking made easy
- If you thought all accounts were the same, think again. Anyone can apply - no credit check required. A thinkmoney Current Account delivers three things: transparency, personal service and peace of mind.
Coordonnées de contact
Orange Building, Media City, Salford Quays, M50 2HF, Salford, Royaume-Uni
- 0161 779 5000
- research@thinkmoney.co.uk
- thinkmoney.co.uk
4,4
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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It was so easy the changeover from my…
It was so easy the changeover from my previous card,and I don’t have to phone up and add money to my card everyday.it’s also a lot quicker getting your money,
5 juin 2026
Réponse de thinkmoney
We love to hear you are lovely the account James👋
I use thinkmoney app and I have…
I use thinkmoney app and I have experience very smooth and fast
5 juin 2026
Réponse de thinkmoney
We're glad you are lovely the app Dhruvkumar📱
Ana was amazing on the phone helped…
Ana was amazing on the phone helped very quickly and effectively credit to the company hope every bank worked liked this
5 juin 2026
Avis spontané
Réponse de thinkmoney
Thank you for leaving this feedback Jay, we will pass this on to Ana and her manager, they'll be delighted the hear this✨
I never leave to other bank from uk one…
I never leave to other bank from uk one star for feedback...but Thinkmoney deserve it....and staff from voice call by costumer services they deserve just one star....I close already this account with this bank because i don't whant to have never anymore situation like that with them..never !!!
5 juin 2026
Avis spontané
Réponse de thinkmoney
Hi Christy, we’re sorry to hear about your experience and appreciate you bringing it to our attention.
We can confirm that your issue has now been fully resolved. If there’s anything further you need support with, please contact us via live chat or on 0161 779 5000. - Emily
Moving my bank account to Think Money…
Moving my bank account to Think Money was a faultless and stress free experience. Apart from activating my ‘card’ all processes were completed by ‘Think Money’. All Direct Debits crossed over on time and no payments were missed and no payments doubled or taken from my ‘closing’ bank account. All other payments that you transfer money to on an adhoc basis were set up. The ‘app’ is simple to follow and includes a budgeting tool which is useful for future planning. On the one time I needed to call the customer service department (more for reassurance of a process not an issue), the staff were efficient, professional and friendly. Exceptional, painless transfer with additional options from the bank compared to my previous bank account.
5 juin 2026
Réponse de thinkmoney
Thank you for your delightful feedback Trudy. We are glad to have you here with us💙
Réponse de thinkmoney
We value your positive feedback Marcos! 💙
Réponse de thinkmoney
Thank you for taking the time to leave us a review✨
Dreadful bank been with them for 17…
Dreadful bank been with them for 17 years but I have a problem with a direct debit so call them to raise a claim under the direct debit guarantee scheme and they are refusing to deal with it stating that I need evidence legally all I have to do is let them know that a problem has arisen and they have to deal with it but they still won’t can’t speak to anyone in uk so I have gotten nowhere ps the direct debit concerned emptied my bank account and left us £5 to try to live on
1 juin 2026
Avis spontané
Réponse de thinkmoney
Hi Michael,
We're truly sorry for the stress this caused your family - being left with less in your account than you were planning for is really distressing and we understand how frustrating this situation must have felt.
We never want a long-standing customer to feel let down and we're glad we were able to get in touch and find a way to help. -Emily
Réponse de thinkmoney
This is lovely to hear, thanks Kelle💙
For people to know if they can get a loan to get married and to get along with paying off the loan for the manage on the basis of a credifile, thank you very much,
I am finding it difficult to find the loan to get married and want 10000 over 6 years. And it's not as easy as I thought it would be to get alone because of my pork credit. But I am willing to sort that out and willing to get back on track to a good credit history. And that's what I want. And am looking for a loan of 10000 pound over 6 years, thank you.
2 juin 2026
Réponse de thinkmoney
We'd like to clarify that thinkmoney does not offer personal loans, but it's great to hear that you’re committed to improving your credit history and getting back on track. That's a really positive step and will help open up more options for you in the future. Hope you have a fantastic wedding day - Emily
Dealing with budgeting query …
After spending over an hour with overseas agents that were in competent I phoned and spoke to a UK agent by the name of kaneil he sorted the issue in 23 minutes and provided a clear explanation. Excellent service and very polite. Think money reconsider the benefits of overseas section you would be better to expand your UK workforce.
1 juin 2026
Avis spontané
Réponse de thinkmoney
Hi Liza, thanks for taking the time to leave a review. 💙 We appreciate your feedback and have made sure to forward this to the relevant teams. - Anne
Réponse de thinkmoney
This makes us happy to hear Sarah✨
Heaven
Iv found my experience with thinkmoney orgasmic explosive leg shaking all I can say is wow
30 mai 2026
Dont no what customer services is like…
Dont no what customer services is like never needed them . No complaints as yet my benifits paid in around 1.30 am and transfers in and out easy no problems instant.
30 mai 2026
Réponse de thinkmoney
We're here if you need us Adrian💙
So far so good
So far so good. Easy to navigate app , decent customer services which is very hard to find now days.
30 mai 2026
Réponse de thinkmoney
We’re proud of our team, and your feedback confirms we’re on the right track💙
Réponse de thinkmoney
We're glad to hear this Cristiana✨
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