I put an order in on September 5 th. My card was charged Sept 6th. Cannot find order on my account but after contacting them, they provided a tracking # which says waiting for pickup in North Las Veg... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I chatted about a reorder of mascara that seemed thick and clumpy. The first tube if liquid lash extension was amazing. I have had this tube a while as i searched different brands but wasnt satisf... Voir plus
This brand is amazing! I am allergic to everything, and I am so happy I found this brand. They are affordable, helpful, stand behind their products, and go out of their way to make their clients happy... Voir plus
L'entreprise a répondu
Worst liquid liner purchase in my many years of cosmetics use. While the product itself is easy to apply with control the container has been defective over two purchases and one replacement. The top... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.
Coordonnées de contact
3,2
Moyen
189 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 65 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Long time customer
Long time customer. I’ve always been pleased but not anymore. My order has been over a week late and going between two ups facilities in a different state. I will no longer use this company.
11 juillet 2023
Avis spontané
Réponse de Thrive Causemetics
Hi Kim,
Thank you for sharing this review with us! We are SO sorry to hear that this was your experience. We always do our very best to ensure that our customers get their products in a timely manner, but we missed the mark this time. We definitely want to make this right, so please reach out to our customer service department: help@thrivecausemetics.com.
We hope to hear from you soon and have an opportunity to rectify this situation.
New Formula Doesn't Compare!
I have loved Thrive Cosmetics' Defying Gravity line for years. What I loved about the DG Transforming Moisturizer was the beautiful silky texture of the lotion, light golden color and the pleasant citrus smell. The website states that the replacement product or equivalent now is the DG Deep Hydration Moisturizer. Unfortunately, the new rebranded formula is NOT comparable to the old formula. It is thicker, a white opaque cream, a completely different texture and lacks the pleasant aroma that drew me to the old formula. I'm a label reader and it SEEMS the new product is pretty close in ingredients; however, these are two completely different products speaking from a customer's perspective. I cannot express enough how disappointed I am in the company for changing the previously flawless formula. I will not continue buying the new products. I can only hope the company gets enough feedback that they change back to the old formula.
19 juin 2023
Avis spontané
Réponse de Thrive Causemetics
Hi there! Thank you so much for your honest feedback! We are sorry to hear you did not enjoy reformulation for the Defying Gravity Deep Hydration Moisturizer. We will certainly pass your concerns along to our Product Development team. In the meantime, you're welcoem to process a return or exchange within 60 days of purchase since you were unhappy with the product. Please visit our website and you'll see the option to return at the bottom of the homepage. If you need any additional assistance, our Customer Service team is happy to help!
Having spent a fortune on expensive…
Having spent a fortune on expensive skincare and makeup for over 30 years, I am thrilled with all my purchases from Thrive. My favorites are the mascara, the pressed powder and the eye cream ( which is the best I’ve ever used- immediately took a decade off the appearance of my undereye area) . Can’t wait to try other products from the skincare line.
25 juin 2023
Avis spontané
Réponse de Thrive Causemetics
Hi Ceryl! Thank you SO much for sharing your thoughts on your new Thrive Causemetics and Bigger Than Beauty Skincare purchases. It is marvelous that you've been enjoying them so far! We are so grateful to have you in our Thrive Causemetics Community.
I ordered the Infinity Waterproof…
I ordered the Infinity Waterproof Eyeliner for the first time to see if it really performs as well as the ads indicate. And it does. It lasts really well, goes on smoothly, much better than the ones I usually use. Also I made an error in my order and customer service dealt with it promptly and with no hassles. Very good experience all in all.
14 juin 2023
Avis spontané
Réponse de Thrive Causemetics
Woo hoo! This is incredible feedback, Julie. Thank you so much for giving our Infinity Waterproof Eyeliner a try! We love being a part of your makeup routine. :)
I have used their products and was…
I have used their products and was satisfied. Ordered new products. Never came. I reached out - and they tell you they will reply in 24 houses. It took more than 48. They offered to reship - which was fine - but when I confirmed all information - they miraculously ran out of the product. A SCAM. Buy another product.
12 juin 2023
Avis spontané
Réponse de Thrive Causemetics
Hi Deena,
We are so sorry to hear that this was your experience while shopping at Thrive Causemetics. We totally understand how frustrating that would be, and we sincerely apologize.
We always do our best to reply within 24 hours but it looks like we missed the mark this time.
We would like to assure you that Thrive Causemetics is not a scam, and we will always make the moment right.
I don’t understand the negative…
I don’t understand the negative reviews. I was thrilled with my eyeliner and mascara. NO MORE RACOON EYES!! Best products I’ve used in a while and worth every penny.
28 mai 2023
Avis spontané
I ordered the eyebrow pencil and lip…
I ordered the eyebrow pencil and lip gloss. Love them both.
30 mai 2023
Avis spontané
YSL Rouge Volupte Shine Lipstick in Corail Dolman 0.15 oz
I've been using the REFOXY Beauty Liquid Lipstick for a few weeks now and I'm really impressed. The formula is so smooth and creamy, and it doesn't dry out my lips like some other liquid lipsticks. The color is also gorgeous and lasts for hours.
23 mai 2023
Avis spontané
Actual Customer
I’ve tried their foundation, coverup, mascara and lip products. All have been high quality.
Looks like folks are trying to punish Thrive for including men in their ads. I guess these haters don’t’ remember guys wearing makeup in the 70s and 80s? Get a life!
13 mai 2023
Avis spontané
Réponse de Thrive Causemetics
Hi Kimberly! We're so happy you've been enjoying all of your Thrive Causemetics products! Thank you for all the continued love and support in our mission to be Bigger Than Beauty!
I won't support woke liberal crazy…
I won't support woke liberal crazy people who use men putting on makeup in their marketing campaigns, they even posted a man on FB for Mother's Day! We know it's liberal propaganda and a depopulation plan, who wants to mate with some freak who doesn't know what gender he wants to be, and Thrive is alienating women to follow this disturbing agenda. I returned my recent purchase after they told everyone on facebook who was upset to kick rocks! They accuse of being bigots, but really, we just want to be celebrated for being women, not homogenized into queer, sexless freaks. Get woke, go broke! You keep saying you're going to delete comments, are you so dumb to think you actually have control over this website??
5 mai 2023
Avis spontané
Réponse de Thrive Causemetics
Hi TS. Kindness and support are the core of who we are at Thrive Causemetics and Bigger Than Beauty Skincare. We champion people of all genders, ages and ethnicities expressing their individuality and creativity through makeup, and self-care through skincare. Offensive comments against anyone in our content based on age, ethnicity or gender expressing themselves have no place here, and will be deleted. Diversity, self-expression and health are something we celebrate, and we expect that everyone who engages with our posts treat one another with respect and inclusion.
Mascara
I have been using thrive mascara for some time and always loved it however my last order sucks was wondering if maybe there was a change with the brush it just doesn't apply right actually it makes my lashes look short and stubby
7 mai 2023
Avis spontané
Réponse de Thrive Causemetics
Hi there! We are so sorry to hear you are not having the same high quality experience with the Liquid Lash Extensions Mascara! We know how frustrating that can be and we can assure you we have not changed the formula or brush. It's the same formula you know and love! That said, we would love to resolve this for you. Please reach out to our customer service team by emailing help@thrivecausemetics.com. We will look into your concern and take care of you right away!
If I could Thrive zero stars I would
If I could Thrive zero stars I would. Their lip products are awful. Dry and chalky.
1 mai 2023
Avis spontané
Réponse de Thrive Causemetics
Hi Juliet! We're so sorry to hear about your experience with our lip products. We do take your feedback seriously to see how we can continuously improve the quality of our products and your customer satisfaction! We're happy to share that we do plan to have more new product launches in the future that will include a new lip collection! We'll take your feedback into consideration as we prepare to expand our lip products. Please know that you can always return for a FULL refund within 60-days of your purchase if you are unhappy in any way. Let us know if you have any other feedback, concerns, or questions - we're here to listen!
i wamt to order product but they…
i wamt to order product but they cancelled my order again and again
16 avril 2023
Avis spontané
Réponse de Thrive Causemetics
Hi Muhammad! We apologize that your orders have not been able to be processed. There could be a number of factors for this reason. Our system picks up on a number of different patterns related to order history and can stop orders from processing. We usually contact you via email if there are any issues with your order. If you would like to know more, please feel free to reach out to us at help@thrivecausemetics.com and we're happy to go over your order details with you!
This company went woke & is having MEN…
This company went woke & is having MEN put on makeup for their marketing. Talk about a slap in the face to women. DO NOT BUY THEIR PRODUCTS. They clearly don't respect or value real biological females. And then they block you/delete your comments. They can have free speech, but we cant apparently. Welcome to clown world 2023.
16 avril 2023
Avis spontané
Réponse de Thrive Causemetics
Hi Stephani. Kindness and support are the core of who we are at Thrive Causemetics and Bigger Than Beauty Skincare. We champion people of all genders, ages and ethnicities expressing their individuality and creativity through makeup, and self-care through skincare. Offensive comments against anyone in our content based on age, ethnicity or gender expressing themselves have no place here, and will be deleted. Diversity, self-expression and health are something we celebrate, and we expect that everyone who engages with our posts treat one another with respect and inclusion.
Réponse de Thrive Causemetics
Hi Barbar. We're so sorry to hear about this experience. If orders are canceled, it is likely due to our system picking up on a number of different patterns related to order history and can stop orders from processing. Canceled orders are automatically refunded in full. If you still have not received your refund yet, please contact us right away at help@thrivecausemetics.com so we can make sure you are taken care of!
I ordered my first order on 04/13/2023…
I ordered my first order on 04/13/2023 and purchased 2 hydrating tint balms. It offered lip balm treatment and when I clicked on decline this offer it added it on and I had no way to remove it. I spent $20 extra that I did not plan on spending. I am not happy. I don't want the lip treatment. I only want the 2 tints and a refund for the extra $20.
13 avril 2023
Avis spontané
Réponse de Thrive Causemetics
Hi Linda! We're so sorry to hear that the Liquid Balm Lip Treatment was added to your order when it was not intended to be added! We would love to make sure you are refunded for the Liquid Balm Lip Treatment. If you have not received your refund yet, please contact us at help@thrivecausemetics.com so we can make sure you are taken care of right away!
I purchased Thrive eye shadow pencil
I purchased Thrive eye shadow pencil, a liner , and falsie mascara. What a waiste of my hard earned money.
The black liner is not well pigmented and black is a deep gray. The eyeshadow pencil is OK. I could have got the same quality and color at Walmart
.what concernes me is the mascara. Both if my eyes have sowlen after using this flakey . I have used Benefits brand for years, but have received samples with the purchase of different foundations and none have given me any type of reaction. I am not one to have breakout of any kind.. Thrive mascara has caused swelling and blurred vision in both eyes. I am trying to see if the swelling will go down as an emergency outpatient visit will cost me $500.00
Thrive you have to do better..
I tossed my money into the trash and I am not pleased at all.
24 mars 2023
Avis spontané
Réponse de Thrive Causemetics
Hello Deborah. Thank you for taking the time to share your review with us. We are SO incredibly sorry to hear about the reaction you experienced while using the Liquid Lash Extensions Mascara. What you've described sounds very uncomfortable, and we sincerely apologize.
We would love to be able to provide you with a full refund for your purchase. May you please give us a call @ (888) 804-4318, and one of our Beauty Advisors will assist you ASAP.
I purchased wo eyeshadow sticks which…
I purchased two eyeshadow sticks which cost me eighty dollars.
Just don't... absolutely not worth the hype
13 octobre 2022
Avis spontané
Réponse de Thrive Causemetics
Hi Jennifer! We're so sorry to hear about this experience! The Infinity Waterproof Eyeshadow Sticks are $26 each and the Brilliant Eye Brighteners are $25 each. Orders over $35 receive free standard shipping. If your order was not adding up correctly or you feel you were overcharged, please reach out to us at help@thrivecausemetics.com. We would love to make this right for you! If you are not happy with your purchase, we also offer FULL refunds within 60-days of your purchase!
I made a first purchase
I made a first purchase, signed up for emails in order to save 10 percent BUT fine print only allows it with 50.00 purchase. So customers are basically forced to spend 50 for any small purchase when just wanting to try out product. That’s just wrong and bad marketing for consumers. Plus their products are exclusive to them so we have no choice but to buy from them directly. Will not purchase again. I didn’t need two mascaras,
28 janvier 2023
Avis spontané
Réponse de Thrive Causemetics
Hi Zeida! Thank you so much for this feedback. We're sorry to hear that the 10% off $50+ welcome code is not a satisfying offer. This is definitely something we can revisit or reconsider for other options in the future! Please know that we do offer FULL refunds within 60-days of purchase as well if you did not need two mascaras. In addition, we have promotions and sales each month that may be of better value to you. You can always reach out to us at help@thrivecausemetics.com if you need any help or more info.
Not worth the price!
The price you pay for these products are not worth it. The mascara made me look like I had spider lashes. Shipping times are too long as well. Won’t be purchasing again.
26 janvier 2023
Avis spontané
Réponse de Thrive Causemetics
Hello Sarah! Thank you for taking the time to share your thoughts on the products that you tried from Thrive Causemetics. We are so sorry to hear that your experience has been less than satisfactory! We wanted to let you know that we always accept returns within 60 days of purchase, and we would love to assist you with that. Please send us an email help@thrivecausemetics.com, and one of our incredible representatives would be happy to assist you with your return. We hope to hear from you soon!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.