I put an order in on September 5 th. My card was charged Sept 6th. Cannot find order on my account but after contacting them, they provided a tracking # which says waiting for pickup in North Las Veg... Voir plus
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Lisez les avis des autres
I chatted about a reorder of mascara that seemed thick and clumpy. The first tube if liquid lash extension was amazing. I have had this tube a while as i searched different brands but wasnt satisf... Voir plus
This brand is amazing! I am allergic to everything, and I am so happy I found this brand. They are affordable, helpful, stand behind their products, and go out of their way to make their clients happy... Voir plus
L'entreprise a répondu
Worst liquid liner purchase in my many years of cosmetics use. While the product itself is easy to apply with control the container has been defective over two purchases and one replacement. The top... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.
Coordonnées de contact
3,2
Moyen
189 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 65 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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My blood is boiling
My blood is boiling! I had to send back an order and was in touch with "Zoe" from Thrive. She told me to "email her when the order is received and she will send me a return label". I did as she asked and got an automated response from "Zoe's" email. I emailed again the next day, still the generic response!!!! THESE PEOPLE ARE CROOKS!!
17 janvier 2023
Avis spontané
Réponse de Thrive Causemetics
Hello Heidi. We sincerely apologize for your experience, as we totally understand how frustrating it is to not receive a prompt reply. We can see that one of our team leads was able to assist you with your return. Please reach out if there was anything else we could help you with!
Credit card thief at Thrive!!!
Someone from this company in Bellevue, WA used my card to order food at Wingstop in Tukwila, WA. I ordered product yesterday and got a notice from my bank today. I am in California and the only place I used my card in Washington was to order from Thrive. I will NEVER order from them again and advise you all to never order from them either unless you want to go through the hassle of canceling a card. I hate thieves.
5 janvier 2023
Avis spontané
Réponse de Thrive Causemetics
Hey Tanya. Thanks for leaving this review. We are so sorry to hear that you had some unauthorized activity on your credit card. We would like to assure you that this charge did not come from us, and we advise you to dispute the charge. We hope that this issue was able to be resolved! Please reach out to us any time if you have questions.
Cheap products
I really wanted to support this company and their mission, however their products are similar to any cheap drugstore product but three times the price. I emailed customer service regarding the quality and never heard back, they didnt allow me to leave a review on their website regarding my purchase either.
17 décembre 2022
Avis spontané
Réponse de Thrive Causemetics
Hi CBG! We're so sorry to hear our products were not up to your standards. We do take your feedback seriously to see how we can continuously improve the quality of our products and your customer satisfaction! You are welcome to email us at any time with your feedback or review at help@thrivecausemetics.com. Please also know that you can always return for a FULL refund within 60-days of your purchase if you are unhappy in any way. Let us know if you have any other feedback, concerns, or questions - we're here to listen!
Would give zero if it would let me
Would give zero if it would let me! Customer shipping and Thrives is just a stupid brand!!!!
I've tried to place orders several times but they've all been cancelled for no apparent reason; if you're not selling your stuff, shut your brand and go to hell.
30 septembre 2022
Avis spontané
Réponse de Thrive Causemetics
Hi Muhammad! We apologize that your orders have not been able to be processed. There could be a number of factors for this reason. Our system picks up on a number of different patterns related to order history and can stop orders from processing. We usually contact you via email if there are any issues with your order. If you would like to know more, please feel free to reach out to us at help@thrivecausemetics.com and we're happy to go over your order details with you!
the products are not well made and company is bogus!
the products are not well made, they are overpriced and the customer service department lacks customer service. both emails and telephone calls are not returned. Do not waste your money on these products
29 septembre 2022
Avis spontané
Réponse de Thrive Causemetics
Hi Kerri. Thank you for this feedback. We are so sorry to hear that this was your experience. We always do our best to reply to each and every phone call and email, but it looks like we missed the mark this time. We hope you were able to return your items for a refund!
Great eye shadow but website stinks
There cosmetics are the absolute best but after purchasing them once on Thrive, I can no longer do that because their website makes it impossible. I've notified them about the problem but to no avail. I have to get them on eBay now. Very frustrating. There eye shadows are the best I've ever used so please Thrive, get your act together and fix your website.
7 septembre 2022
Avis spontané
Réponse de Thrive Causemetics
Hi Sandra. Thank you so much for this helpful feedback. We totally understand how frustrating it may be to not be able to shop on our website. For your safety, we do advice against shopping for our products on eBay, as we cannot guarantee that they're authentic Thrive Causemetics products. We also apologize that you never heard back from your email to us! We hope you'll send us another email sharing some of the issues you've experienced so we can pass it along to our Quality Assurance team. Thanks again for the feedback!
Nice alternative—not my everyday makeup
I spent about $150 for Primer, Concealer, Blendable Blur Cream, and a Triple Threat color stick. At first I was thrilled—like over the moon happy that everything I need was in 4 small compact cases. Well it’s a good thing they are small and portable because you gotta take them with you to refresh!
I hate having to put on makeup in the morning so 2 or 3 times, no thanks. I don’t use it much anymore but I do travel with this make up.
23 septembre 2022
Avis spontané
Réponse de Thrive Causemetics
Thank you for this feedback, Lisa! We are sorry to hear that you didn't experience longevity with your Thrive Causemetics products. We understand how frustrating that can be! In the future, we always accept returns and exchanges within 60 days of purchase, and we have beauty advisors available to provide their guidance on our products.
I really wanted to give these products…
I really wanted to give these products a better rating. I purchased the shadow sticks, eyeliner and mascara and took them on vacation. They were very convenient as they don't take up a lot of room. The product colour is great, shadows are easy to apply and blend, the eyeliner is great and the mascara goes on very well. Eyeliner and mascara were my fav.
I would have continued to by these products however, the shadow stick I purchased came broken off (this was replaced immediately) and I thought this was just a one off but the eyeliner and shadow sticks just continued to break off. The eyeliner is almost impossible to sharpen as well. Sadly, most of the shadow and liner were unable to be used. I would continue to buy the mascara but shipping makes it quite expensive. Fingers crossed that these issues get resolved.
23 août 2022
Avis spontané
Réponse de Thrive Causemetics
Thanks for this feedback, Jacqueline! We are so sorry to hear about your experience with the Infinity Waterproof Eyeshadow Stick and the Infinity Waterproof Eyeliner. That definitely sounds like a frustrating experience. Please reach out to us if this was not resolved! We will definitely provide a solution.
Used to loved but has formula changed?
I have always loved the mascara until now. Has the formula changed?? It used to come off so easily at the end of the day and now it’s a nightmare to get off and irritates my eyes so badly that they swell up every time I use it.
13 juin 2022
Avis spontané
Réponse de Thrive Causemetics
Hi Chris! We are so sorry to hear that your recent experience with the Liquid Lash Extensions Mascara was not like your previous experiences. We totally understand how frustrating that would be! We hope that you were able to reach out to our customer service department for a solution. If not, please reach out to us! Tell them Zoe sent you, and we will provide a solution.
This company never rewards return…
This company never rewards return customers, their products are extremely costly and they never offer any significant discounts. They are greedy and have no interest in rewarding their customers!!!
7 mai 2022
Avis spontané
Réponse de Thrive Causemetics
We are sorry you feel this way, Debbie! We do have a rewards program where you can accumulate points towards money off of your future purchases. We have started offering more percentage off discounts as well. We appreciate this feedback, and hope to continue improving the discounts that we offer.
I have only given 1 star as no stars…
I have only given 1 star as no stars were an option. I ordered a mascara on 31st March accepting it would take 6-11 days to be delivered. I emailed company when I didn’t receive my order in this time only to be told there was a delay of up to 1week. Today I was told it would be delivered. It was but to the completely wrong address and nowhere near where I live!!! Avoid this company
20 avril 2022
Avis spontané
Réponse de Thrive Causemetics
Hi Anne, thank you for this feedback. We are so sorry about the delay you've experienced in receiving your order. We hope that our customer service department was alerted that you never received this order and that a solution was provided. Please reach out if this was not the case!
Still waiting and waiting and waiting…
Still waiting and waiting and waiting for my order to arrive.
13 avril 2022
Avis spontané
Réponse de Thrive Causemetics
Hi Christine, thanks for leaving this review. We are so sorry about the delay you've experienced in receiving your order. We hope you were able to reach out to our customer service department for a solution to this situation!
Has the formula changed ?
Has the formula changed ? I spent $75 on one for me and my daughter as we LOVED it last time we purchased it a couple of years ago. This time there os a huge difference. There is not one single fiber in the tubes. You can barely tel we have on mascara. We are very disappointed!
10 avril 2022
Avis spontané
Réponse de Thrive Causemetics
Hi there! Thank you for this review. Since we launched out Liquid Lash Extensions Mascara, we have not changed the formula. We would like to clarify that our Liquid Lash Extensions Mascara is not a fiber mascara, but a tubing mascara that wraps each lash in a tube that extends the lash. We are always here to help if you aren't 100% satisfied with your products.
Scratched Cornea
I would love to attach the picture I just took of my scratched cornea! Those particles that come off in big pieces when you wash you face can EASILY get in your eye! This is the SECOND time I had this happen. I want my money back.
23 février 2022
Avis spontané
Réponse de Thrive Causemetics
Hi Jina. We are so very sorry that this was your experience. What you've described sounds very uncomfortable, and we sincerely apologize. We hope that you were able to reach out to our customer service department for a solution! We are always here to help in situations like this.
Wanted to love the mascara
Ugh the mascara. Goes on beautifully, but it's all downhill after that. Irritates the eyes, and as the day wears on, it starts disintegrating and leaves a mess under your eyes. And then there's removal time. It comes out in chunks and makes a mess. Also looks like lashes are coming out with it. Disappointing. Went back to my old hypoallergenic standby with three days.
18 février 2022
Avis spontané
Réponse de Thrive Causemetics
Hi there. We are SO sorry to hear that this was your experience with the Liquid Lash Extensions Mascara. We totally understand how frustrating that would be and we never hope that our customers experience this. We hope you were able to reach out to our customer service department for a solution to this situation!
Really nice products and an excellent…
Really nice products and an excellent customer service. Quick response and helpful.
7 février 2022
Avis spontané
Réponse de Thrive Causemetics
Thanks for sharing the love, Miriam! We are so grateful to have you in our Thrive Causemetics Community!
I love the mascara a little expensive…
I love the mascara a little expensive but I love it ...I wish they sold Lip stick..not much products they sell
31 décembre 2021
Avis spontané
Réponse de Thrive Causemetics
Hi Cheryl! Thank you so much for sharing this wonderful feedback! We're so thrilled to hear you've been loving your Liquid Lash Extensions Mascara! Thrive Causemetics is Bigger Than Beauty. For every product you purchase, we donate to help a woman thrive. We believe changing the world starts with a single ingredient, and that’s why we create vegan, 100% cruelty-free formulas containing proven ingredients without the use of parabens, sulfates, or synthetic fragrances. We offer both skincare and makeup on our website as well! We have 3 different lipstick formulas- our Headliner Lipstick, Lip Mate High Shine Reviving Topper, and our Glossy Lip Hydrating Serum! We can't wait to hear which shade has caught your eye!
Would give zero if it would let me
Would give zero if it would let me! Customer shipping and Thrives shipping is a JOKE!!! Ordered on 9-11 and on 9/21 my package shows pre shipping label created that’s it! Emailed over and over and called! Get a different excuse every time you talk to someone! Now they are saying it could be an entire month! I’ll never buy from these fraudsters again!!!!!!!!!
21 septembre 2021
Avis spontané
Réponse de Thrive Causemetics
Hi Jennifer. We are so sorry to hear your package is experiencing delays! It usually takes 1-3 business days for your order to be fulfilled and then with Standard USPS Shipping is typically 3-7 business days to receive the order. Business days do not include weekends but once we have handed your package off to the USPS, if for some reason they are unable to meed this agreement and you do not receive your package, we are always happy to provide a complimentary replacement or a refund. We will always do our best to assist you and we completely understand how frustrating it is to be waiting on something that you're excited about!
Ageism
While the products are okay, the company itself is full of ageism. Their focus is one-size-fits-all, which couldn't be farther from the truth for skin over 40.
My comments calling them out on this on social media are deleted within 24 hours.
2 mai 2021
Avis spontané
Réponse de Thrive Causemetics
Hi Fran. We appreciate you taking the time to share your feedback here with us and we hope you know we take it to heart! While our products are created with all skin types and tones in mind, we understand that beauty is not one-size-fits-all. We value diversity and you will always be able to see various models who range in age on our website along with our social media. Additionally we have a team of dedicated Beauty Advisors who are happy to help provide tips and tricks to ensure you achieve the look you're after! As a company feedback is part of our DNA and if you're ever unhappy with a product we offer both returns and exchanges within 60 days of purchase. If you're interested we would be happy to help and you can even text us 7 days a week from 7AM - 7PM PST at 310-620-1535.
Not long lasting
I spent a lot of money on an eyeliner that does not perform as well as Maybeline Unstoppable!
2 janvier 2021
Avis spontané
Réponse de Thrive Causemetics
Hi Betsy. We are so sorry to hear you aren't loving your Infinity Waterproof Eyeliner. We'd love to provide some helpful tips and tricks if you're interested and since we recently claimed our Trustpilot account we'd be happy to make an accommodation for a return or exchange. Typically we provide both within 60 days of purchase, however if you are interested please let us know by contacting us via text at 310-620-1535. You can mention your review here and we'd be happy to help. It is always our goal to make sure that even if a product doesn't work out, we are able to provide a positive solution. You can also check out the other ways to reach us here: https://thrivecausemetics.com/pages/customer-service
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