Thurlow Nunn Avis 

Awful Luton dealership, unfriendly staff and extremely poor service. Put a fully refundable holding deposit on a used car but the car was not right for us. Took nearly two weeks to get our deposit back despite chasing numerous times. We would still be without our deposit if we hadn’t called them eight times and each time promised a call back. If you do not buy a car from them they do not care about after sales. AVOID this dealership at all costs!!!!!!

Staff at the dealership are very friendly and courteous. Dan Tucker, the salesman, took his time without any pressure in buying the car; he did a very good deal. He kept in touch even after the car was delivered.

Saw the Car I wanted on there website visited the Luton show room was met by one of there representitives & showed me the car I was interested in.Then help me through the paper work to the completion of the puchase of the car.Very helpful

Very happy with the service and advise provided by the knowledgeable staff at Thurlow Nunn with purchase my car.

The salesperson I delt with was good and made the whole experience very easy.

The salesperson was very helpful and knowledgeable about their products and services and discussed in detail the options available to me.

Very honest, very straightforward, very friendly. No issues at all.

An excellent car buying experience carried out with Sales person Lewis. I felt very comfortable with his manner, helping me with various queries about the buying process, and did his utmost to ensure I was totally happy with the agreement I had made to buy the car.
Highly recommended.

Thurlow Nunn Dereham staff were good because Ryan Newton was very polite, informative and knowledgeable regarding the vehicle and its history. The sales process was seamless. Thank you Ryan I am very happy with my vehicle.

Puchased a car from Thurlow Nunn Luton. The salesman Khalid Fattah was very kind and helpful and not pushy throughout. Was able to advise me on the range of used Astras in stock. I got the car I wanted at a good price and the whole experience was great. Thank you Khalid.
This is the second car I have bought from Thurlow Nunn Luton and went back as they were great the first time as well.

Everything right,especially when you are 74 and spending £13000 on a used car (just over 2 years old) Someone inside "Trustpilot" cannot spell MICHAEL and it certainly aint ME!!!It is AE NOT EA,as my stupid sister used to do,and I have not spoken to her for over 30 years !!

“Gemma Smith supported us throughout our search for a new car. She really listened to what we wanted, offering impartial guidance and thoughtful advice without any pressure. We appreciated having the space to make our decision, alongside her timely support when we needed it. We’re very grateful to her and to Thurlow Nunn for such a positive experience.”

Very disappointed that my daughter was left waiting for over 7 hours for her car to be serviced and an MOT.
She lives in Kettering, said that she would have her 5 month old daughter with her, but no thought was given to her situation. Apparently there is no waiting area.
The receptionist was very unsympathetic to her needs.
I also use this dealership for my MG vehicle. I hope it improves before my car is due a service.

I felt I could trust the team I was dealing with.

Communication throughout this situation was extremely poor.

Shortly after purchasing a Peugeot 2008 from this dealership the vehicle developed serious engine issues, including oil pressure warnings and excessive oil consumption. The car had to be taken back to the dealership for investigation and repair and ended up being off the road for over six weeks.

During that time it was very difficult to get updates. Emails often went unanswered and we regularly had to chase for information about what was happening with the vehicle. At times we were simply told there was no clear timescale for when the repair would be completed.

We were given an electric courtesy vehicle which we appreciated, however we do not have access to a home charging point and the long repair period meant we incurred several hundred pounds in charging costs.

To their credit, the dealership eventually completed the repair, provided a one-year warranty and a goodwill contribution towards the charging costs. However the lack of communication throughout the process made the situation far more stressful than it needed to be.

I would like to shout out Thurlow Nunn Beccles, Ross Dent was incredible, knowledgeable and no hard sell just purely kind and generous with his time.
He ensured we had full explanation of any vehicles we liked and assured us that if we wanted something specific he would always arrange for us to get it brought over to the Beccles show room. He explained everything with patience and in a way we understood. Thank you what an asset you are Ross.
Regards Lesley R

From start to finish I was treated like a valued customer.

New car recalled with a faulty tyre pressure message. Thurlow Nunn Luton offered to book it in but said if the first fix didn’t work it might mean several hours at the dealership. I asked for a loan car. They wanted £20 for insurance for a problem that had nothing to do with me. Having happily taken £22k off me they refused and the customer service was awful. Wish I’d never bought the car if I knew how I’d be treated all for £20. I have contacted the dealership and outright refused to pay the £20. As I said terrible customer service. Would prefer you contact them than have another argument with them. Below reply is a platitude not a solution.

Fantastic service and a real sense of a family run company. Twice I’ve used this company over the past few months and on both occasions I have been pleasantly surprised how good the service was. Real understanding and great communication which is rare these days. Wouldn’t hesitate in using again.

Great experience at Thurlow Nunn Milton Keynes. Nick was extremely helpful from the moment we spoke on the phone to viewing the car and delivering it! A fantastic experience and i will definitely be back for my next car!