We received an email the week before travel from Heathrow T5 that Tidy airport parking had taken over our booking, phoned the number provided to make sure it was genuine, all seemed good. Arrived a... Voir plus
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Lisez les avis des autres
First time using Tidy Airport Parking. They were amazing and a great price. Khalid took us to the airport and picked us up always with a smile. No waiting around when we arrived, transported immedia... Voir plus
Do not use this company under any circumstances. They turned up 40 minutes late to collect our car despite us calling them 30 minutes in advance. We then sent five emails and made a formal complain... Voir plus
Brilliant service! Drop off was efficient and collection was even better. They knew when my flight had landed and the driver Khalid called me multiple times to make sure I knew where to meet him. Fr... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Meet and Greet Services: At Tidy Airport Parking, we offer off-airport meet and greet services at various airports. Skip the hassle of airport parking and let us handle your vehicle with care. Why Choose Us: Reliable and efficient services Experienced and friendly staff Competitive pricing Peace of mind for your travels How It Works: Our professional team will meet you at the designated drop-off zone, where you can hand over your car keys and set off on your journey worry-free. Rest assured that your vehicle will be in safe hands until your return.
Coordonnées de contact
3,5
Moyen
700 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great trip with driver
19 janvier 2026
Avis spontané
Réponse de Tidyairportparking
“Thank you for your lovely feedback. We’re delighted to hear you received great service. We appreciate you choosing us.”
ITS A SCAM
ITS A SCAM! Do not leave your car here. It wont be safe. When I got there it was an open lot with no one there everytime I phoned to see where the shuttle was to pick me up he kept saying 2 minutes but it took about 45mins. Anyone could walk in there and steal your car. They "lost" my key and refuse to pay anything toward it. To top it all off I got back to my car and the battery was completely dead. So when i read other reviews it looks like people have said similar things as if someone was sleeping in their cars. AVOID
11 janvier 2026
Avis spontané
Réponse de Tidyairportparking
We do not accept the claims made in this review.
Our site is managed, vehicles are stored securely, and we categorically reject any suggestion of unauthorised vehicle use.
Key handling and the reported battery issue were reviewed in line with our procedures, and no fault or negligence was identified.
While shuttle delays can occur at busy times, we regret the inconvenience caused.
We stand by the service provided.
Réponse de Tidyairportparking
“Thank you for your lovely feedback. We’re delighted to hear you received great service. We appreciate you choosing us.”
Great experience
Great experience, driver really nice. Took care of everything related to pickup and drop of. Awesome service
17 janvier 2026
Avis spontané
Réponse de Tidyairportparking
“Thank you for your lovely feedback. We’re delighted to hear you received great service. We appreciate you choosing us.” and look forward for your next booking
Réponse de Tidyairportparking
“Thank you for your feedback. We’re delighted to hear you received great service. We appreciate you choosing us.”
Good experience
Quick drop off and collection. Good value. Good experience will definitely use again
14 janvier 2026
Avis spontané
Réponse de Tidyairportparking
“Thank you for your great feedback. We’re glad you found us easy to reach and appreciated the quick airport pickup. We’re happy to have served you.”
Réponse de Tidyairportparking
“Thank you for your kind words. We’re delighted you enjoyed the service and found our team friendly. We really appreciate the recommendation.”
The shuttle service is not what you might think
I booked Tidyairportparking to park our vehicle for a week. On our return we waited 50minutes to be picked up. On our arrival before our holiday, we were asked to pay a fee for the 'shuttle' after already paying for the parking. This was meant to cover the Heathrow drop off charge. We were charged £6 for the drop off and £7 for the return inline with the new year price increase. Multiple people were dropped off at Heathrow which made me question if each of us have paid £6 to cover the single £6 fee, how much are they making off this method. It was not stated in the process but they claimed its in their terms and conditions.
When we got back into the car the radio was changed to BritAsia Radio. I wondered how long someone was in the car to need to adjust the radio to their licking.
4 janvier 2026
Avis spontané
Réponse de Tidyairportparking
“Thank you for taking the time to share your experience. We’re sorry for the long wait on your return and for the frustration caused by the shuttle charges and the condition of your vehicle. We understand how important clarity and care are, and your feedback has been passed to our team to review our processes and communication. We appreciate you bringing this to our attention so we can continue improving our service.”
All great
All great, very friendly and polite staff. A bit of a wait at the airport before we were picked up though.
10 janvier 2026
Avis spontané
Réponse de Tidyairportparking
“Thank you for your kind feedback. We’re glad to hear our team made a great impression, and we appreciate your patience with the pickup wait. Your comments help us keep improving.”
Great service
Easy to find, polite drivers. Quick drop off and pick up. Thank you
10 janvier 2026
Avis spontané
Réponse de Tidyairportparking
Thank you for your great feedback. We’re glad you found us easy to reach and appreciated the quick airport pickup. We’re happy to have served you.”
Réponse de Tidyairportparking
Thank you for your great feedback. We’re glad you found us easy to reach and appreciated the quick airport pickup. We’re happy to have served you.”
Very professional and amazing price
Very professional and amazing price
Thank you so much.
10 janvier 2026
Avis spontané
Réponse de Tidyairportparking
Thank you for your kind words. We’re delighted you enjoyed the service . We really appreciate the recommendation.”
Smooth experience,very efficient and…
Smooth experience,very efficient and nice people!
10 janvier 2026
Avis spontané
Réponse de Tidyairportparking
Thank you for your kind words. We’re delighted you enjoyed the service and found our team friendly. We really appreciate the recommendation.”
Réponse de Tidyairportparking
“Thank you for your great feedback. We’re delighted you found the service prompt and reliable. We appreciate you choosing us.”
On the day we returned and landed
On the day we returned and landed, the company informed us that they had suffered a break-in and that all the car keys from that day had been stolen. We completely understand how distressing this must be for a small business.
However, the way this situation was handled was extremely disappointing. No assistance was provided to help us get home or to arrange a replacement key. As a result, we were left stranded and had to pay £150 for an Uber home out of our own pocket.
We were then promised that a locksmith would be arranged to create a new key and that the car would be returned to our home. We waited for days with no updates, only to call midway through the week and be told that this was no longer happening.
The complete lack of communication, support, and accountability was unacceptable. While the break-in itself was unfortunate, the customer service that followed was appalling.
9 janvier 2026
Avis spontané
Réponse de Tidyairportparking
We’re very sorry for the distress caused by the break-in and understand how frustrating this situation must have been.
The theft of car keys was completely unexpected, and we regret that our communication and support did not meet your expectations.
We acknowledge that assistance with transport and key replacement could have been handled more promptly, and your feedback has been shared with our team to improve procedures.
While the break-in was beyond our control, we sincerely apologise for the inconvenience and poor experience you encountered
Experience with tidy airport parking
I noticed that my car was moved to several different locations while using this company.
On arrival, I waited approximately 30 minutes to be picked up.
The parking was originally booked by me for my daughter so we could use her car. However, this changed on the day of travel. We informed the company of the update, but it appears their system was not properly updated.
When it came time to collect ling the car, it had been parked extremely close to the next vehicle. Despite requesting that either my car or the adjacent vehicle be moved so I could access it properly, my requests were ignored. As a result, I was forced to climb in through the front passenger seat to reach the driver’s seat and move the car myself.
6 janvier 2026
Avis spontané
Réponse de Tidyairportparking
“Thank you for sharing your experience. We’re sorry to hear about the wait time, the booking update not being reflected, and the difficulty accessing your vehicle on return. This isn’t the level of service we aim to provide, and your feedback has been passed to our team to review our procedures. We appreciate you bringing this to our attention so we can continue improving.”
Réponse de Tidyairportparking
“Thank you for your great feedback. We’re delighted you found the service prompt and reliable. We appreciate you choosing us.”
Excellent service i really enjoyed the…
Excellent service i really enjoyed the tidy service and all the staff members are very good and polite
Thank you to all the tiddy🏅
6 janvier 2026
Avis spontané
Réponse de Tidyairportparking
“Thank you for your great feedback. We’re delighted you found the service prompt and reliable. We appreciate you choosing us.”
Do not use both drop off and pick up…
Do not use both drop off and pick up were dire - waited 90 mins for our car to be returned to us and each time we called we got fobbed off. Driver eventually called us tonsay he had only just come on shift!
6 janvier 2026
Avis spontané
Réponse de Tidyairportparking
We’re very sorry for the delay and frustration you experienced when collecting your car.
This is not the standard of service we aim to provide.
Please email our support team at support@tidyairportparking.com
so we can investigate your case and resolve it
Avoid at all costs!
Avoid at all costs!
We had a very poor experience at Heathrow Terminal 2. Despite calling ahead and arriving as instructed, we waited 50 minutes for our car to be collected. We were repeatedly told the driver was “5–15 minutes away,” only to be ignored at times. Eventually the driver messaged to say he was stuck in traffic and that his manager had forgotten to tell him about our booking.
This caused significant stress at the start of our holiday and is not what you expect from an airport meet & greet service. It was also not clearly communicated at booking that you must pay an additional £7.50 car park fee on both arrival and return.
I have since complained to the company to be told the delay was due to traffic and despite them saying the customer service manager would contact me back I haven't heard anything.
Based on our experience, I would not recommend using this company.
15 novembre 2025
Avis spontané
Réponse de Tidyairportparking
We’re very sorry for the delays and frustration you experienced at Heathrow Terminal 2.
This is not the standard of service we aim to provide, and we apologise for the lack of communication regarding the driver.
Please note that the £7.50 charges are APCOA car park fees applied by Heathrow, not our parking fees, and this is clearly stated on our website at the time of booking.
Please email our support team at support@tidyairportparking.com
so we can review your booking and assist further.
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