Tilaa Avis 140

Reliable service and quick support, we have chosen Tilaa as provider for our customers and for our servers. We are Tilaa customers from more than 5 years and we increase the number of servers that we manage directly or on behalf of our customers every year.

I have had a VPS with Tilaa since April 2012. The services are quite OK, everything always works. If sometimes there is a small issue or a question, the helpdesk reponds quickly, patiently and with expertise.

The choice of OSes, Appliances and Control Panels is wide. Small minus: Tilaa currently offers FreeBSD versions 11.3 and 12.1, both outdated. But you can of course upgrade yourself. It doesn't concern me, because meanwhile I switched from FreeBSD to Ubuntu 20.04 LTS.

Alpine Linux is a flavour they don't offer yet, although I like it. You also cannot install ISO files of your own choice.

So all in all, I give the full 5 stars.

Tried out OpenBSD as a VPS, something not that common. Over the years it all turned into a little collection of BSD's. Great support and rock solid services.

Simple no nonsense VPS provider, been using them for years to host test projects, never had any serious issues, never needed support

Pros: Had no problems during last ~7 years of using Tilaa services. Great service!

Cons: I think the prices are a bit high :) With the latest price update the price for the smallest VM increased from 7.5 to 9.95 EUR.

Recommendation! Stable provider with decent support and respect for your data.

It just works. Very reliable, very fast, very user friendly.

Hosting our SaaS application at Tilaa for 6 years now. Very reliable and stable environment. Highly recommended.

Zeer tevreden, top prijs/kwaliteit!

Woah lads buckle up as you're up for an insane ride!

Sadly not the ride you are expecting. More so "pay a premium for 12-year-old processors".

My journey with Tilla started on the catching Instagram ad "get 50€ trial - BET YOU WILL LOVE IT". Sadly they lost bet.

I sign up for a trial and the first thing I notice. 50€ for 4GBs of RAM and 2 vCPU which mind you, I was only allowed to use 70% of, with basic SSD storage. Hello captain I think we missed the ship...

Can someone tell me would pay 50€ per month for 12-year-old hardware, which is outdated and doesn't even come with so few resources? 4GBs of RAM? Dude seriously.

The shenanigans don't end here my friends. All over the website, they claim "unlimited bandwidth" with the Fair Use policy. I took a look at FUP and instead of concrete limitations in a nutshell what they claim is "you must not use more than average user". Okay, so that means nothing? Most machines idle bandwidth most of the time anyway.

So I go sure let's use the trial. And bam after 2 days my instance got locked. Yikes, I guess 20TBs of traffic was too much for them to handle. Without any contact (apart from a call from an UNKNOWN number) I was left in the dark. I contact support and they claim they tried contacting me... Was that you? Unknown number? Surely you could email me...

And I say, sure please let me know what I need to do to comply with FUP. Well, sike. They said "Nah mate we don't want your business" we terminating your trial.

Basically in a nutshell. You will be paying a premium (more than DigitalOcean, Linode & Vultr COMBINED) for hardware that fails basic care as it's 12 years old and exhausted.

If you're a real business looking for a host that cares and which will overdeliver in terms of price, support friendliness and hardware performance, I suggest using a different provider.

Hopefully, this stays for everyone to see. Looking at you PR department :) - I can provide email history and invoice history.

EDIT: I am honoured that I received a reply.

Let me elaborate all intentional misinformation shared;

You don’t use Xeon Golds. Your FAQ says Westmere and YABS.sh showed E3-12XX which is indeed a Westmere lineup. Also, please why exactly is your company incapable of using a hypervisor that would report the correct CPU. Unless you manually change it the passthrough should work fine.

FUP clearly states nothing useful. No numbers no anything. No definition of what you consider abusive either. Again most machines idle traffic, so aligning by average usage of other clients is bad.

You didn’t attempt to contact me. I won’t answer calls from “No caller ID”. Also your help desk ticket email replies didn’t bounce which clearly shows that you didn’t attempt to contact me from tilaa official emails as ticket emails aren’t bouncing.

Okay, I will admit that you charge prorated values which made the product appear more expensive than it actually is per month.

Disks are slow. NVMe that modern providers use provide over 2.5Gbs in RAID1. You are trying to get away with SSD even if industry is moving on NVMe fully. Sadly for you RAID10 still isn’t enough to provide fast IO. However it doesn’t matter as your would probably chonk your FUP if we used so much IO anyway.

I thank for your reply and I understand that you do not want heavy users on your platform as your hardware and edgy and rude support cannot comprehend it.

I can proof of my evidences, like Invoice and e-mail conversation with Your support! But Yo have paid plan with trustpilots, and force them to remove negative reviews & Trustpilot ignoring it just send all reququsts to some сlaim team which doing nothing.Tilaa - is the company who is obligate people to pay money after their prepaid hosting plan finished!

Robuuste gecertificeerde VPS cloud provider met snelle reactie tijd en technische know-how. Aanrader!

Easy adding big disk and perfect documentation to help setting it up

Like all the previous times, everything worked, immediately.

great and fast service. been a client for many years now.

Thanks to Rick van Helvert for his help !

Tilaa powered down my server because they didn't like that 1st credit card I've paid with failed and I used another card. They thought it was enough reason to power down the server disturbing my work (and then start responding with rate of ~2 emails per day). They restored the service only the other day. So I don't know how you can rely on a VPS provider with that attitude.

Wij werken met WeReserve al jaren naar tevredenheid samen met Tilaa. Onze SaaS draait op meerdere van hun VPS'en. Het contact met support ervaren wij als prettig en issues worden snel opgelost. Ook het uitbreiden van het aantal VPS'en is eenvoudig en snel te doen.

We bevelen Tilaa van harte aan.

VPS was snel geconfigureerd, aangevraagd, geïnstalleerd en voor gebruik beschikbaar. Aangezien ik al een VPS huur bij Tilaa was het voor mij een bekende procedure maar ook bij de eerste VPS was er geen enkel probleem.
Ziet er allemaal heel goed uit.

Totally seamless process with follow-up mails to ensure everything was setup properly. I appreciated the detailed information on infrastructure setup and datacenter topology. And I needed a 100% EU GDPR rules compliant solution.