Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... Voir plus
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Lisez les avis des autres
Amazing service. My email enquiries were responded to promptly and efficiently. Absolutely love the products we chose. They are all high quality and reasonably priced.
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Voir plus
L'entreprise a répondu
Good customer service. They were proactive to offer us the delivery when they have not received the products from the suppliers on the day we came to pick up. The delivery service was good. Thank you... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Coordonnées de contact
4-10 Fisher St, 2128, Silverwater, Australie
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good product knowledge&service
Good product knowledge&service, very friendly discussion.
The end result, using a very experience tiler was excellent.
it saved me a bathroom!!!!
6 novembre 2025
Réponse de Tilemall Pty Ltd
Hi John,
Thank you so much for your lovely review! 😊
We’re really glad to hear everything went well and that you’re happy with the end result — and that the bathroom was saved! 🛁✨
If you ever need help with another project, we’re always here.
Kind regards,
Brook
Impressive showroom and incredibly…
Impressive showroom and incredibly efficient service. Tiles are ready in a couple of hours....what more could you want?
17 novembre 2025
Réponse de Tilemall Pty Ltd
Hi Charmian,
Thank you so much for your lovely feedback! 🧡
We’re really glad you were happy with the showroom and how quickly everything was ready.
We appreciate your support and hope to see you again for your next project!
Kind regards,
Brook
TILES NOT TRUE TO COLOUR
TILES NOT TRUE TO COLOUR! Colour does NOT match advertised tile. VERY DISAPPOINTING PRODUCT.
17 novembre 2025
Réponse de Tilemall Pty Ltd
Hi Vivienne,
Thank you for your feedback and we’re very sorry to hear you’re disappointed.
We’ve checked your order and the photos you provided, and can confirm that the tiles you received are the blue colour ordered. We do understand that colours can look different in person compared with how they appear online, and we’re sorry that the tiles haven’t matched what you were expecting.
We’re happy to help arrange a return and refund for you. Please contact us directly with your order number so we can assist you further.
Kind regards
Brook
Quality Product!
The tiles look really nice but we are still waiting for our tiler to lay them!
Unfortunately one tile was delivered broken due to a rough delivery driver!
The tiles were exactly the same as the sample we initially ordered .
7 octobre 2025
Réponse de Tilemall Pty Ltd
Hi Kaylene,
Thank you so much for your review! 😊
We’re really glad to hear the tiles look the same as your sample and that you’re happy with them.
Kind regards
Brook
We love our tiles and we’re very happy with Tilemall…
We were sent the tile samples requested in good time and we love the tile we chose. Everything weren’t very smoothly with our delivery of the tiles also.
7 octobre 2025
Réponse de Tilemall Pty Ltd
Hi Sally ,
Thank you so much for your kind review! 😊
We’re really glad the samples arrived quickly and that you found a tile you love. It’s great to hear the delivery went smoothly as well.
If you need anything else for your project, we’re always here to help! 🙌
Best
Brook
Easy ordering and pick up process
Easy ordering and pick up process. Quality products
12 novembre 2025
Réponse de Tilemall Pty Ltd
Dear customer,
Thank you so much for your feedback! 😊
We’re really happy to hear the ordering and pickup process was easy, and that you’re pleased with the product quality.
We appreciate your support.
Kind regards
Brook
Staff interaction was very friendly and…
Staff interaction was very friendly and professional.
Prices were very competitive
12 novembre 2025
Réponse de Tilemall Pty Ltd
Hi Francis,
Thank you so much for your review! 😊
We’re really glad to hear you found our team friendly and professional, and that our prices were competitive.
We really appreciate your support and hope to help you again on your next project! 💛
Kind regards
Brook
Order on line and quick email in few…
Order on line and quick email in few days later. Pick up is great service . Nice people
11 novembre 2025
Réponse de Tilemall Pty Ltd
Hi Natalie,
Thank you so much for your lovely review! 😊
We’re really glad the online order and pickup process was smooth for you, and it’s great to hear you were happy with the service. Hope to see you again on your next project!
Regards
Brook
Réponse de Tilemall Pty Ltd
Dear customer,
Thank you! 😊 We’re so glad to hear your buying experience was smooth and easy. Appreciate your support and hope to see you again for your next project!
Best
Brook
Réponse de Tilemall Pty Ltd
Hi Lyn,
Thank you so much for your kind words! 😊 We’re really glad you’re happy with the tile quality and our service. We appreciate your support and hope to help with your next project soon!
Warm regards
Brook
Great service
Great service — very friendly and the work was done really well.
I’m very pleased
7 novembre 2025
Réponse de Tilemall Pty Ltd
Dear customer,
Thank you so much! 😊 We’re really glad to hear you’re happy with the service and the results. It means a lot to us! If you ever need anything else, we’ll be happy to help again
Best
Brook
Service was great they go outside they…
Service was great they go outside they way to help doesn't matter how big the order is
Surly I highly recommend them to anyone
23 octobre 2025
Réponse de Tilemall Pty Ltd
Dear customer,
Thank you so much for your lovely feedback! We’re really happy to hear you felt looked after. We truly appreciate the recommendation 🙏 If you need anything else, just let us know.
Kind regards
Brook
Exceptional Service
We live in a small SA regional community. Our experience of Tilemall was exceptional. Online shopping product displays and the purchase process were a breeze. Samples available also were a bonus, given it was impossible for us to see the actual product, in store. Our tiles were as we expected, well packed and arrived in a timely manner, despite the distance it travelled for delivery to our home.
29 octobre 2025
Réponse de Tilemall Pty Ltd
Hi Deborah,
Thank you so much for sharing this 🤍
We know it’s not always easy when you can’t see the tiles in person — so we’re very happy the online photos and samples helped you decide. Great to hear everything arrived safely and on time despite the distance 👏
If you ever need more tiles or advice on matching products, just reach out.
Kind regards
Brook
It was easy your photos where clear aI…
It was easy your photos where clear aI cannot wait to see your sample
5 novembre 2025
Réponse de Tilemall Pty Ltd
Hi Melinda，
Thank you! We’re so happy the photos were clear for you. We’ll get the sample out to you as soon as it arrives.
Warm regards
Brook
Quality customer service
I spoke with Paul at trademall on the phone seeing a particular product for pickup. The item wasn't available as I thought it would be when I went to the store. This was because I didn't order online early enough. Paul went out of his way to support me and help me get the item as soon as possible. Great customer service.
2 novembre 2025
Avis spontané
Réponse de Tilemall Pty Ltd
Dear customer,
Thank you for taking the time to leave this review 🙌
We’re really glad Paul was able to help and get things sorted for you.
If you need anything else or another pickup, just let us know!
Kind regards
Brook
Great all round...
Great service. So accomodating and fast service and great products nd prices
5 novembre 2025
Réponse de Tilemall Pty Ltd
Dear customer,
Thank you so much for your lovely feedback! 🥰 We’re really happy to hear you were pleased with the service and products. If you need anything else or have another project coming up, just let us know!
Best
Brook
A difficult decision made easier
The guys at TileMall were really helpful and patient. I got what I was after at a good price and can happily recommend them to others. Seamless experience.
1 novembre 2025
Réponse de Tilemall Pty Ltd
Hi Olga,
Thank you so much for the lovely review! We’re glad our team could help and that you found what you needed at a good price. Really appreciate the recommendation.
Best regards
Brook
I'd use them again
Good product range available. Easy ordering. Dispatch and delivery were a not fast but OK.
25 septembre 2025
Réponse de Tilemall Pty Ltd
Hi David,
Thank you for your honest feedback! We’re happy to hear you found our range and ordering process easy. We understand delivery speed is important and will keep working with our couriers to make it faster next time. Really appreciate your support and hope to serve you again soon!
Best regards
Brook
Amazing colour and quality
Good delivery, no breaks and the most beautiful coloured and quality tiles ever. Look fantastic. Thank you
25 septembre 2025
Réponse de Tilemall Pty Ltd
Hi Karen,
Thank you so much for the lovely review! We’re thrilled your tiles arrived safely with no breaks and that you love the colour and quality. They’ll look amazing in your space. If you have photos, we’d love to see them—and if you need anything else, we’re here to help!
Kind regards
Brook
Réponse de Tilemall Pty Ltd
Dear customer,
Thank you so much for your kind words! We really appreciate your feedback and are so glad to hear you were happy with our communication and service. It was a pleasure helping you — hope to assist again on your next project!
Best regards
Brook
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