Tomsgutterservices Avis 

76
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent job, completed quickly and efficiently. Operatives were cheerful and helpful. I have now used the service both at home and at work and would use it in future. Thoroughly recommend!

Noté 5 sur 5 étoiles

Mos turned up promptly and got to the leaking gutter straight away, it wasn’t straightforward as it was a mixed gutter half round and square. However a proper conversion was made in no time at all.... Voir plus

Noté 5 sur 5 étoiles

I made an initial enquiry and received a very reasonable quote soon after. Went ahead and Tom’s team arranged the scaffolding too which arrived on time, per the schedule. Did a great job, staff very p... Voir plus

Noté 5 sur 5 étoiles

Wes did a great job, really helpful & friendly, efficient & minimum fuss replacing a partially fallen & broken cast iron gutter with UPVC for what I'd consider a very reasonable quote. Worth also... Voir plus

4,7

Excellent

TrustScore 4.5 sur 5

76 avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,7

Tous les avis

(76)

70 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Avoid

Extremely disappointed in poor quality work at my daughter's house. Tradesman demanded payment despite clear photographic evidence of guttering not correctly joined. He would not return to fix the problem unless I paid more. Poor communication and attitude when problems should have been addressed. Would never use this firm again and wish to warn others.

16 décembre 2025
Avis spontané
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Réponse de Tomsgutterservices

Hi Gayle, We’re sorry to hear about your disappointment. However, we would like to clarify a few important points for accuracy.

We have no booking under this name, nor under the surname Taylor, and we have been unable to identify this job in our records. We always encourage customers to contact us directly so any concerns can be resolved promptly.

For clarity, our policy is that any loose or disconnected guttering is reconnected as part of our standard work. If an issue requires additional materials, such as extending guttering, fitting a new joint, or replacing damaged sections, this is considered a repair and would involve an additional cost. This is clearly explained at the start of every enquiry before work begins.

We take communication and workmanship seriously and are always happy to rectify issues within the scope agreed. If you believe this review relates to our company, we welcome you to contact us directly so we can properly investigate and resolve the matter.

Noté 3 sur 5 étoiles

Worth a second chance…

I had my house done and recommended a neighbor. Both occasions they mis-quoted and didn’t bring enough gutters to complete the job then tried to charge me double to complete the job. Worst, they actually fired their sub-contractors after they started work on my house, long story but led to me calling my bank that told me to call the police! They never came to double check the quality of work on my house as promised. I don’t trust this company and they sub-contract everything out to incompetent workers.

Amended: August 2026

After my review they got in touch to check my gutters to make sure everything was ok. The gutters were fine I was told. Only until this week (about 6 month later) I noticed a gutter was leaking. I emailed Tom’s Gutters and the same day they came to rectify. To be honest the mispayment wasn’t their fault and I didn’t have to make up any loss they had made but communication does need to improve. They have tried to make amends and my friends house had a good deal and appears to be no issues with them.
Worth a second chance, perhaps.

20 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Turned up on time

Turned up on time, cleaned the gutters and replaced a bracket, did a small repair to the gutter very pleased reasonable price would definitely keep his number and have him back in the future thanks Tom 😀

15 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service! This company is friendly, punctual and reliable, with work completed to a high standard and for a decent price. I had numerous problems with the guttering and it's great that they're finally all fixed. I highly recommend. 👍

17 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Professional, friendly & trustworthy.

We regularly have work done by Tom’s (most recently yesterday 14/11/25). All the staff are super friendly and professional. Their work is always completed as agreed and importantly they are efficient - no time is wasted in completing the job. Nowadays it’s hard to find a company that you can trust and would recommend to others so thank you!

14 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Really disappointed with the job that…

Really disappointed with the job that was done, no after service offered, 2 parts of the gutter was replaced 15 min job at the most to charge £80, Then to be finished with a leaking part that wasn’t there before the job was done, nearly 80 years of age and feel I have been charged for a botched job, I intend to take advice from trading standards,

27 octobre 2025
Avis spontané
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Réponse de Tomsgutterservices

We’re sorry to hear you feel disappointed with the service. We always aim to carry out repairs to a high standard and provide good value for money. In this case, our work was limited to replacing two gutter joints, which have been fitted correctly and are functioning as intended.

The area you mentioned as leaking was not part of the work we carried out, and we did not alter or interfere with that section of guttering. As such, we can only take responsibility for the parts we replaced.

We appreciate your feedback and are happy to inspect our work if there are any concerns with the joints we fitted.

Noté 5 sur 5 étoiles

Polite, friendly and professional

Polite, friendly and professional service
Replied quickly to my request for a quotation and advised me the day before as to what time they would be attending
They arrived well within the time frame given and did a very good job
This is the second time I have used Tom’s and would have no hesitation recommending them to friends and neighbours
Mrs J Finn

25 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Vents fell out within an hour of…

Vents fell out within an hour of fitting and they did not comeback to refit

19 septembre 2025
Avis spontané
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Réponse de Tomsgutterservices

We’re sorry to hear about your experience. However, we’ve checked our records and don’t have any booking or completed work under this name. We’d really appreciate it if you could contact us directly with your job details so we can look into this properly and assist you further.

Noté 1 sur 5 étoiles

Avoid

They did a job for me, quoted for doing more, which i agreed to. Failed to turn up twice and don't answer the phone when i ring them or respond to text messages, even though they have read them. The review is for the correct company as the phone number matches the ones I received messages from.

20 mars 2025
Avis spontané
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Réponse de Tomsgutterservices

We’re sorry to read your review, but we believe there may be some confusion. We never fail to attend an appointment without prior notice, and we always respond to messages, calls, emails, and WhatsApps. We also can’t find any record of a booking or quotation under this name.

Could you please confirm that this review was meant for our company and get in touch directly so we can look into this for you? We’d be happy to help if the job relates to us.

Noté 1 sur 5 étoiles

Be helpful, that's all we ask and pay for.

I rang for a quote and the guy asked me to do some photos etc... I can't do that as it's a 3 storey property. He said he couldn't diagnose the problem with photos from ground level, again I said I can't do pics from above, He just put the phone down on me.. I rang again and spoke with someone else who was a little more sympathetic but still didn't help. I didn't appreciate the chat we had so I went to a different company who was £15 more but no problems at all with the new company, he came out the very next day and unclogged everything for me. BI now have working gutters and no water pouring over my back door. Win win.

I used cosy homes in the end.

Avoid this company. I used cosy homes in the end.

1 février 2025
Avis spontané
Logo de Tomsgutterservices

Réponse de Tomsgutterservices

Thank you for your feedback. We’re sorry to hear you were unhappy with your experience.

As explained during our call, we asked for photos of the guttering several times — something you initially said you could do but later declined. We ask all customers for photos where possible because it allows us to identify the gutter profile and manufacturer, provide an accurate quote, and schedule a visit efficiently.

Unfortunately, the conversation became aggressive, and we were unable to continue the call under those circumstances. We always aim to treat all customers with respect and appreciate the same in return.

Noté 5 sur 5 étoiles

Good job done

This company removed an incredible amount of moss and gunge out of my gutters and also persevered to repair a stubborn, drip-drip leak on a corner joint which was driving me barmy.
Friendly guys too.

14 janvier 2025
Avis spontané

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