Having been put through to retentions due to recent price increases, I spoke to Phil who was absolutely first class. Putting our minds at rest regarding cancelation and same day reconnection, keeping... Voir plus
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Lisez les avis des autres
I signed up with toob 9 months ago. The installation went smoothly, customer service was helpful, and I haven't had any issues whatsoever. The speeds are actually around 900 both down and up via ether... Voir plus
L'entreprise a répondu
Our contract was due. The offer as a rolling customer is more expensive than a new client. The matter was concluded to our satisfaction. Whilst this policy appears an industry standard, it feels mig... Voir plus
L'entreprise a répondu
Great service, great router and fantastic customer service agents too. Sadly I don’t recall who I spoke to months ago to get booked in when my other provider was set to end but they were brilliant and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de toob
Écrit par l'entreprise
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Coordonnées de contact
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, Royaume-Uni
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4,5
Excellent
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Toob in Camberley didn't build to my…
Toob in Camberley didn't build to my block of flats, they built up to my neighbour just a few yards and they have not provided a reason, I've discussed with their help line over the years, but they are helpless. My MP has been actioned
16 octobre 2026
Avis spontané
Réponse de toob
Thank you for your review, Mr Lima.
If we haven't connected your building to our network, it's because we haven't been able to obtain the necessary wayleave permission from the freeholder or landlord of the entire building. Without this permission, we're unable to install our equipment or provide service to individual properties.
We understand this is disappointing, particularly when our network is available nearby, but obtaining the required permission is a necessary step before we can connect any flats within the building.
Lola
Such a helpful company Excellent
Such a helpful company , from setting up to answering questions,
Exceptional customer service . A fantastic company .
20 octobre 2026
Réponse de toob
Thanks so much for the amazing 5-star review, Catrina! We're thrilled to hear the setup process was smooth and that our team could help with your questions along the way. We really appreciate your kind words about our customer service and your support of toob.
Rana
Réponse de toob
Thanks for the fantastic 5-star review, Walait! We're delighted to hear you've had no issues with toob.
Rana
Excellent All Round
Excellent communication, helpful, friendly and professional engineer, fast and reliable broadband. Highly recommended
16 octobre 2026
Réponse de toob
Thanks for the excellent 5-star review! We're delighted to hear you're enjoying our fast and reliable broadband, and that our engineer provided such friendly and professional service. As you'd highly recommend toob, don't forget you can refer friends and family at toob.co.uk/refer.
Rana
Masterclass in how to lose a customer.
If you read one review about Toob, make it this one.
What an absolute joke of a company. Toob apparently think the best way to win customers is to send people knocking on doors, making promises about fibre broadband speeds that, in my experience, they can’t deliver. Clearly, the sales pitch is far more impressive than the actual service.
I use the internet more than anyone else in my household, and I’ve had the misfortune of dealing with some truly dreadful broadband providers over the years. I genuinely thought I’d experienced the worst the industry had to offer. Then along came Toob, somehow managing to lower the bar even further. Quite an achievement, really.
The sheer irony of a company selling itself on fast fibre broadband while leaving customers disappointed is almost impressive. Almost. If your entire selling point is speed and value, you’d think actually delivering on those promises would be the bare minimum. Apparently, that’s asking too much.
Here’s some free advice: if someone from Toob knocks on your door promising unbelievable speeds at an unbelievably cheap price, shut the door and save yourself the headache. A slick sales pitch means absolutely nothing if the service behind it fails to live up to expectations.
I’d rather pay more for a provider that delivers what it promises than save a few quid with a company that leaves me questioning where it all went wrong.
20 octobre 2026
Avis spontané
Réponse de toob
We're sorry to hear that your experience hasn't matched the expectations you had when joining toob, Ben.
Our brand ambassadors aim to provide clear and accurate information about our service, and it's disappointing to hear you feel we haven't delivered on the promises made.
We'd like to look into the issues you've raised, particularly around the performance and service you've experienced. However, we haven't been able to identify your account, so we've reached out through Trustpilot for some additional details.
Once we receive those, we'll be happy to investigate further and review what's happened.
Lola
Very good internet speed.
20 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review! We're delighted to hear you're enjoying the excellent speeds with toob.
Rana
Plug and play (clichéd, but true)
I called toob and spoke to friendly and helpful staff who sorted out my change of ISP. The router arrived on time, as expected. They also included an ethernet cable. The connection stabilised about half-an-hour after connecting the router to the fibre on change over day. I have had no problems.
13 octobre 2026
Réponse de toob
It's brilliant to hear your switch to toob was so straightforward, Percy. We're pleased everything arrived as expected and that you've enjoyed a smooth, reliable connection since getting started.
Rana
Réponse de toob
Hi Harry, thank you for the fantastic 5-star review! We're delighted to hear Kerrie was a superstar and made the whole experience nice and easy while providing such caring, excellent service.
Rana
My WiFi signal was very weak after…
My WiFi signal was very weak after reading up on how to improve it I decided to contact toob for a mesh system. I had a Linksys router and wanted to extend that.
Toob were very helpful in providing the information and provided a cost effective solution.
The extender turned out to be another router and I needed help from a toob tech to get it to pair up, Sarah was amazing and my WiFi is now excellent.
This is a great solution to a poor WiFi signal.
Toob gave me excellent customer service and I would highly recommend them.
18 octobre 2026
Réponse de toob
Hi Hanna, thank you for the amazing 5-star review! We're delighted that Sarah could help get your mesh setup working and that you're now enjoying excellent WiFi throughout your home. Thanks for recommending toob. If you'd like to refer friends or family, just visit toob.co.uk/refer to get your referral link.
Rana
Kerrie was great!
20 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review! We're delighted to hear Kerrie was great and provided the excellent service we aim to deliver every time you contact toob.
Rana
Best Broadband I've ever had
Only one or two unexpected outages, way less then I've had with other providers. Any maintenence done is advised well in advice and very brief. Customer support has always been goodz especially Joy who helped me renew today.
20 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, David! We're delighted to hear toob has been the best broadband you've had, with reliable service, well-communicated maintenance, and minimal outages. It's brilliant to know our customer support continues to impress too, and we'll be sure to pass your kind words on to Joy.
Rana
Excellent customer service,kerrie was awseome
Excellent customer service! Kerrie was a pleasure to speak to,everything sorted quickly and professionally,which is the service i have had ever since i joined toob 2 years ago, staying with you for another contract! Excellent job guys (kerrie)
20 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, Calvin! We're thrilled to hear Kerrie provided such excellent service and got everything sorted quickly and professionally. It’s brilliant to have had your support for the last 2 years, and we're delighted you've chosen to stay with toob for another contract.
Rana
Réponse de toob
Thanks, Christy, for the brilliant 5-star review! We're delighted to hear everything's going smoothly so far and that you're having a great experience with toob.
Rana
Brilliant customer service
Phoned to discuss my contract, Matthew was brilliant & we’re both happy.
If I could I’d give him 12 stars out of 5.
As you can tell I’d be happy to recommend.
20 octobre 2026
Réponse de toob
Brilliant to hear about your experience with our customer service. We are delighted that Matthew was able to help and that you both left the call happy. It is fantastic to know you would recommend toob and we really appreciate your kind words. Thank you for sharing your thoughts.
Rana
Réponse de toob
We appreciate you sharing your experience, Simon. It is brilliant to hear that you are finding toob so much better than your previous broadband. Thanks for letting us know how things are going.
Rana
Just renewed with Kerri who is great
Just renewed with Kerri who is great, friendly and professional. Happy with our speeds and service as well!
20 octobre 2026
Avis spontané
Réponse de toob
It is brilliant to hear that Kerri made your renewal easy and that you found her friendly and professional. We appreciate your feedback and are always looking for ways to turn a 4-star experience into a 5-star one, so if there’s any way we can improve, we’d love to hear it!
Rana
Renewing my contract was quick and…
Renewing my contract was quick and straightforward. Kerrie was really helpful and made me feel like a valued customer. Excellent service!
20 octobre 2026
Avis spontané
Réponse de toob
We really appreciate you sharing your experience, Alan. It is brilliant to hear that renewing your contract was quick and straightforward, and that Kerrie made you feel valued. Thanks for highlighting the excellent service. If you ever need anything else, we are always here to help.
Rana
Excellent service
Installer on time, his name is Micheal , everything neat and tidy , Toob is easy to contact , all my neighbours are with Toob and they are also very pleased with the service.
20 octobre 2026
Réponse de toob
It is brilliant to hear about your experience, Pauline. We are glad everything went smoothly with your installation and that Micheal made sure everything was neat and tidy. It is great to know you found us easy to contact. Thanks for sharing your feedback.
Rana
Just spoke with Joy to move services to…
Just spoke with Joy to move services to another property and it was probably the easiest interaction I have had.
One of the best customer services I have had to deal with and that's a lot as work in IT.
I would highly recommend.
20 octobre 2026
Avis spontané
Réponse de toob
It is brilliant to hear about your experience with Joy. We are so pleased the move to your new property was straightforward and that you found our service one of the best. Thank you for recommending toob and for sharing your feedback.
Mohammed
Great chap with a lot of useful…
Great chap with a lot of useful knowledge and experience, quick install a good chat
5 octobre 2026
Réponse de toob
Thanks for letting us know about your experience, Matthew. We're glad the installation was quick and that you found our engineer's knowledge and approach helpful. It's great to hear you had a good chat during your visit.
Rana
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