I signed up with toob 9 months ago. The installation went smoothly, customer service was helpful, and I haven't had any issues whatsoever. The speeds are actually around 900 both down and up via ether... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Our contract was due. The offer as a rolling customer is more expensive than a new client. The matter was concluded to our satisfaction. Whilst this policy appears an industry standard, it feels mig... Voir plus
L'entreprise a répondu
I had a really positive experience speaking with Kerrie on the phone. She was friendly, professional, and patient, and she explained everything clearly. She made the whole process easy and took the ti... Voir plus
L'entreprise a répondu
Great service, great router and fantastic customer service agents too. Sadly I don’t recall who I spoke to months ago to get booked in when my other provider was set to end but they were brilliant and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de toob
Écrit par l'entreprise
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Coordonnées de contact
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, Royaume-Uni
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4,5
Excellent
12 k avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Like the price
Like the price, indoor kit is good size (not too big). Connection speed seems good.
21 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review! We're delighted you're happy with the value, the indoor kit, and the excellent connection speeds you're getting with toob.
Rana
Very good help from your operatives…
Very good help from your operatives when I phoned up for help with rebooting the hub.
21 octobre 2026
Réponse de toob
Thanks for taking the time to leave us a review, Chris. We're delighted our team could help you. We appreciate your feedback and are always looking for ways to turn a 4-star experience into a 5-star one, so if there’s any way we can improve, we’d love to hear it!
Rana
Helpy Helpertons
Been with Toob for a few years now but noticed that I could upgrade my speed for the same monthly charge so called to do a mid-term contract change.
Spoke to Phil who was really friendly and helpful and arranged a fairly quick engineer visit.
Great company, great service.
21 octobre 2026
Avis spontané
Réponse de toob
Hi Chris, thanks for the fantastic 5-star review! We're delighted Phil could make your upgrade so easy, and that you're enjoying the great service and value you've come to expect from toob.
Rana
Rang to renew
vHad an email this morning about my current contract coming to an end so rang up to see if I could get a better one.
Unlike VM I was talking to a real human in less than 30 seconds and managed to upgrade my already great service to an even better value deal.
Phil was super helpful on the phone, and I walked away happy to keep my business with Toob for another 24 months.
21 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, Alex! We're delighted Phil was so helpful and that he could find you an even better value deal so you can enjoy another 24 months of brilliant service with toob.
Rana
Réponse de toob
Hi Jiwan, thanks for the fantastic 5-star review! We're delighted you're enjoying the excellent value for money and customer service from toob, and we really appreciate your recommendation. If you know anyone who'd love to join toob too, you can earn rewards through our referral scheme at toob.co.uk/refer.
Rana
I have only been with Toob for s few…
I have only been with Toob for s few months and I have to say how excellent I have found them from installation to customer services. I would also like to place on record my sincere thanks and appreciation to OMAR in the technical division who recently spent some time trying to resolve an issue I had with wi fi. He was so focused, polite and not only a real credit to himself but also to the company as a whole. So a big thank you to him.MB Portsmouth.
19 octobre 2026
Avis spontané
Réponse de toob
Thank you for the fantastic 5-star review, Melvyn. We're delighted to hear you've had such an excellent experience with toob, and we'll make sure your kind words are shared with Omar and the team.
Rana
I spoke with Kerry (customer service)…
I spoke with Kerry (customer service) about prices and she sorted everything out for me so I did not have to change supplier to get a cheaper price.
21 octobre 2026
Avis spontané
Réponse de toob
Hi Lou, thanks for the fantastic 5-star review! We're delighted that Kerrie was able to help you find the right price and keep you with toob, and it's brilliant to hear you received such excellent customer service.
Rana
Fantastic service.
Fantastic service.
After 20 years of being ripped off by major broadband supplier's with poor broadband speeds and being fobbed off with weak excuses when my Broadband speed was negligible. Now at last a Broadband supplier that does what it says not only with superfast broadband speeds but also a caring and professional support team, Phil was brilliant and catered exactly to my queries and help finalise a contract that I can now live within my needs and with a superfast broadband that has never let me down. Well done Toob and many thanks to Phil. Joe E.
21 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review, Joe! We're delighted to hear you're enjoying the superfast speeds and reliable service after so many years of frustration elsewhere, and it's brilliant to know that Phil was able to help find the right package for your needs. We'll be sure to pass on your kind words to him.
Rana
Great service from Kerry
Great service from Kerry.
Really helped us get the gear and connection up to scratch. Very happy to be using toob.
21 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, Daniel! We're delighted to hear that Kerrie was able to get everything up and running. It's brilliant to know you're happy to be using toob.
Rana
Kerrie was extremely helpful and…
Kerrie was extremely helpful and friendly. Just what you want to hear on a wet Wednesday afternoon. Great service.
21 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, Kerrie will be delighted to hear your kind words! We're so pleased our friendly service made a wet Wednesday afternoon a little brighter, and we really appreciate you choosing toob.
Rana
Réponse de toob
Hi Agata, thanks for the fantastic 5-star review! We're delighted to hear you had such a great experience with our customer service team.
Rana
So glad I switched to Toob
So glad I switched to Toob, I got a great offer deal through Compare the Market. Upload and download speeds as promised.
Seamless transition of service from old provider.
Value for money, only £2 per year increase.
20 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review! We're so pleased to hear you're enjoying the great speeds, and excellent value for money. It's brilliant to know toob is delivering exactly as promised, and we really appreciate your support.
Rana
Switching to toob was a huge mistake
Switching to toob was a huge mistake. The speed fluctuates wildly from 2,300 Mbps down to 700 Mbps. Yesterday my internet went down completely after CityFibre worked at a neighbour’s house. I phoned toob and was told a technician would arrive the next day, but nobody called, texted, or turned up, wasting my entire day waiting in. Now I’m stuck without internet and facing a £506 cancellation fee just to leave. Appalling service and zero communication.
19 octobre 2026
Avis spontané
Réponse de toob
Thanks for taking the time to share your feedback, Chris.
After looking into your account, the engineer appointment was booked while our network partner investigated whether the issue could be resolved remotely. It appears no fault was found on the network, which is why the visit didn't go ahead and your service should now be working. We're sorry this wasn't communicated to you and appreciate the inconvenience caused by waiting for an appointment that didn't take place.
We can also see our team has been trying to contact you separately regarding the service issues you've raised, but we've been unable to reach you.
If you're still experiencing a loss of service or would like us to investigate the speed concerns you've mentioned, please get in touch with us and we'll be happy to take a closer look. We'd like the opportunity to understand what's happening and help get things back on track.
Lola
Toob in Camberley didn't build to my…
Toob in Camberley didn't build to my block of flats, they built up to my neighbour just a few yards and they have not provided a reason, I've discussed with their help line over the years, but they are helpless. My MP has been actioned
16 octobre 2026
Avis spontané
Réponse de toob
Thank you for your review, Mr Lima.
If we haven't connected your building to our network, it's because we haven't been able to obtain the necessary wayleave permission from the freeholder or landlord of the entire building. Without this permission, we're unable to install our equipment or provide service to individual properties.
We understand this is disappointing, particularly when our network is available nearby, but obtaining the required permission is a necessary step before we can connect any flats within the building.
Lola
Such a helpful company Excellent
Such a helpful company , from setting up to answering questions,
Exceptional customer service . A fantastic company .
20 octobre 2026
Réponse de toob
Thanks so much for the amazing 5-star review, Catrina! We're thrilled to hear the setup process was smooth and that our team could help with your questions along the way. We really appreciate your kind words about our customer service and your support of toob.
Rana
Réponse de toob
Thanks for the fantastic 5-star review, Walait! We're delighted to hear you've had no issues with toob.
Rana
Excellent All Round
Excellent communication, helpful, friendly and professional engineer, fast and reliable broadband. Highly recommended
16 octobre 2026
Réponse de toob
Thanks for the excellent 5-star review! We're delighted to hear you're enjoying our fast and reliable broadband, and that our engineer provided such friendly and professional service. As you'd highly recommend toob, don't forget you can refer friends and family at toob.co.uk/refer.
Rana
Masterclass in how to lose a customer.
If you read one review about Toob, make it this one.
What an absolute joke of a company. Toob apparently think the best way to win customers is to send people knocking on doors, making promises about fibre broadband speeds that, in my experience, they can’t deliver. Clearly, the sales pitch is far more impressive than the actual service.
I use the internet more than anyone else in my household, and I’ve had the misfortune of dealing with some truly dreadful broadband providers over the years. I genuinely thought I’d experienced the worst the industry had to offer. Then along came Toob, somehow managing to lower the bar even further. Quite an achievement, really.
The sheer irony of a company selling itself on fast fibre broadband while leaving customers disappointed is almost impressive. Almost. If your entire selling point is speed and value, you’d think actually delivering on those promises would be the bare minimum. Apparently, that’s asking too much.
Here’s some free advice: if someone from Toob knocks on your door promising unbelievable speeds at an unbelievably cheap price, shut the door and save yourself the headache. A slick sales pitch means absolutely nothing if the service behind it fails to live up to expectations.
I’d rather pay more for a provider that delivers what it promises than save a few quid with a company that leaves me questioning where it all went wrong.
20 octobre 2026
Avis spontané
Réponse de toob
We're sorry to hear that your experience hasn't matched the expectations you had when joining toob, Ben.
Our brand ambassadors aim to provide clear and accurate information about our service, and it's disappointing to hear you feel we haven't delivered on the promises made.
We'd like to look into the issues you've raised, particularly around the performance and service you've experienced. However, we haven't been able to identify your account, so we've reached out through Trustpilot for some additional details.
Once we receive those, we'll be happy to investigate further and review what's happened.
Lola
Very good internet speed.
20 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review! We're delighted to hear you're enjoying the excellent speeds with toob.
Rana
Plug and play (clichéd, but true)
I called toob and spoke to friendly and helpful staff who sorted out my change of ISP. The router arrived on time, as expected. They also included an ethernet cable. The connection stabilised about half-an-hour after connecting the router to the fibre on change over day. I have had no problems.
13 octobre 2026
Réponse de toob
It's brilliant to hear your switch to toob was so straightforward, Percy. We're pleased everything arrived as expected and that you've enjoyed a smooth, reliable connection since getting started.
Rana
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