toob Avis 

Hi, i have been a customer of Toob for the last 3 years and never had any issues,
Excellent service
Highly recommend the company

Elyssa was absolutely brilliant - she really went above and beyond, and really enhanced TOOB's customer service.

While talking to Kerrie today about changing from 900mbps to 2300mbps she was very helpful, friendly and informative, which made the process easy.

Very happy so far. I heavily rely on internet since I work from home. Hassle free and stable connection. Surprisingly competitive pricing.

create customer service and no issues with the provided internet service

I am not sure if Phil will ever see this, but this person understands what working for a company while still being human-like and resolving issues as such entails. I called in to ask about a renewal as my contract was coming to an end. I called in well-equipped with offers around my area, toob's fine print, and their new contract policies (do your homework before calling in to ask about anything you might need or want). I spoke to a Malaika who might have missed a few hours of orientation, or perhaps her computer lagged on the script she had to read, because as I was trying to get her to understand how what she was offering as a returning customer did not make sense, she started manifesting and cutting me off until she said, "Well, that is it; if you do not like it, just cancel." To prevent my cortisol levels from rising, I just asked kindly for her name and if I could make a complaint through this service. I was then sent to the retention team, where Señor Phil greeted me with patience, listened to what I had to say, and understood where I was coming from as a returning customer and what the toob website has live. Without any lag, Phil got me to stay with toob and explained that the situation should not have gone down the way it did. So, Phil, if you somehow get to read this, thank you for carrying the ethos of what I believe to be a great company on your shoulders and representing great character.

Top stuff from Charleigh, went through the process with great detail and speed, gave me full confidence in the process and as always Toob will deliver. Thanks against for a quick and easy process.

I’ve been struggling to set a firm opinion about toob over this past month as our connection date has been ping ponged around so much. The team are all very nice and phone wait times aren’t long, but there is an inexplicable communication issue where they don’t think you need to know when workers are coming just because the job is purely external. So an engineer appeared unexpectedly and was unable to do the work because the area needed was blocked and we were unprepared as we were still moving into the property, this pushed our install date from the 6th of October because despite telling them the area had been cleared nobody showed up again. So we cancelled the order because it was taking too long.

We looked into alternatives but eventually had to concede toob was still offering to get us connected the fastest for the most reasonable price, so we signed up again because we both work from home and need to get our new flat connected. Our new installation date was 20th October but since sky wasn’t able to until November we accepted it.

Workers arrived on Tuesday morning, all very nice people again, and worked hard to navigate issues that were present and in the rain no less, but were unable to complete the job because of an issue further up the road that needed attention, so we still weren’t connected.

Today 22nd we get the update that the issue is fixed and our new install date is… November 2nd. The only thing we wanted was fast connection and that’s the only thing we’re not getting, so while the people we have dealt with have been very pleasant, professional and helpful I cannot call this a good experience.

While the same issues may have arisen during the process, this extensive delay would have been avoided if we had just been notified an external engineer was coming, and we would have been in to receive them and clear the covered area that started this whole thing and spared us a considerable headache.

Top rate customer service versus any provider on the market. Fast and reliable Internet.

Lovely friendly lady and very helpful

I wish I hadn’t waited over a year before I committed to toob. One phone call and 7 days later 900mbs of fast and stable broadband was installed. The engineer was courteous and exceedingly informative explaining every step of the process. With the switch from my previous supplier seamlessly handled by the toob team all I had to was sit back and enjoy glitch free internet access and the wallet pleasing saving.

I've been a toob customer for some time now and genuinely cannot fault the broadband itself. The speeds and reliability have been excellent, and it's a service I'd happily recommend.

However, my recent renewal experience has been disappointing.

My 900 Mbps contract is coming to an end, and I've been offered a renewal price of £29 per month, despite the exact same package being advertised to new customers for £23 per month. Both deals also include annual price increases of £2.

Around 18 months ago, I was in a similar position, and toob were able to cancel my existing contract and set up a new one at the advertised promotional price. Unfortunately, this time I was advised that I wasn't eligible for another new customer offer.

The adviser I spoke to was polite and helpful, and I was offered one month free, which I appreciated. However, this doesn't address the ongoing £6 monthly difference for exactly the same service.

I completely understand offering introductory deals to attract new customers, but surely retaining loyal customers should be just as important?

What's particularly frustrating is that I don't actually want to leave. I'm genuinely happy with toob, but it feels disappointing that continuing as an existing customer means paying more than someone signing up today.

I'm sharing this both as feedback to toob and to make other existing customers aware of what they may face when renewing.

I hope toob will reconsider its approach to customer loyalty, because the quality of its broadband deserves to be matched by the way it values its existing customers.

The switch over was easy. The installation was quick & the engineer was very good. Also the deal was very good

Everything went smoothly & as advised without any issues, very happy

Just signed my second contract with toob there are the best internet around in my personal opinion and the lady I just spoke to was absolutely lovely & respectful appreciated her returning customers after being told my renewal would be alot more by another staff member who was very abrupt & this lovely lady resolved the issue and save the customer leaving with Manners and respect and she did it a great price I was happy with thank you again

Like the price, indoor kit is good size (not too big). Connection speed seems good.

Very good help from your operatives when I phoned up for help with rebooting the hub.

Been with Toob for a few years now but noticed that I could upgrade my speed for the same monthly charge so called to do a mid-term contract change.

Spoke to Phil who was really friendly and helpful and arranged a fairly quick engineer visit.

Great company, great service.

vHad an email this morning about my current contract coming to an end so rang up to see if I could get a better one.
Unlike VM I was talking to a real human in less than 30 seconds and managed to upgrade my already great service to an even better value deal.
Phil was super helpful on the phone, and I walked away happy to keep my business with Toob for another 24 months.