I signed up with toob 9 months ago. The installation went smoothly, customer service was helpful, and I haven't had any issues whatsoever. The speeds are actually around 900 both down and up via ether... Voir plus
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Lisez les avis des autres
Our contract was due. The offer as a rolling customer is more expensive than a new client. The matter was concluded to our satisfaction. Whilst this policy appears an industry standard, it feels mig... Voir plus
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Great service, great router and fantastic customer service agents too. Sadly I don’t recall who I spoke to months ago to get booked in when my other provider was set to end but they were brilliant and... Voir plus
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All working well. Generally Internet and Wi-Fi very fast. One outrage so far. Loss of internet and WiFi for half an hour one evening last week. Turning it all off, waiting 5 minutes, turning back o... Voir plus
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À propos de l'entreprise
À propos de toob
Écrit par l'entreprise
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Coordonnées de contact
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, Royaume-Uni
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4,5
Excellent
12 k avis
Demande des avis aux clients
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Moving Home
When moving home, not only do you have to sign a new 2 year contract, you also have to agree to any price increases between when you took your first contract out and the new one forced on your for moving. To be clear, my options are, sign a new 24 month contract and accept all price increases or pay a cancellation fee.
As an aside, speeds are ok, I've never hit the full 900 down, I do occasionally get 900 up but routinely get between 300 and 500 down. - I don't really care about this too much but more of an FYI if you're considering Toob.
A reply to Toob below. The test is being run directly from the ONT via Ethernet cable. This has been the case since the service was installed. Thanks for addressing the bit of my review that really didn’t matter and ignored the pretty crap practice of forcing me in to a new contract with price rise or face cancellation charges. Good job.
For anyone wondering, I provided Toob the requested information (at risk of my review being removed) and they’ve not made any contact whatsoever.
23 octobre 2026
Avis spontané
Réponse de toob
Hello James,
Thanks for taking our service with you. We hope you're settling in nicely.
We've always given the opportunity to start a brand new contract at your new home, providing certainty for the longest time at our latest prices.
All of our services offer 'symmetrical' speeds at no extra change, meaning both your download and upload speeds really should always be the same.
If your upload speed doesn't match, this could be down to your your device manages your connection. Something like a work VPN could be the issue here, whether it's connected with an ethernet cable directly to the fibre box or not.
We've requested Trustpilot help us confirm your details so we can discuss this with you. Please don't hesitate to get in touch so we can rule out any concerns over your service itself and chat about your new service.
Chris
**Excellent customer retention experience**
My broadband contract was approaching its renewal date, so I contacted toob to discuss the available options.
Although I initially experienced some difficulty getting through to customer service, once I spoke with the team, they were helpful, professional and willing to discuss a competitive renewal offer.
I particularly appreciated their flexibility and willingness to recognise the value of retaining existing customers, rather than simply focusing on attracting new ones.
The outcome was very satisfactory, and everything was confirmed in writing.
It's refreshing when a company makes a genuine effort to keep its customers happy. A positive experience overall, and credit to the team for resolving my enquiry.
for a ref :here is the Ticket:[3649703]
23 octobre 2026
Avis spontané
Réponse de toob
Thanks for taking the time to leave such a fantastic review. We're delighted our team could work with you to find a competitive renewal option, and it's great to hear the outcome was satisfactory and clearly confirmed in writing. We really value the loyalty of our existing customers and appreciate your kind words about the service you received.
Rana
Broadband went down 1730hrs
Broadband went down 1730hrs.
Phone call to Toob at 1750.
Very polite and cheerful.
Following day at 1017hrs engineer arrived.
Explained the problem was in the green box. He was also polite and apologetic.
Great experience all around.
23 octobre 2026
Avis spontané
Réponse de toob
Thanks, Suzanne! We're delighted to hear our team were polite, cheerful and quick to get things resolved, and that the engineer kept you informed throughout. It's fantastic to know you had a great experience all round and are back enjoying excellent service with toob.
Rana
Réponse de toob
Thanks, Shaun! We're thrilled you're enjoying fantastic service, great value and a quick installation. Welcome to toob, and thanks for the superb 5-star review!
Rana
Everything went according to plan
Everything went according to plan. The installation was professionally done and the service has been excellent so far.
23 octobre 2026
Réponse de toob
Thanks, Peter! We're delighted to hear everything went according to plan and that you were pleased with the professional installation. It's fantastic to know you're already enjoying excellent service from toob.
Rana
Excellent network service
Excellent network service; the router can cover every corner of the house.
20 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review, Carter! We're delighted to hear you're enjoying excellent service and that your toob router provides superb coverage throughout your home.
Rana
Customer service so good
My query was dealt with so swiftly and with a smile I think no video evidence? KERRIE sorted everything out to my complete satisfaction, if only everybody worked this way. It was made a better experience not to be dealing with a robot.
23 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic feedback, Mick! We're delighted to hear Kerrie provided such excellent customer service and resolved your query quickly and to your complete satisfaction.
Rana
Quick and efficient installation…
Quick and efficient installation process. Router was put where I wanted it and cable was neatly fixed to the wall round the outside of the house. No problems so far. Speed test showed it was meeting the 150 Mb/s promised.
21 octobre 2026
Réponse de toob
Thanks for your feedback, Graham! We're delighted to hear the installation was quick and efficient, and that you're enjoying the speeds promised. We appreciate your feedback and are always looking for ways to turn a 4-star experience into a 5-star one, so if there's any way we can improve, we'd love to hear it!
Rana
A fantastic service I am on social bill…
A fantastic service I am on social bill £15 per month told me it was slower I am 78 I noticed no difference.
23 octobre 2026
Avis spontané
Réponse de toob
Thanks for your feedback, Robert! We're delighted to hear you're enjoying fantastic value with our social tariff. We appreciate your feedback and are always looking for ways to turn a 4-star experience into a 5-star one, so if there's any way we can improve, we'd love to hear it!
Rana
definitely recommend
already done this once. However Toob excellent service and support definitely recommend
20 octobre 2026
Réponse de toob
Thanks for recommending us again, Mike! We really appreciate your recommendation and support. If you'd like to refer friends to toob, visit toob.co.uk/refer.
Rana
Drops out and buffers
For a company who prides itself on “beating the buffer” and a stable service, it sure drops out a lot! Irritating and pathetic! Can’t contact customer services either because phone lines close at 8pm and live chat closes at 10pm! Do better or advertise with accuracy!
22 octobre 2026
Avis spontané
Réponse de toob
Hi Kirsty,
Thanks for reaching out. We're really proud in the fast, reliable service we provide, so this doesn't sound like a problem with your service itself. It's possible that factors within the home are contributing to a change in your wi-fi's performance.
We've loads of great advice on what to look out for in the home, to help you get the maximum from your new connection.
If you're not available until after 10pm everyday, you can check out this advice at your convenience by visiting toob.co.uk/wifi and toob.co.uk/myaccount (where you an also open a ticket to send us a message anytime).
In the meantime, we've requested that Trustpilot get in touch to confirm your toob details as we're unable to reach you from the limited information provided.
Chris
Prompt service
Prompt service. Turned up at specified time. Cleaned up after themselves
19 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, Liz! We're delighted to hear the installation team arrived on time, provided excellent service and left everything clean and tidy afterwards.
Rana
So far so good
So far so good! Installation was efficient and things working well to date. Cost was competitive and I dont want to tempt fate but I havent had to contact CS yet - hopefully I wont have to.
22 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review! We're delighted to hear your installation was quick and efficient, that everything's running smoothly, and that you're enjoying great value with toob.
Rana
Kerrie the best
Kerrie,
She was very good for toob and me.
i.e. she gave me a ok deal £1.00 less than the best online deal, but she was very nice and help for
21 octobre 2026
Avis spontané
Réponse de toob
Thanks for the brilliant review, John! It's great to hear that Kerrie looked after you so well and found a deal that worked for you.
Rana
New contract. My contract ending tomorrow and I…
My contract ending tomorrow and I thought to leave Toob, because I wasn't happy with new offer. I called and spoke with Charleigh who gave me better offer than I saw in my account and finally I signed a new contract. Thanks Charleigh for everything, you are a kind and very helpful person :-)
22 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, Jolanta! We're delighted that Charleigh was able to find a better renewal offer for you and provide such kind, helpful service. We’ll be sure to pass on your brilliant feedback to her.
Rana
Réponse de toob
Thanks for the fantastic 5-star review! We're delighted to hear you've received brilliant customer service and a great experience with toob.
Rana
Charle was very clear in what she was…
Charle was very clear in what she was phoning for and very professional
21 octobre 2026
Réponse de toob
Thanks for sharing your experience, Sue! We're delighted to hear that Charleigh was clear, professional and helpful during the call. We appreciate your feedback and are always looking for ways to turn a 4-star experience into a 5-star one, so if there’s any way we can improve, we’d love to hear it!
Rana
Free upgrade from 900Mbps to 2300Mbps
I've just had a fantastic conversation with Phil (from TOOB) and what a great experience it was. I now have my internet service upgraded from 900Mbps (£29 per month) mid-contract (into 2nd term contract) to the new 2300Mbps (for £29 a month!!). Awesome! I've been with TOOB for 2 & 1/2 years now and I have rarely had any downtime. Virginmedia only offering 100Mbps upload for 1Gbps download, and want to charge extra money for synchronous speeds = rip off!
22 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review, Roger! We're delighted that Phil could help upgrade you to our brilliant 2300 Mbps service at the same price, and it's great to hear you've enjoyed excellent reliability and value from toob over the last 2½ years.
Rana
I had a very disappointing and…
I had a very disappointing and concerning experience with Toob.
I visited their website to check broadband prices but did not complete an order. The following day, a sales representative named Rob called me.
To my surprise, I later received an email from GoCardless confirming that a Direct Debit had been set up in my name, even though I had not placed an order, provided any bank details, or authorised a Direct Debit.
When I checked the mandate, it showed a TSB bank account with an account holder's name I did not recognise. Rob later claimed these were just dummy bank details.
Even if they were dummy details, why was a Direct Debit created through a real payment system without my authorisation?
This experience has seriously damaged my trust in Toob. I would strongly recommend that potential customers check everything carefully before proceeding with their sales team.
22 octobre 2026
Avis spontané
Réponse de toob
Thank you for sharing your feedback, Gayashan. We're sorry to hear this experience left you feeling concerned.
What you've described isn't the experience we want anyone to have when interacting with toob. We take matters like this seriously and will be reviewing the details internally to understand exactly what happened on this ocassion.
Chris
Hassle free service ,
Hi, i have been a customer of Toob for the last 3 years and never had any issues,
Excellent service
Highly recommend the company
22 octobre 2026
Réponse de toob
Thanks. We really appreciate you sharing your experience. It is brilliant to hear you have enjoyed three years of hassle free service with toob and would highly recommend us. If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer.
Rana
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