toob Avis 

Solved my problem so patiently and thoroughly. So pleased with the results.

I had been with Virgin for more years than I care to remember. When my contract was due up 18 months ago they would not match the new customer offer for broadband and tv. Having no other viable option for Broadband at this time, I stayed with Virgin for this service but got rid of the tv package. I kept the 1Gb but at a cost of £43.25/ month. The service over the past 18 months has been hit and miss. The speeds were around 900mbs download and just over 100mbs upload. With my contract coming to an end, I was glad to see that I had an array of providers to choose from so I opted for Toobs 900mbs at £20/month. I had this installed yesterday 23/10/26. City fibre carried out a clean professional installation and the change over was seamless. All my gadgets easily picked up the new router and download and upload speeds are both around 900mbs. One more thing, Virgin increase bills by £4/year with Toob it is £2/year.

Following the phone call with James, my new replacement series 6 router has not been very impressive. I phoned again yesterday for help on my weak / intermittent wifi which is very problematic, effecting my web browsing and my Sky stream programmes. I was informed that the engineer could not access my router and therefore I would have to wait until they phoned back on either Monday or Tuesday after the weekend.

The call was anwered promptly after
a short wait i was connected to the person who was dealing with my quest. They were frendly and very professional in dealing with any problem they are confroted with.
Thank you Kerry

My first day with Toob and its already much better than being with Beebu! Let's hope it continues. Daniel was really helpful in making sure things were all good and dandy.

Neat and perfect connection but network is not stable, need some improvement. It only runs smoothly when I’m down stairs, but goes off when I’m up stairs, stressing me out and it’s so discouraging.

Really great customer service. Honoured a deal from an event even though it was a few months later because of the nightmare England house buying process. The installation was amazing too. Very clear and lovely. I felt kept in the loop the whole time. Also the internet is dead fast and dead cheap

Communication: kept me up to date from committing to contract to engineer visiting to install fibre line to the property and activate service, and after.
Very good value for 900 mbps service.

I recently renewed my contract... 900Mbps for £29 a month (increasing each april by a few pounds) and then I saw an online advert for new customers being offered 2300Mbps for the same price. I think the difference in this offer is ridiculous! Downloads and Uploads more than twice the speed for the same price
Existing customers get nothing but a price rise.. a new 900Mbps connection is only £23 a month! £6 cheaper than renewing.

Best decision ever made 900mbps for £22.
Brilliant Broadband Service, super Customer Services.
Totally recommend Toob.

I would recommend toob because i have never has one single issue so i renewed my contract again. The customer service is spot on.

Toob customer service is great... Maybe a little too enthusiastic to help. I was part way through the online process to sign up and got distracted, and they called, twice, to see if I needed help. For some this might be helpful, but for me it felt a little intrusive. Not a complaint, just insight.

The guy who came to install was quick and tidy. He'd been told it was a reconnection and not an installation and he didn't have the right equipment, but twenty minutes later his colleague was here with the right stuff, job done, no issues.

I've been having spotty internet service for a few days and I called customer service and oh my God, Mahitab from the customer care team was amazing. She was so helpful, and when we ended the call and my internet went spotty again, she called 10 minutes later as she noticed my internet had gone down on her end. She has now arranged for an engineer to come to check our router and I am so happy. The fact she checked up after the initial call is honestly amazing, and I cannot stress how helpful she was! Honestly give that lady a raise, she was perfect 👍👍👍

My current toob contract ends in December. I have been on the Home 900 package for 18 months and have not had one drop in service or any issues with billing. My wireless download speeds are always above 750Mbps and my upload is always above 650Mbps. I contacted customer service for the first time today to renew my contract. I was speaking to Charleigh within 2 minutes. Set up a new 24 month contract for £29 a month with the first month free. Ok, I am paying more than a new customer, so what, it's still good value and the service is genuinely brilliant. I have been with BT, Sky, Virgin, Talk Talk and Shell and have had nothing but issues with phone line, service, billing or promising download speeds they cannot deliver. This is genuinely 900MB download and upload speeds, full fibre broadband for £29 a month! New customers can get Home 900 for £23 a month which is technically stealing!" I am not an expert in this but I am a customer and if they are available in your area I would 100 percent recommend them.

Upgrade to 2.3Gbps. Easy, all worked well and speed maintained.

Joined toob due to ppl saying they had no issues, but I've had no Internet for 33hours now and toob have said upto 48 hours which I feel is unacceptable. They dont even contact you to update you on the issue let alone inform you of a planned maintenance, and the 'service status' says its all working fine......what a joke, no other broadband company has taken this long before.UPDATE day three of no internet and told they are working on it but in the same conversation they dont work weekends. Day 4 no one works on Sunday so have to wait until Monday absolute joke!

Had problems with signal reaching all property sorted quickly and efficiently changed to toob from sky after daughter had good service for the last year 😊happy we moved

The operative was very efficient and thorough, took all his rubbish, cleared up after, polite WELL DONE nice change dealing with a professional
ANN HEAD

I am really happy with the fast and uninterrupted internet connection.

Thank you

Kerrie in customer services was amazing made me feel I was able to tell her the problem and she was able to guide me in what to do throughout the whole process highly recommend toob and Kerrie in customer serves Thankyou