toob Avis 

Easy Changeover from Vodaphone to Toob they did the transfer all I had to do was plug in the router. Working more consistently than Vodaphone Broadband which regularly dropped down

simple low cost and straight forward install. done exactly what they stated. all very good so far and no issues.

I've recently renewed my contract with Toob and I was able to negotiate a slightly cheaper price. Sadly it's still a bit much for a 77 year old and Disabled. It's a bit of a lifeline for me to have broadband and it would be nice if they were a bit more compassionate towards the elderly and infirm. They're pretty good in other ways though. Signals are generally good however occasionally a slow patch hits but that's probably the norm for most providers. I'm reasonably happy with their service. Nowadays it's really down to the price for a pretty good service.

Good service and attitude when contacting support via phone. Alaa is lovely and resolved my problem promptly.

Spoke to Charleigh regarding my contract ending and wishing to cancel due to the price increase. She was incredibly helpful and managed to sort me out a great deal. Very friendly and polite!🙂
Never had a problem with Toob and happy to be with them still compared to previous providers I've had in the past.

When I first registered with Toob I though what an amazing company, solid reliable service and incredible speeds.

Recently however I have had cause to question this. Connection being dropped on a regular basis without any known reason, speeds significantly lower than their advertised 900mb to the point that it is quicker to run a laptop through a mobile hotspot than Toob wifi. I have been on hold today for over 30 minutes to try and report a fault but they don't appear to be answering their phones and not dealing with issues.

Rapidly losing faith and confidence in their ability to provide the advertised service and seriously considering moving my service to another provider. You get what you pay for.

I was paying 85 pounds a month for broadband. I was recommended toob by a friend and switched as soon as the contract expired. The toob engineer was swift and efficient. The broadband has been brilliant and I’m only paying 22 pounds a month for. a pensioner that’s excellent.

Man that dealt with me was very helpful. Was very sincere. Couldn’t ask for anyone better to help me. If every employee at toob are this good then they are doing a great job. Thank you toob

Initially; perfect price, streamlined process, quick delivery of Linksys router, to connect to the same City Fibre fiberoptic network, same OTL, seamless switch and fast, quality signal within couple minutes, symmetrical 400+ from 900 MBS, great initial impression.
That's IF you lucky with hardware, my shiny brand new router stopped to provide access to internet, over first night; but kept showing "white steady light".

As I always use my home network, with my own router; and after many attemps with their;
I connected mine straight into OTL, and get connected, full access to TOOB signal, straight away.

I had to speak with FIVE of "IT advisors", TWO supervisors, and Mr.Jim, who is - apparently - " second lane of IT support ".

Every attempts with minimum 40 minutes waiting for answer, any time of day; and have to repeat everything again, as their insisted, that " can't see previous notes" (?!)

Two of five so - called advisors disconnected on me, with no good byes, no solution and no follow up.

I do reported my disability, with description, but for two consecutive days, via 2 + HOURS phone conversation on both occasions, with FOUR " advisors ", (second day: Mr.Jim, super advisor): switch cables, press reset, reset OTL (CF modem on the wall), make sure cables " clicks" - repeat; and other pathetic attempts to try to get access trough obviously faulty TOOB router.

I DO repeatedly insisted to these unhelpful staff, that I'VE already tried everything, what their advise trough website - and that my own router is working fine alone !

After all calls, messages, checking and exercise my guts repeating same instructions again and again, and repeatedly being told "it's connected, isn't?", with no access to any website, finally they decided " we need complaint to resolve " with time to response set for 10th. November, very convincingly: WEEK after cooling off period !

I started to demand router replacement WITHIN COOLING PERIOD, of 14 days from signal activation, they response was: we have to send CF engeneer to check your line....

My response: "BUT line is working fine, but on mine, not yours, router? "

After two days wasted on talking with four advisors, including one supervisor, and Mr.Jim, who simply disconnected call, after two and half hour of repeatedly request exactly same attempts to get access, and ARGUING with me, that "white light means is connected" - and after, with remote access given, two hours already wasted, WHEN he recognized, that my own home router, model 5 years old, connected with no delay and with good speed...

I requested switch to competitors, and found even cheaper promo, than TOOB 23£ for full fibre 900, and found that even within five days of new contract, only date to switch was already two days after cooling off period, but "one switch" require "old" ISP to continue service, until new will took over. Great.

I was very happy from TOOB initial approach, and sure that IF router works -

(acknowledge: I do have my own home network router, unusual to average customers, so I can prove, with no doubt, that they brand new Linksys router was fault),

- yet instead of "we are really sorry, there is a working replacement" they decided to waste 5+ hours of their CS time to REFUSE to replace, telling each time "I do request replacement, but I can't promise we do" mantra, and decline everything I prove, or they see on their monitoring tools screens.

Then Jim decided to hang off, after 2.5 hour cable switching, and leaving me with no access to internet trough their router .

If you lucky, and system works with no issue, then you did great, good luck, but if any problems, then try to remember to leave within 14 days from activation day, because you have no chance to get professional, and quick support, being told to check, if you really connected plug do the sockets, because it have to be your fault, shame.

Another problem: IF you use your own router only, they will told you, that they can't monitor your router (obviously); so they are NOT repsosible for signal, and quality of connection !

I can't recommend TOOB, they have great speed and symmetric full fibre promotion, but only IF everything is working off the box, their CS is opposite to what minimum standards expected - even, or especially, when you severely disabled.

The choice it's yours.

P.S.: UPDATE in response to TOOB another line of excuses below; How many open complaints you forget to response, that you made this note below, that apparently can't locate my brand new, no longer than week, contract ?

I'm rarely comment business response, especially if is self explanatory, but person responding is provided "INCORRECT" information even here; as I already provided my details to them, way before their response, via e-mail request from TP...
AVOID !

And shame on You, TOOB .

I've been really, really happy with my Toob connection. It's very fast and has been extremely reliable since day 1. If you are looking to change your provider, even if you aren't you should because Toob is excellent. Do it!

Never be able to use the service since the installation done on 16/Oct. New circuit installed on the street a year ago and some of my neighbours switched to it, I thought I would have a good alternative but unfortunately it is a new experience for me never consider Toob anymore.

No ownership of the problem, never drive to problem resolution, inconsistent communication, never knows the problem in details. complaint department said same thing as customer service department.

Joy explained the process clearly and I had no queries. Great communication.

Solved my problem so patiently and thoroughly. So pleased with the results.

I had been with Virgin for more years than I care to remember. When my contract was due up 18 months ago they would not match the new customer offer for broadband and tv. Having no other viable option for Broadband at this time, I stayed with Virgin for this service but got rid of the tv package. I kept the 1Gb but at a cost of £43.25/ month. The service over the past 18 months has been hit and miss. The speeds were around 900mbs download and just over 100mbs upload. With my contract coming to an end, I was glad to see that I had an array of providers to choose from so I opted for Toobs 900mbs at £20/month. I had this installed yesterday 23/10/26. City fibre carried out a clean professional installation and the change over was seamless. All my gadgets easily picked up the new router and download and upload speeds are both around 900mbs. One more thing, Virgin increase bills by £4/year with Toob it is £2/year.

Following the phone call with James, my new replacement series 6 router has not been very impressive. I phoned again yesterday for help on my weak / intermittent wifi which is very problematic, effecting my web browsing and my Sky stream programmes. I was informed that the engineer could not access my router and therefore I would have to wait until they phoned back on either Monday or Tuesday after the weekend.

The call was anwered promptly after
a short wait i was connected to the person who was dealing with my quest. They were frendly and very professional in dealing with any problem they are confroted with.
Thank you Kerry

My first day with Toob and its already much better than being with Beebu! Let's hope it continues. Daniel was really helpful in making sure things were all good and dandy.

Neat and perfect connection but network is not stable, need some improvement. It only runs smoothly when I’m down stairs, but goes off when I’m up stairs, stressing me out and it’s so discouraging.

Really great customer service. Honoured a deal from an event even though it was a few months later because of the nightmare England house buying process. The installation was amazing too. Very clear and lovely. I felt kept in the loop the whole time. Also the internet is dead fast and dead cheap

Communication: kept me up to date from committing to contract to engineer visiting to install fibre line to the property and activate service, and after.
Very good value for 900 mbps service.