toob Avis 

Réponse de toob

ll y a 7 jours

We're sorry to hear about your experience and appreciate how frustrating this must have been, Dannie.

While we always aim to connect every eligible property, there are occasions where unexpected issues are identified during the installation process or final planning stages that mean we're unable to proceed as originally expected. We understand how disappointing this is, particularly when it happens close to the installation date.

We aren't able to identify your account from your review, so we can't investigate the specifics of what happened in your case. We've reached out through Trustpilot for your details and would welcome the opportunity to look into this further.

Lola

Réponse de toob

ll y a 7 jours

Thanks for the excellent 5-star review, Dianne! We're delighted to hear you've enjoyed brilliant service, reliable speeds and such a simple self-install experience. Thanks for recommending toob - if friends or family are interested, you can share toob.co.uk/refer.

Rana

Réponse de toob

ll y a 7 jours

Thanks for the fantastic 5-star review, Zak! We're delighted to hear your toob installation was super easy and that you're enjoying quick, reliable WiFi with no issues.

Rana

Réponse de toob

ll y a 7 jours

We're sorry to hear you've noticed both your connection dropping more frequently and a reduction in your wi-fi coverage, Olga.

From what you've described, this could be related to the wi-fi environment in the home. We haven't been contacted about these issues so we haven't had the opportunity to run diagnostics or investigate further.

If you're still experiencing problems, please get in touch with us and we'll be happy to take a closer look, carry out some checks, and work with you to identify what's causing the issue.

Lola

Réponse de toob

ll y a 7 jours

Hi Steve, thank you for the fantastic 5-star review. We're delighted that Jim was able to explain everything clearly and help you better understand the issue so you can work towards resolving it. If you ever need anything else, we're here for you.

Rana

Réponse de toob

ll y a 7 jours

Thanks for your review, Barrat. We're pleased to hear you're enjoying the service. While we understand your concerns about the monthly price, we appreciate your loyalty and remain committed to providing a valuable service.

Rana

Réponse de toob

ll y a 7 jours

Thanks for your fantastic 5-star review! We're delighted to hear you're enjoying brilliant Wi-Fi speeds and excellent value with your toob service. Your feedback means a lot to the team, and we're thrilled you're having such a great experience.

Rana

Réponse de toob

ll y a 7 jours

Thanks for your review! We're delighted to hear you've had a very good experience with toob. We appreciate your feedback and are always looking for ways to turn a 4-star experience into a 5-star one, so if there's anything we can do better, we'd love to hear it!

Rana

Réponse de toob

ll y a 7 jours

Thanks for your fantastic review, Paul! We're delighted to hear you've enjoyed such a reliable service over the last 24 months, and it's great to know the installation and overall experience have been first class. It's especially rewarding to receive such praise from someone in the industry, and we'll be sure to pass your kind comments on to the wider toob team.

Rana

Réponse de toob

ll y a 7 jours

Thanks for your review, Kevin! We're pleased to hear you're enjoying the service and getting a good experience overall. If you'd like any help getting the best possible performance from your setup, just let us know.

Rana

Réponse de toob

ll y a 7 jours

Thanks for your review! We're delighted to hear that Sarah understood the issue and helped get everything sorted. It's fantastic to know you found her polite and refreshing to speak with.

Rana

Réponse de toob

ll y a 7 jours

Thanks for your review, William! We're delighted to hear you're enjoying your toob broadband service and that everything has been running smoothly over the past few weeks. It's fantastic to know you're having a very good experience with us. If you ever need support, we're here for you.

Rana

Réponse de toob

Actualisé il y a 7 jours

Thanks for your review, Paul. We're pleased the installation was on time and efficient, and that you're seeing the speeds you expected from toob. If the gaming lag and Disney streaming issues continue, please contact us and we'll be happy to take a closer look.

Rana

Réponse de toob

ll y a 7 jours

Thanks for the fantastic review, Paul! We're delighted to hear that our customer service stands out from other providers, and it's brilliant to know you've had such a positive experience with toob.

Rana

Réponse de toob

ll y a 7 jours

Thanks for the fantastic review, Paul! We're delighted to hear you found the service friendly and professional. If you ever need us, we're here to help.

Rana

Réponse de toob

ll y a 7 jours

Thank you for taking the time to share your feedback, Paul. We're sorry to hear about the experience you've had following your loss of service.

Having reviewed your account, we can see you have an open complaint and the fault has been escalated to our Network Operations team, who are treating this as a priority. We appreciate being without a connection for several days is frustrating, and we're sorry the updates you've received haven't met your expectations.

Our teams are continuing to investigate the issue and work towards a resolution as quickly as possible. We'll ensure updates are provided through your ongoing complaint while the investigation remains open.

Lola

Réponse de toob

26 oct. 2026

Hello Crinela,

Thanks for wanting to take your toob service with you. We're really sorry we're not available at your new place just yet - and would like to think you'll be able to re-join us again in future.

We're always keen to help and we'll happily chat this through with you.

All the options available for if you should move home will have been confirmed in the terms and conditions when choosing to renew your service (it looks like these are confirmed in section 6).

Since we can't identify customers from their username alone, we've asked Trustpilot to help us confirm your details we can discuss your options further. We really look forward to hearing from you.

Chris

Réponse de toob

ll y a 7 jours

Thanks for the great review, Michael! We're delighted that Jessica was so patient and able to get everything sorted for you, and we hope you continue to enjoy a reliable connection with toob.

Rana

Réponse de toob

26 oct. 2026

Hello Paul,

Thanks for getting in touch. We're sorry to hear there's been a problem with your parents' service and hope they've not been affected by the storm this weekend.

We aim to resolve anyone's issues as quickly as we can, regardless of need. Sometimes conditions outside our control can have a bearing on this, if unexpected damage has been caused or if any restrictions must be in place.

It's possible for customers to share accessibility information with the team, by using 'my account' and the accountholder (or sometimes their authorised people) giving us a quick call at their convenience.

So we can identify your parents' account, we've requested Trustpilot help us confirm their toob account information. Please look out for this request and we'll continue to be in touch with the accountholder who originally raised the issue with us today.

Chris

Réponse de toob

26 oct. 2026

Thanks for renewing with toob for the third time, and for the fantastic 5-star review! We're delighted to hear Charleigh provided a great experience and that you've continued to enjoy our excellent service and value. We appreciate your loyalty and honest feedback.

Rana