I signed up with toob 9 months ago. The installation went smoothly, customer service was helpful, and I haven't had any issues whatsoever. The speeds are actually around 900 both down and up via ether... Voir plus
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Lisez les avis des autres
Our contract was due. The offer as a rolling customer is more expensive than a new client. The matter was concluded to our satisfaction. Whilst this policy appears an industry standard, it feels mig... Voir plus
L'entreprise a répondu
I had a really positive experience speaking with Kerrie on the phone. She was friendly, professional, and patient, and she explained everything clearly. She made the whole process easy and took the ti... Voir plus
L'entreprise a répondu
Great service, great router and fantastic customer service agents too. Sadly I don’t recall who I spoke to months ago to get booked in when my other provider was set to end but they were brilliant and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de toob
Écrit par l'entreprise
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Coordonnées de contact
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, Royaume-Uni
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4,5
Excellent
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de toob
Thanks for sharing your feedback. We are really pleased to hear that we made your home move and switch with toob easy.
Mohammed
This was a very good service
This was a very good service, and the engineer was the best—very kind and helpful.
26 octobre 2026
Réponse de toob
We really appreciate you sharing your experience. It is great to hear you were happy with the service and found our engineer so kind and helpful.
Rana
Sorted the problem
Sorted the problem, rang me back when we lost connection - very pleased to have our wi-fi extender back up and running - the whole lot went down, but the extender refused to play ball. Thank you 😊
27 octobre 2026
Avis spontané
Réponse de toob
Thanks for sharing your experience, Mel. We are really pleased we could get your wi-fi extender back up and running. It is great to hear
the problem was sorted and you were happy with the support.
Rana
Very hAPPY works great
25 octobre 2026
Réponse de toob
Thanks for sharing your feedback. We are really pleased to hear you are very happy and that everything is working great.
Rana
Would have been 5 stars but you put the…
Would have been 5 stars but you put the peice up by nearly 20% with more increases to come.
28 octobre 2026
Réponse de toob
Thanks for your feedback. We understand your concerns around pricing, and we remain committed to providing excellent value and service to our customers.
Rana
Charleigh was incredibly efficient
Charleigh was incredibly efficient. She was kind and got me a great deal while wasting none of my time. Thank you Charleigh.
28 octobre 2026
Avis spontané
Réponse de toob
Thanks for sharing your experience. We are delighted to hear Charleigh was kind and efficient, and helped you get a great deal without taking up your time.
Rana
Excellent Customer Service
Excellent Customer Service – A Credit to toob!
I had the pleasure of speaking with Kerrie today regarding the renewal of my broadband contract, and I cannot praise her highly enough.
From the very beginning, Kerrie was exceptionally friendly, professional, knowledgeable and genuinely helpful. She took the time to explain everything clearly and thoroughly, ensuring I fully understood all aspects of my new contract and the options available to me.
What particularly impressed me was her patience, attention to detail and willingness to answer all my questions without ever making me feel rushed or pressured. She made the whole experience straightforward, reassuring and thoroughly pleasant.
It is refreshing to speak with someone who clearly takes pride in providing excellent customer service and genuinely cares about helping customers.
Kerrie is an absolute credit to toob, and I hope her managers recognise the outstanding service she provides.
Thank you, Kerrie, for making the whole process so easy and enjoyable. First-class customer service from start to finish. Very well done!
28 octobre 2026
Avis spontané
Réponse de toob
We really appreciate you taking the time to recognize Kerrie and the care she put into answering your questions, James. Your kind feedback means a great deal, and we will be very happy to make sure your thanks and recognition are shared with Kerrie and her manager.
Mohammed
cheap and reliable
28 octobre 2026
Réponse de toob
Thanks for sharing your feedback, Paul. We are really pleased to hear you find toob reliable and good value for money.
Mohammed
5 Star Service
Having worked in technology my whole life I was hesitant to go with Toob as a fairly new kid in the block. However, I gave them
a go and I have to say from the technical service to the customer service, they are undoubtedly the best provider I have been with.
28 octobre 2026
Réponse de toob
We really appreciate you giving toob a go and sharing your experience, Chris. It is brilliant to hear that both our technical service and customer service have impressed you, especially with your background in technology. Thanks for the fantastic feedback and for choosing toob.
Mohammed
Réponse de toob
We really appreciate you sharing your experience, Dan. It is great to hear that you found our team friendly and helpful.
Mohammed
The service was Great
The service was great, and the engineer was very polite and knowledgeable in his job. he respected my house, always asking where i wanted the items to be installed. Also, the customer service was great, with updates before the installation day, and on the installation day.
Great Company.
Thank you so much. I'm very happy, Customer .
27 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, Millie! We're delighted to hear both our customer service and engineer provided such a great experience, keeping you informed throughout and ensuring the installation was completed exactly where you wanted it. Thank you for choosing toob, and we're thrilled you're so happy with the service.
Rana
excellent broadband:perfect
27 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review, Spencer! We're delighted to hear you're enjoying an excellent broadband experience with toob, and it's great to know everything has been perfect.
Rana
Rolling Contracts
Our contract was due. The offer as a rolling customer is more expensive than a new client. The matter was concluded to our satisfaction. Whilst this policy appears an industry standard, it feels mighty unfair & will never sit well with loyal customers being charged more than new. We would conclude to say we do like their services bar from this important exception.
Seeing a reply from Toob so soon after my rating is not unusual. Its an example of just how customer focused they are.
26 octobre 2026
Réponse de toob
Thanks for your review, Paul. We're pleased the matter was resolved to your satisfaction and that you're enjoying toob's service. Whilst we run promotions for new customers, we understand your comments regarding loyalty and pricing, and we'll always look to support our existing customers where possible.
Rana
Réponse de toob
Thanks for the fantastic 5-star review, Ruth! We're delighted to hear you've had such a positive experience with toob and appreciate your kind words.
Rana
Very good experience
They are teamed up with city fibre in my area, but had a great experience with both companies the installation engineers were great and communication through the process was very good. The was a bit of a waiting time for installation but probably because they are so in demand. Once installed the equipment is good and speeds are exactly as promised. Overall no regrets, pleased with the service. Thankyou to Toob and city fibre.
27 octobre 2026
Réponse de toob
Thanks for the excellent 5-star review, James! We're delighted to hear both the installation and communication were great, and that you're now enjoying the speeds and service promised. Thanks for choosing toob, and we're thrilled you're pleased with your decision.
Rana
Highly recommend Toob
I’ve had fibre to the home with Vodafone and virgin media in the past. They’ve never quite hit the download speeds advertised and bill increases I’ve been with Toob for coming up to a year now and have no issues, no outages, constant reliable speeds and as advertised. I would highly recommend toob. A year in and no mid contract increases either. They do what they say they are going to.
27 octobre 2026
Avis spontané
Réponse de toob
Thanks for the brilliant 5-star review, Paul! We're delighted to hear that nearly a year in you're enjoying the reliable speeds, excellent service and value that toob promises, with no outages. Thanks for the recommendation, and if you'd like to spread the word, you can refer friends at toob.co.uk/refer.
Rana
Flawless
Just been installed and the work carried out by Jack was perfect. We discussed the best route for the fibre and now its fitted its hardly visible. The inside work was just as good and Jack left with everything working as expected. Great service. Thank you.
27 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, Robert! We're delighted to hear Jack provided a flawless installation, took the time to find the best route for the fibre, and left everything working perfectly. Enjoy your superb new connection with toob!
Rana
Local and Goid Service
Good service at reasonable price compared to other broadband providers. Local call centre and very helpful staff.
26 octobre 2026
Réponse de toob
Thanks for the fantastic 5-star review, Julia! We're delighted to hear you're enjoying great value, helpful support and the personal touch of our customer service team. Thanks for choosing toob!
Rana
I changed to Toob about a year ago
I changed to Toob about a year ago.
The changeover was seamless with no problems and ongoing great service, unlike Sky,Virgin and to a degree BT whose service or lack of it left a lot to be desired.
After a year I can only highly recommend.
27 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, Stephen! We're delighted to hear your switch to toob was seamless and that a year on you're still enjoying superb service and reliability. Thanks for the recommendation, and if you'd like to spread the word, you can refer friends at toob.co.uk/refer.
Rana
Excellent
Great service and reliable connectivity. The connection has been stable with minimal downtime, and the support team has always been helpful and responsive. Keep up the good work!
25 octobre 2026
Réponse de toob
Thanks for the excellent 5-star review, Tanumoy! We're delighted to hear you've enjoyed reliable connectivity, and helpful support from the toob team. Thanks for choosing toob, and here's to many more years of superb service!
Rana
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