I signed up with toob 9 months ago. The installation went smoothly, customer service was helpful, and I haven't had any issues whatsoever. The speeds are actually around 900 both down and up via ether... Voir plus
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Lisez les avis des autres
Our contract was due. The offer as a rolling customer is more expensive than a new client. The matter was concluded to our satisfaction. Whilst this policy appears an industry standard, it feels mig... Voir plus
L'entreprise a répondu
Great service, great router and fantastic customer service agents too. Sadly I don’t recall who I spoke to months ago to get booked in when my other provider was set to end but they were brilliant and... Voir plus
L'entreprise a répondu
I had a really positive experience speaking with Kerrie on the phone. She was friendly, professional, and patient, and she explained everything clearly. She made the whole process easy and took the ti... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de toob
Écrit par l'entreprise
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Coordonnées de contact
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, Royaume-Uni
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4,5
Excellent
12 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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The installation was straight forward…
The installation was straight forward the engineer that installed it was helpful explained everything clearly and was quick and efficient
30 octobre 2026
Réponse de toob
We really appreciate you sharing your experience, Anne Marie. It is great to hear the installation went smoothly and that our engineer was helpful and efficient. Thank you for choosing Toob.
Mohammed
All working well
All working well. Generally Internet and Wi-Fi very fast.
One outrage so far. Loss of internet and WiFi for half an hour one evening last week.
Turning it all off, waiting 5 minutes, turning back on didn't sort it. Twenty minute's later it all started working again.
30 octobre 2026
Réponse de toob
We really appreciate you sharing your experience. It is great to hear everything is working well and that your internet and wi-fi are generally very fast. We are sorry about the loss of service you experienced last week and we are here if you need any support.
Mohammed
Best Provider out Here!
I've been with you guys for almost a year now and you are the best provider out there! Even though your prices are rising the service is outstanding and worth the money. Glad I picked Toob!
28 octobre 2026
Réponse de toob
Thanks for sharing your experience with us, Harrison. We are delighted that you have enjoyed outstanding service over the past year and continue to find toob reliable. We really appreciate you choosing toob.
Mohammed
Réponse de toob
Thanks for sharing your feedback, Catherine. It is great to hear you found the experience quick and efficient.
Mohammed
Very helpull lady
Very helpull ladt, very quick and thorough...give her a pay rise !
30 octobre 2026
Avis spontané
Réponse de toob
Thanks for sharing your feedback, Pete. We are delighted to hear our team member was so helpful, quick and thorough. We are always happy to help if you need any further assistance.
Mohammed
Made the switch from EE to TOOB …
Made the switch from EE to TOOB really pleased so far. Engineer was very polite and worked swiftly.
100% recommend.
29 octobre 2026
Avis spontané
Réponse de toob
Thanks for sharing your experience, Benjamin. It is great to hear you are really pleased with your switch to toob and that our engineer was polite and efficient. We really appreciate your recommendation.
Mohammed
World Class Customer Service
World class customer service from Charleigh, I am very grateful for their patience and help - they were a good listener, very attentive and understanding, and helped expertly, thanks very much again Charleigh, much obliged
30 octobre 2026
Avis spontané
Réponse de toob
We really appreciate you sharing your experience. It is brilliant to hear that Charleigh was patient, attentive and understanding, and provided such expert help. We will share your kind words with Charleigh.
Mohammed
Réponse de toob
Thanks for sharing your experience, Gwynneth. We’re really pleased you were able to get a new deal that’s cheaper than your last one.
Rana
Very affordable Internet
Very affordable Internet, fast connection, extremely polite and knowledgeable engineer
28 octobre 2026
Réponse de toob
Thanks for sharing your experience, Lorraine. It is great to hear you are happy with the value and speed, and that our engineer was so polite and knowledgeable.
Rana
Never had any trouble with toob
Never had any trouble with toob, good service staff very helpful in my opinion a good company,,
29 octobre 2026
Réponse de toob
We really appreciate your feedback, Colin. It is great to hear you have had a trouble free experience with toob and found our team helpful.
Rana
Jim - asset to Toob
Jim - was incredibly helpful, clear and knowledgeable. Excellent experience from Toob to get effective WiFi through our home
29 octobre 2026
Avis spontané
Réponse de toob
Thanks for sharing your experience, Katherine. It is brilliant to hear how helpful, clear and knowledgeable Jim was, and that you now have effective wi-fi throughout your home.
Rana
Réponse de toob
We really appreciate you sharing your experience, Lee. It is great to hear your broadband is consistent and that your queries are dealt with quickly.
Rana
Réponse de toob
Thanks for sharing your feedback, Roy. It is great to hear you received excellent service and would happily recommend toob! If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer.
Rana
Itworked well
27 octobre 2026
Réponse de toob
Thanks for sharing your feedback. We’re glad to hear everything worked well for.
Rana
Réponse de toob
Thanks for sharing your feedback, Lucyna. We’re delighted to hear you’re very happy with the service from toob.
Mohammed
Broadband Renewal Call
Kerrie was very friendly and warm from the first moment of the call, she took time to find out a little about me personally and then clearly explained why she was calling and what was on offer, I had no hesitation whatsoever in signing up with Toob for another two years as they they have provided an excellent service and dealt with any issue quickly - thank you
29 octobre 2026
Avis spontané
Réponse de toob
We really appreciate you sharing your experience, David. It is brilliant to hear that Kerrie was so friendly and took the time to make the call personal while clearly explaining everything. We are delighted that you have been so happy with the service from toob and have chosen to stay with us for another two years.
Thank you for your continued support.
Mohammed
Talking to someone who understands and…
Talking to someone who understands and can deal with your problem..
28 octobre 2026
Avis spontané
Réponse de toob
Thanks for the fantastic 5-star review, David! We're delighted to hear you spoke with someone who understood your issue and was able to help, providing the excellent service we always aim to deliver at toob.
Rana
A great Service
Quick and efficient installion, seamless transfer from my previous company. I know have a connection that is three times faster at a very competitive cost. I would recommend Toob to anyone.
2 octobre 2026
Réponse de toob
Thanks for sharing your experience and for recommending toob. It is brilliant to hear your installation and switch went smoothly, and that you are enjoying a much faster connection at a competitive price. We really appreciate your support.
Mohammed
Réponse de toob
Thanks for sharing your feedback. We are really pleased to hear that we made your home move and switch with toob easy.
Mohammed
This was a very good service
This was a very good service, and the engineer was the best—very kind and helpful.
26 octobre 2026
Réponse de toob
We really appreciate you sharing your experience. It is great to hear you were happy with the service and found our engineer so kind and helpful.
Rana
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