I wanted to thank the team for the excellent support and responsiveness. I recently suggested a feature that would make the reservation process easier, and to my surprise it was implemented very q... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
All great, thank you. Food was excellent. Reservations easy to access on campsite arrivals. Friendly staff every time! Well done, and we often reflect on the huge logistics behind that working eac... Voir plus
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Prices will be high and take advantage of the tourist( in the camps) In addition, as an Israeli, seeing all the stickers against my country with captions such as “Star of David with a target on it“... Voir plus
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I’m not exactly sure why it’s so hard to book these campsites ourselves directly but whatever it is, I am glad I had Jana on my side to help with my reservation on such short notice. She was professio... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We're search aggregator and booking provider. We take care of the complexities of booking reservations in Torres del Paine so you can focus on things that are important.
Coordonnées de contact
Na Stribrniku 233, 28401, Kutna Hora, République Tchèque
- info@torreshike.com
- torreshike.com
4,6
Excellent
190 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Fast and easy.
Fast and easy.
The payment system was out a day (maybe a couple) but once it was fixed, the payment and booking was real easy and fast.
1 décembre 2021
Réponse de Torres Hike
Thanks Anne, I'm sorry for the problems with the payment gate, we're working hard on fixing it.
Seamless Reservation Process
The website made the reservation process for booking campsites in Torres del Paine so easy and seamless. I'm so happy my trip is now booked!
14 novembre 2021
Avis spontané
Réponse de Torres Hike
Thank you for the kind words, we wish you'll have a great stay in Torres del Paine!
Refund Still Pending after 5 1/2 months
I booked reservations in July 2020. Although booking our reservations was easy, I had to cancel due to the pandemic. A refund request was sent on Nov. 4, 2020 for a trip scheduled for Dec. 26-29, 2020. I received the refund for the Vertice reservations relatively quickly (Dec. 2020). I reached out to Torres Hike twice more and they still say they have not received the refund from FantasticoSur. In March, I sent an email to FantasticSur (copying Torres Hike) asking about my refund again. It is now mid-April and I have not received a refund for the FantasticoSur reservations. I have received no response at all from FantasticoSur and also did not receive a response to from Torres Hike on my last email.
22 avril 2021
Avis spontané
Réponse de Torres Hike
Dear Leah,
we're sorry for the inconvenience caused by the delayed refund. At the time when you booked your trip (November 2020) FantasticoSur had always refunded us in matter of days. Unfortunately, as the season 2020/21 progressed, refunds to our customers from FantasticoSur had became more and more delayed. Shortly after, we've stopped taking any new orders to avoid this kind of problems happening to more of our customers.
I am happy to say that as of July 2021 we finally received and passed along refunds to all of our customers.
As per our records it seems like we've responded to all your emails. It is always possible that some of the emails got lost in spam.
Again, sorry for the inconvenience
Tomas from TorresHike.com
Easy, Fast, Professional
Easy to use reservation system and check out. Fast responses to questions.
25 novembre 2020
Réponse de Torres Hike
Thanks, we're glad that you had a good experience.
Awesome site and great customer service
I booked with Torres Hike in July. The user experience on the site offers so much peace of mind. They saved me hours of research of looking at maps, shuttles, ferries, and planning out routes. And then they make it super easy to actually book with the two entities that run the campgrounds.
I ended up having to cancel the trip due to Covid, and it took 3 months for Fantastico Sure and Vertice Patagonia to actually process the cancellations and refunds. Torres Hike handled the initiation of the refund requests and kept me updated along the way up until it eventually was completed.
Although I didn't get to actually go on my trip, I couldn't be happier with the service I received, and will definitely use them again once the whole pandemic thing blows over.
29 septembre 2020
Avis spontané
Intuitive and easy to use!
8 août 2020
Avis spontané
Helpful, very responsive customer service
I reached out to Torres Hike customer service with a few questions about the feasibility of hiking the O Circuit in Torres del Paine during an upcoming trip to Chile. Tomas from Torres Hike responded within hours with really helpful information about restrictions on hiking the O Circuit due to seasonality and was able to provide useful information about alternative options for trekking in Patagonia. Great customer service experience, and I really like how Torres Hike takes the kind of confusing process of booking campgrounds in Torres del Paine and makes it simple as a “one-stop” destination to make reservations. Will definitely be booking through your site whenever I’m able to trek in Torres del Paine.
28 juin 2020
Avis spontané
Réponse de Torres Hike
Thank you Rob, hope you will be able to visit the park this season.
Very clear and easy to navigate
Very clear and easy to navigate. It would be amazing if there is an option to update closer to the trip such as meals and gear in case travelers have a change of plans.
12 juin 2020
Avis spontané
Réponse de Torres Hike
Dear Alifia,
thanks for your feedback! You can always update your itinerary by emailing directly to the agencies at ventas@verticepatagonia.cl and ventas@fantasticosur.com with your reservation number from your voucher. We will make sure to include this information in booking confirmations in the future.
makes so much easier than going through…
makes so much easier than going through each individual webpage. I was having a lot of trouble figuring out until I came across this website
8 juin 2020
Avis spontané
Réponse de Torres Hike
Hello Amanda,
thanks for your review. We're happy you managed to book your itinerary through us and hope you will have a good time in TdP :)
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