I bought this eBike four years ago and it has been working great, except the battery went south this month. The typical life expectancy for this type of battery is 3-5 years. I contacted the service a... Voir plus
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The whole front fork assembly was completely junk on the bike. It was welded wrong, the shocks didn't even work right, etc. It took 7 days to get a different fork that never came with any... Voir plus
L'entreprise a répondu
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new bas... Voir plus
L'entreprise a répondu
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vélos
- Vente en gros de vélos
- Magasin d'accessoires de vélo
- Magasin d'équipements sportifs d'extérieur
- Magasin d'articles de sports
Écrit par l'entreprise
TotGuard eBike, electric bikes for adults. From daily commuting to off-road adventures, TotGuard sells a wide range of electric bikes to bring you more outdoor riding fun.
Coordonnées de contact
Office Unit No.3, 13/F of Grand City Plaza, No.1-17 Sai Lau Kok Road, Tsuen Wan, New Territories, 999077, Hong Kong, Hong-Kong
- service@totguardebike.com
- totguardebike.com
3,7
Moyen
37 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Ordered in July
Ordered in July. Informed it was back ordered 3 weeks later when I went looking for it. Found another one and had it 3 days later. This item showed up about 5 months too late.
21 novembre 2025
Réponse de TotGurad Electric Bike
Dear Customer: Hello. Thank you for your feedback! We take your feedback very seriously. Due to insufficient stock of our display instruments in our US warehouse, we have to re-procure and ship them to you from our Chinese warehouse. This process involves sea freight and customs clearance, resulting in a longer delivery time, for which we sincerely apologize. Going forward, we will flexibly estimate procurement and prepare inventory in advance to avoid the risk of prolonged stockouts and to prevent customers from having to wait too long! We apologize for the delay. To make up for our mistake, we will send you a free bicycle lock as a gift! We hope this will compensate for our error. Please understand! Please feel free to contact us if you have any further questions! Thank you!
Réponse de TotGurad Electric Bike
Dear Customer: Hello. We understand you have already contacted our after-sales customer service. Our after-sales customer service has provided a solution to your problem. You can contact our after-sales customer service again at service@totguardebike.com, and send us a picture of the condition of each cable connector to help us diagnose and resolve the issue. Our engineers have determined that the problem may be caused by a faulty cable connector. You can also take your bicycle to a local e-bike shop for inspection. After the inspection, remember to ask for an invoice, and then contact our after-sales customer service to apply for repair compensation.
Customer Retention Program
The whole front fork assembly was completely junk on the bike. It was welded wrong, the shocks didn't even work right, etc. It took 7 days to get a different fork that never came with any instructions or guides to reinstall.
When we asked for a discount for our labor and effort at repairing this.
Customer Servce ToTguard Customer Retention Program, resolved the issue with an $80.00 refund discount to us for our difficulties. Be sure to ask about how and who's going to pay for issues, PRIOR..... to doing any repairs on our own. When we see/submit malfuntion,bad craftsmanship,out of box failures and shipping damages. We have to report a satisfactory outcome in the end.
11 octobre 2025
Réponse de TotGurad Electric Bike
Dear Customer: Hello. We sincerely apologize for the unpleasant shopping experience! Due to factors such as loose bicycle components, shipping compression, and high-intensity handling, your bicycle developed a front fork malfunction. We have tracked your after-sales records and understand that our after-sales personnel have contacted you and reached an agreement on after-sales service. We have provided you with a new front fork and headset replacement. Considering the labor costs incurred during the repair process, please contact our after-sales customer service and provide your payment invoice. Our customer service personnel will submit your after-sales invoice to our finance department for approval to compensate for your losses and reimburse part of the repair costs. TotGuard will continue to wholeheartedly provide you with assistance and support. Have a pleasant ride!
ordered this July 25
ordered this July 25, 2025. Just received it last week.
Ridiculously too long to get a bike charger!!!!
16 octobre 2025
Réponse de TotGurad Electric Bike
Dear Customer, Hello. We are sorry to have kept you waiting for so long. Since our charger parts are out of stock in our US warehouse, we can only ship them to you after they are purchased from overseas. This may take a while, and we apologize for the inconvenience. To make up for our apologies, we have prepared a $30 e-gift card for you, which you can use to make purchases in our online store or to offset your expenses. The gift card will be sent to your email address, so please check it. Thank you! Thank you again for your love and support of TotGuard!🙇
Reasonable price and very good customer…
Reasonable price and very good customer service.
14 octobre 2025
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Battery was easy to install and works…
Battery was easy to install and works great. Only downside for me was having to wait 2-3 weeks for it to be back in stock before shipping
3 octobre 2025
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Sorry to have kept you waiting. Because some of our batteries are out of stock in the US warehouse, especially batteries for older models from 2022-2024, we can only ship them to you after purchasing them from overseas. This may take a while, and we apologize for the inconvenience. To make up for our apologies, we have prepared a $30 e-gift card for you, which you can use to make purchases in our online store or to offset your expenses. The gift card will be sent to your email address, so please check it. Thank you! Thank you again for your love and support of TotGuard!🙇
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Thank you for your interest and support in TotGuard electric bikes! If you need further help, please contact the after-sales email service@totguardebike.com for customer support.
Easy to put together
21 septembre 2025
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes! We wish you a pleasant ride!
I wish the company would have 36 spokes…
I wish the company would have 36 spokes so I can redo my rim with my new motor but it is what it is. They only have eight left in stock
9 septembre 2025
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Thank you for your feedback. We are currently experiencing inventory shortages of some components in our US warehouse. If you are still missing spokes, please contact our customer service email at service@totguardebike.com with your order number to request a restock from our China warehouse. We will then transfer the stock and deliver it to you.
Great product! Great price!
The bike arrived quickly and was packaged very well. The assembly was simple and easy. Everything worked as it should and it’s easy to use. Great product for the price!
18 septembre 2025
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!
Items included?
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new base, however I don't feel having to go back and forth via e-mail should have been necessary to receive what is promised on their site.
9 septembre 2025
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Thank you for your feedback. Because our batteries have different models of old and new models, some of the old batteries have a battery base, while the new batteries do not have a base. Based on your suggestions, we have updated the product image information. To express our gratitude to you, we will give you a $30 e-gift card (sent to your email address). Wish you a happy life! Thank you!
Yagottayetone.
Got here quick. Very easy assembly. Charged the battery and then just started having fun. This thing scoots. Was surprised at the speed. Gears shift easy. Worth more than what you pay for.
1 septembre 2025
Réponse de TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!
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