After extensive research into material safety, I chose a Totter + Tumble playmat, hoping it would provide a safe space for my baby. Unfortunately, our experience has been deeply upsetting. We... Voir plus
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We absolutely love our Totter & Tumble play mat and it’s finished off our kids’ play zone perfectly. We liked the variety of styles available and the mat is so comfortable when you’re down on your k... Voir plus
L'entreprise a répondu
Really pleased with my experience with customer service. My mat is beautiful, but unfortunately has a tight curl that would not budge. They offered some solutions but unfortunately it did not flatten.... Voir plus
I have purchased a few of these now and have them in every room, I love them because they are easy to clean and stay looking perfect. My family also use them now too, they are ideal for pets too. You... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Totter + Tumble create family-proof playmats, with beautiful, design-lead patterns to complement modern interiors. Made from luxury memory foam, and including absolutely no nasty chemicals in the non-toxic PVC, Totter + Tumble playmats are safe, stylish, simple and supportive - just what you need for your family and your home.
Coordonnées de contact
Royaume-Uni
- totterandtumble.co.uk
4,4
Excellent
74 avis
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A répondu à 66 % de ses avis négatifs
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Kindness and Care in every detail
I absolultey love the Mat - the quality , color and everything about it is excatly what I need for practicing the Feldenkrais Method - I have given the mat another function and it is great! In Addition to that the company ethos and customer care of T&T are so wonderful - I had family tragedy happen suddenly and there was a to and fro about where the mat was to be delivered / if i was going to be in the country and Lucy made everything so easy and handled everything with kindness and care, and even resent my order via courier for free. I look forward to using this mat in my daily practice and studio.
Thank you T&T - truly amazing
21 mai 2026
Avis spontané
Réponse de Totter + Tumble
Thank you so much for your beautiful review, we are truly touched by your kind words.
We are so pleased to hear your Totter + Tumble mat is working so well for your daily practice and studio, especially for the Feldenkrais Method. While our mats are designed as premium playmats for family homes, we always love hearing how Totter + Tumblers use them in new ways, from movement and stretching to supportive floor-based practice.
We are also so glad Lucy could make things a little easier during such a difficult time. Customer care really matters to us, and we are grateful you felt supported with kindness and care.
Thank you again for choosing Totter + Tumble 🧡
great customer service
The customer service is fantastic and they really are so communicative and friendly. This was pretty essential though as there were several operational hiccups along the way (wrong swatch sent, slow swatch refund, playmat lost by couriers etc). In all, they are very dedicated, proactive, kept tabs on the replacement playmat and were keen to make things right. We love the designs too, and our little one is already loving the safe rolling area!
15 mai 2026
Avis spontané
Réponse de Totter + Tumble
Thank you so much for taking the time to leave such a thoughtful review.
We are so pleased to hear you felt supported by our customer care team, but we are also sorry there were a few hiccups along the way. From the swatch mix-up to the courier issue, this certainly was not the smooth experience we would want for you, and we truly appreciate your patience while we worked to put things right.
Our Totter + Tumble playmats are designed to bring together beautiful, interior-led design with a comfortable, non-toxic and practical play space for babies and family life, so we hope your mat is now very much settled into your home and loved for years to come.
Thank you again for your kind words and understanding 🧡
Amazing rug!
Amazing rug!! The cushioning is great for my kids who love jumping around and doing gymnastics all day, plus it looks great. Would definitely recommend!
24 avril 2026
Avis spontané
Réponse de Totter + Tumble
Thank you so much for your brilliant review, we are so pleased to hear your Totter + Tumble playmat is already being put through its paces with tumbling and gymnastics. Our playmats are designed to bring together premium memory foam comfort, safe family play and stylish, rug-like design, so this is exactly what we love to hear.
Thank you again for choosing Totter + Tumble, and for recommending us too 🧡
Easy clean!
After considerable deliberation due to the price, I decided to purchase a Totter + Tumble mat—and I only wish we had done so sooner.
We use it as our living room rug and regularly receive compliments on its appearance. It is also very easy to clean, which makes it especially practical for everyday use in a home with lots of children.
I would highly recommend this product. It would be even better to see a wider range of colours and styles available.
26 avril 2025
Avis spontané
Réponse de Totter + Tumble
Thank you so much for your wonderful review!
We completely understand that a premium playmat is a considered purchase, so hearing that you only wish you had chosen one sooner means the world to us. Our mats are designed to be safe, supportive, stylish and practical for everyday family life, so it is lovely to know yours is working so beautifully as your living room rug as well as a comfortable play space for your children.
We are especially happy to hear it is receiving compliments in your home and proving easy to clean day-to-day... exactly what we hope for busy family spaces.
Thank you also for your feedback on colours and styles. We are always exploring new designs and will absolutely share this with our team. 🧡
Love these!
Very happy with my playmat. Looks great, easy to clean and perfect for life with kids.
24 avril 2026
Avis spontané
Réponse de Totter + Tumble
Thank you so much for your lovely review! It is wonderful to know it looks great in your home, is easy to clean and is working so well for everyday life with your little ones.
Thank you again for choosing Totter + Tumble, your support means so much 🧡
Réponse de Totter + Tumble
It is wonderful to know your playmat is hard wearing and easy to clean in your home. Our stylish playmats are designed to be durable, supportive and wipe-clean, so this is exactly what we love to hear. 🧡
Fabulous customer service
Fabulous customer service, speedy return and delivery, beautiful mat for my grandchildren! Highly recommended!
23 avril 2026
Avis spontané
Réponse de Totter + Tumble
Thank you so much for your wonderful review, we are so pleased to hear you had such a positive experience with our customer care team and that your Totter + Tumble playmat has found its home with your grandchildren 🧡
Amazing
Amazing! I exchanged my first rug for a different design and size, it arrived the next day, thank you so much for helping me pick the new design, it suits my living room perfectly! X
23 avril 2026
Avis spontané
Réponse de Totter + Tumble
Thank you so much for your lovely review . It is wonderful to hear your exchange arrived so quickly, and that the new design and size suit your living room perfectly. Choosing a playmat that works with your interior can make such a difference, especially when it becomes part of the room you use every day.
Thank you again for choosing Totter + Tumble 🧡
Excellent Customer Service
I recently ordered from Totter&Tumble and the customer service I received was fantastic- particularly from Lucy.
Unfortunately the courier (DX delivery) claimed to deliver my playmat to a random address on my street but did not. I was extremely worried that I might have missed out on quite a sum of money. However, after contacting Totter &Tumble, they were willing to conduct an investigation and sent me a replacement mat within the week. Lucy kept me in the loop the whole time. The communication was fantastic. I didn’t feel comfortable using the same courier company for the replacement mat and Lucy arranged delivery with another trusted courier service. I was so impressed.
The mat I received is beautiful and sturdy. The neutral colours really match my home and I can see it will be a product that will last a while. I look forward to using it.
20 avril 2026
Avis spontané
Réponse de Totter + Tumble
Thank you so much for taking the time to share this experience.
We are so sorry your original delivery experience caused such understandable worry. A missing playmat is the last thing we want for any Totter + Tumbler, especially with such a considered purchase, so we are really pleased Lucy could support you, keep you updated and arrange a replacement with an alternative courier.
We are so happy you love the playmat itself too. Beautiful, sturdy and designed to sit naturally within your home is exactly what we hope for - a play space that feels just as considered as the rest of the room, and one you can enjoy for years to come. 🧡
Easily stains
It’s a nice mat but it stains so easily. Spent £180 on a mat that has marks all over it after a few months. Using bicarbonate of soda mixed with water as suggested just removes the pattern and leave a big white mark on the mat.. Not toddler friendly but would be good for babies I guess.
10 avril 2026
Avis spontané
Réponse de Totter + Tumble
Thank you for taking the time to share your experience. We are really sorry to hear you are disappointed with how your playmat is looking after a few months use.
Our playmats are designed to be wipe-clean for everyday family life, though they are not completely stain-proof. However, we would not expect our suggested bicarbonate of soda paste to remove the pattern when used as advised.
Please do get in touch with our customer care team with photos of the marks and the affected area if we can support further. 🧡
Great mat but can leave color on the floors
I had the playmat since 2024. All good until a few days ago when I picked it up to clean under it and noticed green hue on my vinyl flooring. I had the green side of the playmat down on the surface for the last few months, before that I had it facing up. It completely colored my flooring. It is not discoloured from the sun, the original flooring is grey. PLUS I have a different brand play mat near it and the floor under it did not turn green.
I messaged their support with photo and video evidence and their response was: not our fault, it is your flooring not being exposed to uv.
I am quite disappointed with the mat and the response, since otherwise we loved it.
27 mars 2026
Avis spontané
Réponse de Totter + Tumble
I am sorry to see you have had an issue with your flooring changing colour beneath the Totter + Tumble mat. To reassure, our fully sealed memory foam playmats do not transfer colour, however, it may be that your flooring is not suitable for a waterproof floor covering.
Please do reach back out to our Customer Support team if we can assist further, my colleagues are always very happy to assist.
A Worthwhile Investment – Stylish, Safe, and Stress-Free
I’ll admit I was skeptical about the price at first, especially since I bought it online without actually seeing or feeling the material in person. However, now that it's in our home, I couldn't be happier with the purchase. The quality is immediately apparent; it feels incredibly premium and doesn't have that "babyish" look—it actually complements our decor.
Most importantly, our baby absolutely loves it. It provides the perfect amount of cushioning for play and tumbles. It is also remarkably easy to keep clean; a quick wipe and it looks brand new again. If you’re on the fence because of the cost, take the leap—it’s a rare baby product that is as practical as it is beautiful.
20 mars 2026
Avis spontané
Réponse de Totter + Tumble
Thank you for your beautiful review. We are so pleased to hear the investment has been worth it! I hope you and your baby enjoy the safe and soft surface for years to come.
Love these
Love these. They clean well, feel great, and love the new bigger size. We have 4 now and can’t wait to see the new designs.
Only thing they could improving is the accuracy of their print placement. We have two next to eachother of the same mat and the print doesn’t line up from mat to mat.
13 mars 2026
Avis spontané
Réponse de Totter + Tumble
Wow - you truly are Totter + Tumble superfans with four in your house. Thank you so much for the support.!
It would be amazing if patterns could line up across multiple mats, but unfortunately it is not possible due to the way they are printed. We are so pleased you are enjoying your playmats besides that though.
My playmat arrived with an orange stain…
My playmat arrived with an orange stain on, no idea what’s happened but box was slightly damaged. Was going to reach out to customer service but it’s no returns or refunds point blank so tbf I’m disappointed.
17 février 2026
Avis spontané
Réponse de Totter + Tumble
Sorry to hear that your playmat arrived with a stain and a slightly damaged box, that’s absolutely not the experience we want for our customers.
While our policy outlines that we don’t offer returns on used playmats, we would always step in to help if an item arrives in less than perfect condition and we actively encourage customers to be in touch within seven days of delivery, should they find any issues.
Please reach out to us directly at info@totterandtumble.co.uk and our customer care team will be very happy to support.
Even better than expected
My Mat arrived yesterday. Took one day to arrive. Packaged perfect. The Mat itself is so much better than expected
.really happy!!
12 février 2026
Avis spontané
Réponse de Totter + Tumble
We are so pleased to hear your mat arrived quickly and in perfect condition, and even more delighted that it exceeded your expectations! That’s exactly what we hope for with every order.
Thank you for taking the time to share your experience, it makes such a difference to our small team and helps other families feel confident choosing Totter + Tumble.
We hope you and your little one enjoy your mat for many years to come 💛
Samples Truly Represent the Quality and Colors
The quality and size of the samples are excellent. I was able to feel the thickness and see the colors when deciding which print fit my granddaughter's room. After feeling and viewing, I simply returned in the prepaid envelope provided and was promptly refunded for the sample (not the shipping). Totter and Tumble produce a solid, quality product!!!
1 février 2026
Avis spontané
Totter and tumble XL mat
Recently received our mat after very speedy delivery. We Iove the design of the mat, and the fact we can turn it over for a different look. It has enabled significantly more comfort when playing with our toddler on the floor. It is so easy to wipe down and clean a perfect addition to any house with small children. We will enjoy many years playing in comfort on the floor. Thank you Totter & Tumble, I will be recommending you to my friends. I will also be ‘borrowing’ it for my workouts!!
20 janvier 2026
Avis spontané
Buy once, buy well
I'm a firm believer in buying good things once and this is exactly that kind of product. Great designs that look tasteful rather than childish. Wonderful cushioning, whether on carpeted or hard floors. I love how they're double-sided, giving a fresh look and also a plan B should our son decide to take a pen to it, like he does quite a few things.
3 février 2025
Avis spontané
These mats are amazing!
These mats are amazing. We have three and they've been loved and used everyday for years and are still in perfect condition. Very worthwhile investment for babies and young kids.
14 janvier 2026
Avis spontané
Réponse de Totter + Tumble
Oh Dani, This makes us so happy to read, thank you! Knowing your Totter + Tumble playmats are still in perfect condition after years of daily use is exactly why we design our durable playmats to last from babyhood and beyond. A proper family investment, and we’re so glad yours are still going strong!
Beautiful, long lasting mats
For 3.5 years we have 2 of these mats in our house (and always looking for space for a 3rd) and they still look as good as new even though they have had every type of toddler damage thrown at them! They are beautiful desings, so soft for all types of play and relaxation. I recommend these to every new parents.
7 janvier 2026
Avis spontané
Réponse de Totter + Tumble
It's wonderful to hear how you have loved Totter + Tumble in your home over the last few years. Thank you for sharing your experience, and for recommending us to friends - that means so much!
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