The package was never received, even though it was supposed to be delivered with a signature. The seller refused to take steps with the carrier to claim insurance and reimburse me. Under these circum... Voir plus
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Lisez les avis des autres
This Castelli thermal weight jersey is a quality item and has soft fleece inside. Fits perfectly but there is not a lot of extra room for layers underneath. I can always wear a jacket on top in really... Voir plus
Good selection and price. Unfortunately when I completed my order I was told the item was out of stock and the the order was canceled. The order showed up on my door the following week. Removing my... Voir plus
I had ordered a Castelli jacket & the colors on the web site were not the colors on the jacket that arrived. As instructed I ordered a replacement immediately in black. Several days passed with no... Voir plus
L'entreprise a répondu
2,8
Moyen
104 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
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I have purchased multiple items from…
I have purchased multiple items from them, never any issues .
18 septembre 2019
Avis spontané
Tour Cycling Shopping Experience
Been shopping here for cycling clothing since April of 2019. No one has better prices on Castelli and Sidi! Highly recommend Tour Cycling.
3 septembre 2019
Avis spontané
Sidi cycling shoes the best.sidi cycling shoes
Sidi cycling shoes the best.
Last pair lasted decades
17 juillet 2019
Avis spontané
Good selection of merchandise and staff…
Good selection of merchandise and staff were helpful with a return.
1 juillet 2019
Avis spontané
shoes arrived as they were promised
4 mai 2019
Avis spontané
Excellent service
Excellent service. Problem with stock but resolved quickly. Highly recommend.
27 juillet 2018
Avis spontané
I have a similar experience as other…
I had a problem with getting a return refunded but they called me and took care of the issue.
14 février 2018
Avis spontané
Réponse de Tourcycling
Customer was refunded in 6 business days from product check in. Order was shipped promptly free shipping we provided free return shipping. Returns take from 3 to 7 days to process as we must inspect and return items to stock. We never refused a refund on this.
I'd like to share my experience with …
2/22/18 Just to be clear...I have not received a refund in any amount from Tour Cycling. In fact, since their posting on 2/14/18 my credit card company has informed me that Tour Cycling has disputed ever receiving the jacket despite documents to the contrary. PayPal has reached out to Tour Cycling to assist with the refund and is awaiting a response. This seems like a tremendous amount of time and effort to avoid refunding $110.49. While I appreciate Tour Cycling acknowledging my experience they should not have stated the issue has been resolved. If I ever get a refund, I will update my post so that potential buyers can make an informed decision.
2/13/18 I'd like to share my experience with Tour Cycling. On October 24, 2017 I purchased 2 cycling jackets from Tour Cycling. My credit card was charged 4 times because of a problem with the website. I spoke to Matt the owner and was assured the issue would be resolved. In the end, I had to dispute 3 of those charges with my credit card. Once I resolved that matter, I returned one of the jackets to Tour Cycling which they received on November 16, 2017. I received a confirmation email from Tour Cycling that stated I would received a refund in 5 to 10 days. Since that email I have left several messages and emails asking about my refund. As of February 13, 2018, I have not received a refund nor has any one from Tour Cycling responded to my calls or emails. I have asked my credit card to assist me once again. The lost money ($110) will not break the bank. I am not even going to share my opinion about the company other than to give them one star. I just want to share this story and let others draw their own conclusion. I highly recommend that you consider JensenUSA, Merlin, Competitive Cyclist, and Colorado Cyclist.
14 février 2018
Avis spontané
Réponse de Tourcycling
Customer is correct we had an issue in October when we changed to our new site. This issue has been resolved. The customer was refunded and provided Courtesy store credit for the delay.
Great people and very helpful along …
Great people and very helpful along with being able to find what I want when no one else had it.
31 décembre 2017
Avis spontané
Everything went smooth
20 novembre 2017
Avis spontané
Poor Return Policy
My last order was two jerseys. Both were defective and had to be returned with shipping paid for by me. I did not feel that was right. I would have even preferred an exchange but could not take a chance on another order.
17 novembre 2017
Avis spontané
Excellent choice and competitive pricing
Always have competitive prices for high quality cycling gear. I only wear Assoss, so Tour Cycling are my 'go to guys'. Great customer service and prompt delivery.
14 novembre 2017
Avis spontané
They ended up spending a great deal of …
They ended up spending a great deal of time to ensure that I not only ordered the correct shoe style but the correct shoe size as well. Much more time than any other mail order company
14 novembre 2017
Avis spontané
Craig West SIDI Techincal Socks ( Wind Socks ) Color: Black Size: M
EXCELLENT! I am very pleased with my new pair of Black SIDI Techinical Socks, ( Wind Socks )!! I wish I would have known about Tour Cycling sooner!! The SIDI Wind Socks were priced well, with shipping included. The shipping was fast, as Tour Cycling is in Lutz, Florida, dealing with Hurricane “Irma,” shipping to Kentwood, Michigan at the time of this order!! My SIDI Wind Socks are very comfortable, and they match perfect with my team cycling kit!! I will definitely order from Tour Cycling again!!!! 😃🚴❤️💗
13 novembre 2017
Avis spontané
Very happy with timely delivery
11 novembre 2017
Avis spontané
Great company to do business with
Great company to do business with. Great selection of products and superior customer service. I have never had an issue with them
10 novembre 2017
Avis spontané
Tour Cycling has become my “go to” …
Tour Cycling has become my “go to” source for All Castelli products (of whom I have become a true “fan boy!”). Tour Cycling represents their products well, price them competitively, and stands behind them with easy hassle free returns.
9 novembre 2017
Avis spontané
Great site, first class service!
Great site, very helpful customer service, and rapid shipping!
9 novembre 2017
Avis spontané
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