I only wanted to transfer my pension pot to another pension provider. I was not able to access online my account and nobody seems to be ready to help. Very difficult to communicate with them. When... Voir plus
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Lisez les avis des autres
The man who answered the phone Osman was very polite and respectful. He dealt with my enquiry very quickly and affectionately. It's not the first time I have had dealings with Osman and on each occas... Voir plus
I have to be honest and say my experience with TPT has not always been smooth. However today instead of emailing or contacting via secure contact, I spoke to Andrew, who could not have been more hel... Voir plus
Sabrin was extremely helpful and resolved the issues I had signing into my account in just a few minutes. They also provided some key information based on another query I had. The call wait time was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Coordonnées de contact
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, Royaume-Uni
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4,5
Excellent
2 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very poor app
Very poor app, locked out of changing investments, over 6 months of no replies to email or chat messages, always thanks we will be in contact, very poor service
14 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Simon. We’re really sorry to hear about your experience. Being unable to manage your investments and not receiving meaningful updates for such a long period is understandably frustrating. This isn’t the level of service we aim to provide, and we appreciate you taking the time to share your feedback.
If you haven’t already, it may help to escalate this directly to our formal complaints team, could you please share your full name and reference number with escalation@my.tpt.co.uk? We’ll be ready to investigate this as soon as we receive these details.
Many Thanks
TPT Retirement Solutions
ANGEL ANTONIA
Angel Antonia was very helpful and understanding and explained fully what my current situation is
14 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good afternoon, Les, and many thanks for the positive feedback.
Was very clear and polite
13 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good afternoon, Dave, and many thanks for the positive feedback.
Brilliant
Brilliant, very easy, quick phone response, happy service and great comms well done!
13 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good afternoon, Alfie, and many thanks for the positive feedback.
Calm and clear speaking voice of the…
Calm and clear speaking voice of the call handler, listened carefully to my questions. Good clear advice on what to do for my request. Thank you.
13 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good afternoon, Jo, and many thanks for the positive feedback.
Very polite
Very polite, advised that the line would go quiet while he looks at my request came back to say he was still looking. Well spoken.
13 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good afternoon, Catherine, and many thanks for the positive feedback.
Very polite and informative
Very polite and informative, supplied the information I required.
13 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good afternoon, Steve, and many thanks for the positive feedback.
Raj was very helpful and courteous.
13 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good afternoon, Mel, and many thanks for the positive feedback.
Clear and polite advisor
Clear and polite advisor. Answered all my questions with ease. Very impressed!
13 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good afternoon, Mandy, and many thanks for the positive feedback.
Excellent pension advice and guidance
I recently spoke to a TPT advisor who provided clear valuable information & guidance with my pension options.
He explained things clear in a precise manner and was very professional.
I was left feeling informed and very confident with my options going forward.
12 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Sharon, and many thanks for the positive feedback.
Amazing support and advice given by TPT…
Amazing support and advice given by TPT advisor. She talked me through everything I needed clarification on.
12 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Sarah, and many thanks for the positive review.
Very happy with this company and Service
Very happy with this company staying in touch to keep me informed of my pension. And after calling today speaking to a very polite man called Esman he went through with me on how to set up a portal to view my account and helped with changes putting me at ease. Thank you.
12 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Donna, and many thanks for the positive feedback. We're pleased that Usman was helpful.
The receptionist that took my call…
The receptionist that took my call today was very patient and helpful with my enquiry.
12 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Delroy, and many thanks for the positive feedback.
I waited a long time to speak to…
I waited a long time to speak to someone but then when I got through the lady was very helpful
12 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Karen, and many thanks for the feedback. We're sorry for the long wait you experienced.
My experience was smooth and very…
My experience was smooth and very professional Usman explained my pension status clearly.
He also explained if I have any issues completing do not hesitate to contact him to go through form.
11 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Julian, and many thanks for the positive feedback. We're pleased that Usman was helpful.
The lady who spoke to me was very…
The lady who spoke to me was very patient and she made me understand exactly what I was expecting to do, she was lovely, a very big shout thanks to her
11 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Nana, and many thanks for the positive feedback.
The staff member that I spoke to was…
The staff member that I spoke to was excellent. Listened carefully to my concerns and resolved them quickly and to my satisfaction. I have a learning disability and struggle terribly at times with phone calls due to anxiety. Andrew, who dealt with my call was professional and very patient. The call went so well I didn't get stuck with any anxiety. I didn't tell Andrew that I'm Autistic because I didn't have to.
7 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Zen, and many thanks for the positive feedback. We're pleased that Andrew was professional and patient.
First of all I want to say thank you to…
First of all I want to say thank you to Jyoti for her support and patience while talking to me as I have memory problems. Jyoti talked me through every step of the process, Iam so very grateful to Jyoti Hopefully the rest of my journey through this difficult situation for me will be as smooth as this one. Thanks again for your patience and support. Alister Anderson
11 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Ali, and many thanks for the positive feedback. We're pleased that Jyoti was supportive and helpful.
Great customer service
Great customer service. Paula was polite, courteous and helpful.
11 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, and many thanks for the positive feedback.
The lady who I spoke to was very…
The lady who I spoke to was very helpful and really nice on the phone. It nice to talk with someone who like to help people
11 mai 2026
Avis spontané
Réponse de TPT Retirement Solutions
Good morning, Tina, and many thanks for the positive feedback.
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