I’ve been with Trafalgar for over ten years. I can not think of one interaction that has been below 8.7/10. They often go beyond the standard of asked politely. Everything from timesheet processing to... Voir plus
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Lisez les avis des autres
I’m a return customer, grateful that Trafalgar are on my latest agency’s PSL - spoke with John Harris for re-onboarding; lovely, humorous, relatable and just so friendly. Hi John! You are great at w... Voir plus
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I originally went with Trafalgar for my umbrella company based on value for money, however, I’ve also been delightfully surprised by the quality of the service. The advisors who answer the phone have... Voir plus
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I have used Trafalghar several times through my contracting work. I've always found them knowledgeable, helpful and really easy to deal with.
À propos de l'entreprise
À propos de Trafalgar Umbrella
Écrit par l'entreprise
Coordonnées de contact
Jubilee House, East Beach, Lytham, FY8 5FT, Lytham St Annes, Royaume-Uni
- 020 7940 1990
- info@contractorsolutions.co.uk
- trafalgarumbrella.co.uk
4,7
Excellent
103 avis
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Billie was amazing
Billie was very friendly and empathetic of my situation, which is a rare find in the contracting world! She kept in touch with updates and tried all she was able to do to help- thank you Billie for everything !
24 octobre 2025
Avis spontané
Réponse de Trafalgar Umbrella
Hi Charlie,
Thank you for sharing your experience. We're really glad to hear that Billie was able to assist you effectively and with empathy.
If there is anything else we can do to help, please do let us know.
Kind Regards,
Charlie @ Trafalgar
Réponse de Trafalgar Umbrella
Hi Michael,
Thank you for your review! We're glad to hear you found it smooth and straightforward to register with us.
Kind Regards,
Charlie @ Trafalgar
Turn the volume down in the pressure …
The volume of emails and phone calls after the initial enquiry were ridiculous. The high pressure makes it seem like they t could be a scam but they are probably just on commission.
9 octobre 2025
Réponse de Trafalgar Umbrella
Hi there,
Thank you for leaving a review.
We're sorry to hear that you feel your experience with Trafalgar Umbrella hasn't met the standards you expect from us on this occasion.
We value all feedback, and as such have looked into your complaint. According to our records, the emails you received were reminders to sign a contract of employment.
These reminders are intended to be helpful and allow you to get signed up and paid as quickly as possible, however we regret to hear they came across as pressurising and created stress.
As such, we have adjusted our processes and reduced the frequency that they are sent.
We hope this addresses your concerns, and that the rest of your experience with us will be to our usual 5 star standard.
Kind Regards,
Charlie @ Trafalgar
Simple seamless process
I am very impressed with the responsiveness from the team from Trafalgar.
This is a new process for me and this whole onboarding process was stress free and seamless
Thank you
26 août 2025
Réponse de Trafalgar Umbrella
Hi Mrs Nichole,
Thank you for sharing your thoughts. We're delighted that we've been able to make your first experience with umbrella employment a good one!
Kind Regards,
Charlie @ Trafalgar
Absolutely amazing service …
Absolutely amazing service from the team at trafalgar. Especially Billie who has always helped whenever needed. She is professional friendly and efficient. Always helpful as well.
John Harris is also excellent and deserves a mention as well. I highly recommend this company
31 juillet 2025
Avis spontané
Réponse de Trafalgar Umbrella
Hi Lisa,
Thank you for taking the time to leave a review. We appreciate your kind words about Billie, John and their teams, and we're glad to hear that your service has been to the standard you deserve.
Kind Regards,
Charlie @ Trafalgar
Efficient, fair and professional - highly recommend. Happy to use again
I've just used Trafalgar for the first time in respect of working a short-term contract and they were brilliant.
I had a dispute with the agency I worked via on the above project, which concerned payment (more specifically, a lack of!). Ultimately, Trafalgar helped conclude the matter to my satisfaction (no help from the agency though, who were useless - Equiniti Hazell Carr and their client, Diligenta, based on this latest disgrace of a project, need to ask themselves some serious questions about how to manage such work!). They acted fairly, efficiently and overall professionally - I'd definitely use them again based on this very good experience.
Steph from Trafalgar's compliance team was excellent in dealing with the above matter specifically, with general support from Billie, Sophie and Stacey being impressive. Thanks all!
7 juillet 2025
Avis spontané
Réponse de Trafalgar Umbrella
Hi Ryan,
Thank you for taking the time to leave a review.
We're sorry to hear that this contract didn't go completely smoothly, however we are glad that you were able to rely on Trafalgar's customer service to reach a satisfactory outcome. It's what we're here for.
We would love the opportunity to work with you again, and hope to speak to you in the near future.
All the best,
Charlie @ Trafalgar
Billie is a credit to the company
I requested an employment reference, but unfortunately has to call back several times as it was not processed correctly on multiple occasions. I then had a phone call from billie to apologise and say that she is now taking over this request. She was so helpful and efficient, the reference was sent within an hour of speaking to her.
8 juillet 2025
Avis spontané
Réponse de Trafalgar Umbrella
Hi Emma,
Thank you for taking the time to leave a review.
First of all, we apologise for the inconvenience caused by your incorrect reference. We will ensure your feedback is used to tighten up our processes regarding references.
We are, however, glad to hear that Billie was able to resolve your issue. We do hope you enjoy the rest of your experience with Trafalgar.
Kind Regards,
Charlie @ Trafalgar
Excellent customer service from Billie…
Excellent customer service from Billie Smithen.
3 juin 2025
Avis spontané
Réponse de Trafalgar Umbrella
Hi Zohaib,
Thank you for your kind words.
We're glad to hear that Billie was able to assist!
Kind Regards,
Charlie @ Trafalgar
The world needs more Billie Smithens…
Had the pleasure of speaking with Billie Smithen multiple times recently, who moved heaven and earth to help resolve an issue caused by Student Loans Company. Can’t thank Billie enough for taking ownership of the issue and liaising with multiple stakeholders to ensure it was resolved in time for payday. Thank you for your help!
3 juin 2025
Avis spontané
Réponse de Trafalgar Umbrella
Hi Michael,
Many thanks for leaving a review. We're glad to hear that Billie was able to resolve your issue quickly and effectively.
If you require any further assistance, please do get in touch.
Kind Regards,
Charlie @ Trafalgar
They are simply the best umbrella…
They are simply the best umbrella company, knowledgeable and helpful
28 avril 2025
Réponse de Trafalgar Umbrella
Hi Suky,
Thank you for sharing your thoughts.
We're delighted to hear that we're your favourite umbrella company, and we look forward to continuing to work with you!
Kind Regards,
Charlie @ Trafalgar
The registration was a breeze
The registration was a breeze! John is fantastic and very knowledgeable. I’ll highly recommend Trafalgar to contractors.
25 avril 2025
Réponse de Trafalgar Umbrella
Hi Judith,
Many thanks for leaving your review. We're glad to hear that you found registration easy, and that John was able to assist you.
We greatly appreciate it when our clients recommend us, so to say thanks we've introduced a referral rewards scheme, allowing you get 4 weeks margin-free. Head to our website (trafalgarumbrella.co.uk/referral-rewards) or ask a member of our team to learn more.
Kind Regards,
Charlie @ Trafalgar
Réponse de Trafalgar Umbrella
Hi Kung,
Thank you for leaving a review. We're glad to hear we were able to help quickly and effectively.
Kind Regards,
Charlie @ Trafalgar
Sophie was really professional and …
Sophie was really professional and helpful in explaining my payment/tax queries
3 avril 2025
Avis spontané
Réponse de Trafalgar Umbrella
Hi Sam,
Many thanks for your review. It's brilliant to hear that we were able to assist with your query, and your feedback will be passed on to Sophie and her team.
Kind Regards,
Charlie @ Trafalgar
Very Simple and Easy with nice contacts
1 avril 2025
I’m a return customer!
I’m a return customer, grateful that Trafalgar are on my latest agency’s PSL - spoke with John Harris for re-onboarding; lovely, humorous, relatable and just so friendly. Hi John! You are great at what you do and I hope your superiors see this :) Trafalgar have been my preferred Umbrella for years and I think always will be; highly recommend!
HT
24 mars 2025
Réponse de Trafalgar Umbrella
Hi Helen,
We're glad to hear you've had such a great experience with John! It's also really encouraging to see returning contractors, and it's great to have you back.
Rest assured, your kind words will be passed on to John and his team.
Kind Regards,
Charlie @ Trafalgar
Réponse de Trafalgar Umbrella
Thank you for leaving a review. Your recommendation means a lot to us, and we're glad to hear you've had a good experience with us.
Kind Regards,
Charlie @ Trafalgar
Excellent customer experience
This is the third occasion I have used Trafalgar's Umbrella services and I have found them to be professional, courteous and quick to respond to queries I have raised. I highly recommend this company.
18 mars 2025
Réponse de Trafalgar Umbrella
Thank you for leaving a review.
We greatly appreciate your recommendation, and are glad to hear that you have enjoyed your experiences with us!
We look forward to continuing to work with you.
Kind Regards,
Charlie @ Trafalgar
I have been using Trafalgar on and off for almost 20 years
I have been using Trafalgar on and off now for approximately twenty years now and the four stars instead of five stars was for various issues in the early days but I have to say since the last 10 years onwards I have received nothing more than five star service and have no complaints and no issues as they have totally modernised and improved their professionalism. So I would always recommend them to others as have been dealing with John from there for over 15years and he and the others have been superb and always have paid me on time. Don’t hesitate use Trafalgar if this is your first umbrella company.
6 mars 2025
Avis spontané
Réponse de Trafalgar Umbrella
Hi Raymond,
First of all, thank you very much indeed for your astounding loyalty! Client retention is a crucial measure of satisfaction, so we're delighted to hear we're delivering in this regard.
We apologise that the beginning of your Trafalgar experience wasn't as smooth as we would hope, however we're glad to hear you've noticed our dedication to continuous improvements over the years.
Your kind words will be passed onto John and his team, and we hope you continue to enjoy working with Trafalgar for many more years to come!
Kind Regards,
Charlie @ Trafalgar
Excellent service!
I was worried I missed out the opt out for my pension but Amanda Gagon from the customer experience senior team managed to help and assist me. She looked into the issue for me and called me back the next day and took me through step by step. I managed to opt out with her assistance. She also looked into my tax code and helped me with this as I was unsure. Top service and top Company!
4 mars 2025
Avis spontané
Réponse de Trafalgar Umbrella
Hi Tarik,
Many thanks for leaving a review. It's great to hear that Amanda was able to assist with your query regarding your pension!
Should you require any further assistant, please do get in touch.
Kind Regards,
Charlie @ Trafalgar
Well explained and reactive to any…
Well explained and reactive to any questions or enquirires.
3 mars 2025
Réponse de Trafalgar Umbrella
Hi Julie,
Many thanks for leaving a review. We're glad to hear we've been able to answer any of your queries efficiently, and encourage you to reach out should we be able to assist you further.
Kind Regards,
Charlie @ Trafalgar
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