Transform Avis 

I had breast augmentation surgery with Transform Hospital Group in 2017 and purchased a 10-year warranty at the time of my procedure.

In 2022, I attended a consultation due to concerns with my implants, but I was told that no further treatment would be provided unless I paid additional fees.

Recently, I have developed ongoing discomfort and changes in the appearance of my breasts. When I contacted the company again, I was informed that the original company had gone into administration and that a new company (Transform Medical Services Limited) does not accept responsibility for previous patients, warranties, or liabilities.

I was advised to contact the implant manufacturer instead, and my concerns regarding my warranty and medical records were not resolved.

I am disappointed by the lack of continuity of care and the inability to access clear support or accountability regarding a surgical procedure that still affects my health today.

Patients should be made fully aware that warranties and aftercare may not be honoured if the original company structure changes, and communication regarding responsibility has been unclear and unhelpful in my experience.

In April 2025 I booked to have a procedure done at their Birmingham hospital in September 2025.
Just before the op date, and conveniently out of the cooling off period, I was told the hospital was closing down as it was unsafe to use. Since then I have been told a hospital nearer me would be opening so I waited for a date to use that hospital. I was then told I wouldn’t be able to use that hospital after all, and I would have to go to Manchester.
Shortly after that, I was informed I could go to Milton Keynes hospital which was nearer to me but needed to wait. When I chased this up a few weeks later for dates I was told I couldn’t have my procedure there after all, so I had been messed about for months with an abundance of wrong information for nothing.
I was finally told again I would have to go to Manchester which is nearly 3 hours away from me and would mean having to stay the night before in a hotel, and the night of the procedure because of the travelling time
Due to the mis-information, being messed about, and lack of confidence I asked Transform for my £500.00 deposit back as they were the ones who cancelled my operation in September not me. I was told I cannot have a refund because Under the Terms and Conditions agreed at the time of booking, Transform Medical Services Ltd reserves the right to amend surgical locations and facilities where operationally required – although I could not see this sentence anywhere in their terms and conditions – More mis-information??
It is very unfair for them to use this clause when it was them who changed the original agreement that I signed without any consultation as to whether this would be acceptable to me or not.
I have now been in contact with my nearest private hospital and got a quote for the same procedure and am far happier with the whole service, that unfortunately Transform are unable to supply.

I recently had a revision surgery with Dr Bhatty for a lower blepharoplasty. I can honestly say he is a wonderful surgeon who went above and beyond to make sure I had the results i hoped for. Also all staff at the electivia hospital were friendly caring and helpful. I would definitely recommend.

Hello Debbie,

I’ve just woken up after my first night recovering from my tummy tuck, and I wanted to take a moment to write about my experience so far and highlight how incredible my care has been up to this point.

Dr Cheema made me feel at ease from the moment I arrived at the hospital. My nerves had really kicked in within the first hour, but he made me feel extremely calm when he came to check on me before surgery.

James in theatre spoke to me consistently whilst the anaesthetist was putting me to sleep, and he really helped me relax — going to sleep was the scariest part for me. The anaesthetist was also so funny and kept making me laugh; I barely remembered I was in an operating theatre.

You’ll have to accept my apologies as I can’t remember everyone’s names from the day shift yesterday after I woke up, apart from Lee who brought me my meals and was absolutely lovely to me too. There was also a young man on shift who told me he’d been here since March, and again he made me feel very comfortable and well looked after.

I also wanted to mention the two ladies on the day staff with long dark hair, although I’m so sorry I can’t remember their names. When I first woke up from surgery I immediately needed the toilet, and although we tried a bedpan, I really needed to get up and go properly. Both of them helped me so gently and carefully get to the toilet, and at that moment when I felt so vulnerable and uncomfortable, they made me feel completely safe and cared for. I won’t forget that kindness.

I’ll be very truthful then first night (last night) was rough for me. The pain was quite bad and the garment kept riding up and hurting me. However, Debbie, Debbie and Ilma all did such an amazing job looking after me overnight. Nothing I asked for was ever too much, and they were all kind enough to spend time with me throughout the night on different occasions, which genuinely made me feel so at home. Staying in hospital away from home is personally a really hard experience for me, so that kindness meant a lot.

Overall, the people here are incredible, and I would really appreciate it if you could pass on my thanks and gratitude to everyone involved in my care.

And thank you as well for all of your support too, Debbie x

Transform is the worst surgery company in the whole country that went bankrupt and now they reopened again and they’re trying to regain their credibility I had rhinoplasty done over four years ago the worst thing I ever done. I'm still waiting to get my £10,000 back. they had none a terrible job and I'm had to go to have it redone in Turkey.

I had upper and lower Blethroplasty may 2025 Having done no research at all.
I had just a recommendation to see Mr Bhatty a consultant surgeon in this area of expertise.

I was 63 years old at the time of surgery..
I had noticed heavy top lids probably from about the age of my early 50s which I hated..So with encouragement from my younger daughter I decided to go ahead with surgery…
Mr Bhatty was lovely he listened to my concerns looked at my eyes and said yes Ihe thought I would be a good candidate for upper Blethroplasty but, in his opinion I needed lower too. He did not pressure me at all..

I went home thought about it and decided to go ahead with both upper and lower Blethroplasty… I’m so glad I did. This surgeon is so skilled and knowledgeable in what he does without being pushy.. My results are amazing my confidence is soaring I’ve never felt better… Thank you Mr Bhatty you are a very skilful surgeon… A very happy lady indeed. Thanks again Mrs c Buckley

Initially went well, was referred promptly the Consultant was excellent and very happy to replace my hip.
A date was booked pre-op assessment done, I then received the invoice which I paid in full immediately only to be informed 3 days later that the hospital (not the surgeon) had refused to carry out the surgery.
I called Transform to request my money back was told it would take 28 days.
What are they doing with it? Accruing interest in suppose.
Was also told this is in their terms and conditions, at no point was I informed that this was their policy.
Obviously I am stuck now can't book elsewhere as they still have my money.
Talking to them is a waste of time, they refuse to let you speak to anyone with authority and when you email to their complaints department you get an automated message that says no-one will ve available for 5 days.
Be warned don't hand over any money until you are 110% certain you are getting your procedure.

Brilliant surgeon really great care, first rate staff and exceptional facilities. I couldn't be more pleased. Thank you very much

Very disappointed with the lack of communication and organisation from this company after surgery.

My postoperative appointments have been repeatedly changed and cancelled with very little notice. I was originally booked for an in-person appointment, then told it would have to be a video consultation. Only for that to then be cancelled on the day also. I was later told to attend a different clinic in a different city, of which I’m now still waiting to be confirmed.

I would strongly suggest anyone considering treatment here asks very clear questions about what postoperative care and communication will actually be provided. As it would appear that once you’ve paid a large sum and had your surgery. There is very little after care or consideration.

Jenny was amazing Organising appointments and replying to my queries and moving things around too always at the end of an email or text even out of hours so lovely it’s a shame I never got to meet her in person x
My surgeon Mr Rahman was unbelievable he did a very complex job so well and got me results I didn’t think was possible
It’s clear he worked so hard to get these results and he wanted perfection
Lovely friendly guy we laughed about it and he made me feel so comfortable he was doing his best for me at all times

I recently had my third breast augmentation procedure with Transform Hospital Group on the 17th May, and once again the experience was absolutely amazing from start to finish.

A huge thank you to Mr Rayman, who was incredibly professional, reassuring, and made me feel completely at ease throughout the whole process. His attention to detail and expertise are outstanding, and I couldn’t be happier with my results already.

I also want to mention my coordinator, Jenny Rae, who has been fantastic. She was always there to answer any questions, kept me informed every step of the way, and genuinely made the whole experience feel personal and stress-free.

This being my third procedure with Transform says everything about the level of care and service they provide. Every member of staff has been kind, supportive, and attentive, and I wouldn’t hesitate to recommend them to anyone considering surgery. Thank you again for making the whole journey such a positive experience!

A wonderful experience from start to finish!
I contacted Transform regarding a breast augmentation and from the very first call, I knew I was in good hands. Debbie was incredibly helpful — nothing was too much trouble, and she answered all my questions with ease. She swiftly arranged a consultation at a date and time that suited me perfectly.
When I arrived, the welcome was warm and the atmosphere immediately put me at ease. Dr Sabri was thorough and attentive, taking the time to understand my reasons for wanting the procedure and making me feel completely comfortable throughout. He walked me through everything, the different implant options available, what the procedure would involve, and what to expect during my recovery. He even showed me a visual of what my results could look like, which gave me real confidence in my decision.
I've since paid my deposit and I am so excited to begin my journey. A huge thank you to Debbie and Dr Sabri, you've been absolutely brilliant. I cannot recommend Transform highly enough.

From the first phone call, to the appointments, meeting the amazing surgeon, operation and the continued after care, Transform are all round, brilliant.
The kindness and care from all staff is top form.

I came for my consultation today and couldn’t have asked for anymore, Melody the chaperone was so lovely and made me feel so relaxed, she is very professional and efficient. Dr Oudit my surgeon was also lovely, friendly and very thorough he explained everything to me in detail I wasn’t rushed at all and was invited to ask any questions I may have. I would recommend Transform in Manchester to anyone who wanted a consultation to definitely make an appointment, Electiva Hospital is like a hotel it’s so clean and has a lovely atmosphere which puts you at ease as soon as you walk through the door.
Thank you again to Melody & Dr Oudit for making my experience perfect.

I rarely leave reviews, but after over a year dealing with the aftermath of my surgery and the ongoing complaints process, I feel other people deserve to be aware of my experience with Transform.

My original surgery involved a breast uplift, areola reduction and implants. Following surgery, I experienced wound healing complications requiring repeated nurse visits, antibiotics and ongoing aftercare appointments over several months before I final saw the surgeon. I was left with a very Unsatisfactory Surgical Outcome:

Disproportionately high nipple position relative to the breast mound

Persistent lower pole fullness, indicating poor lift balance

Lack of upper pole fullness, inconsistent with my requested result

Areola size remaining disproportionately large

I was ultimately advised that extensive corrective surgery would now be required, including:

a further uplift

additional areola reduction and correction of nipple placement.

implant exchange. (On the day of surgery, I was informed that the originally planned implants were unavailable and would be replaced with an alternative at no extra cost.
This was presented as a last-minute decision, with no meaningful discussion of:
alternative options
impact on outcome
risks or differences
I have since confirmed via my warranty card that I received Motiva Ergonomix breast implants, which are specifically designed to produce a natural sloped result and do not provide the upper fullness I explicitly requested. I explicitly requested a round implant after a lot of research)

What has been most disappointing is the handling of the situation afterwards.

Over the past year I have experienced:

repeated appointment cancellations and booking errors

poor communication

delays in arranging revision surgery

ignored emails and complaints

last-minute cancellation of revision surgery

ongoing uncertainty regarding continuity of care

The surgeon who was due to carry out my corrective surgery has now left the company, and I have since been advised I may need to return to the original surgeon despite my complaint directly relating to the outcome of that surgery.

As a patient who paid privately in good faith, the entire experience has been emotionally draining, stressful and incredibly disappointing.

I do not wish for anyone else to experience any of the above and to be left feeling physically, emotionally and financially affected after placing their trust in a company for such significant procedures. My advice to anyone considering surgery would be to research very carefully not only the surgeon and procedure itself, but also how complications, complaints and aftercare are managed if things do not go as expected.

At 61, I’ve never had cosmetic surgery but feel a bit unhappy with my breasts after losing weight and ageing. The fullness has gone, and I constantly adjust my clothes around my bras. Feeling unhappy, I researched and visited clinics before seeing Dr Rahman at Transform Manchester. He’s highly qualified, so I booked a consultation.

On my first appointment with Dr Rahman I was ver nervous. I wanted a natural uplift, like a push-up bra, not bigger. During the consultation, he listened attentively and advised on under or over-the-muscle implants and all aspects of the surgery. I left feeling confident in his expertise and ready to book a date, though I was still worried about the implant size.

I needed another appointment, so I had a phone consultation to discuss it further. Dr Rahman reassured me and arranged another face-to-face appointment to put my mind at ease. Transform and Dr Rahman went above and beyond for me. I know I was a bit of a bother, but everyone was understanding. It’s a big decision.

Finally, I went for my surgery in February. The staff were lovely, and my room was beautiful, clean and not too clinical. I saw Dr Rahman before going down, and he reassured me again, promising to do the right thing for me.

The surgery was quite late, and I didn’t get back to my room until 8 pm. This is my only issue.
It was about eleven o’clock when I headed home. I was still feeling a bit off from the anaesthetic and quite unwell and in pain. Looking back, I think it would have been better for me and my husband who drove me an hour home if I’d stayed in hospital that night. That said, the nurses on the ward were amazing, taking care of my pain medication and helping me out.

Now ten weeks post-op I feel amazing and more importantly I think I look amazing. Dr Rahman did a fantastic job and I honestly think he’s a miracle worker. I’m so happy with the size and look of the surgery. The scars are healing nicely and I’m looking forward to summer and strappy tops.

I would definitely recommend Dr Rahman and the Transform clinic if you’re considering any kind of surgery.

I would also like to thank all the ladies who helped with admission and administration, especially the lovely Barbara who again couldn’t do enough for you. What a lovely lady.

Thank you all, I can’t express jus

From the very beginning with Sarah ,the care and professionalism shown by the entire team were absolutely outstanding. Every step of the process was handled with kindness, patience, and reassurance, which made such a difference during what could have been a very stressful time.

The communication throughout was excellent, and all questions and concerns were answered clearly and compassionately. Leading up to the surgery, the staff made sure patient A felt comfortable, informed, and supported at all times.

The surgery itself was handled with exceptional skill and care, by MR Agha and the attention given afterwards was equally impressive. The dedication, compassion, and professionalism shown by everyone involved truly went above and beyond.

We are incredibly grateful for the amazing care patient K received from start to finish and cannot thank the team enough for their support and expertise.

Clear informative advice, I am in two minds whether to take them out now due to age and Debbie really helped answer all my questions and worries to help make my decision. No pressure, would highly recommend a consultation

Absolutely amazing surgery care received second to none archala was fabulous every member of staff were exceptional would recommend in a heartbeat

From the moment I looked into my surgery, I spoke with . She was just lovely. We discussed my needs and what it was I was looking for and why. Everything was explained in full about the surgery. By the end I was fully confident that I had made the right decision and booked my consultation and surgery date there and then. Best decision I have ever made. They kept in close contact all the way up to my surgery and my post op care has been wonderful. The surgeon and staff at the hospital were fantastic, my care was top notch. I would highly recommend using Transorm for any of your surgical needs. Thank you again