Our accounts manager, Tracy Marriott is very good. We don’t need to contact her often but when we do Tracy is very prompt and helpful with replies. Tracy keeps us updated on the performance of the c... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My house in Herne Bay, Kent has been available for holiday rentals for many years now and I have worked with several agencies. I must say that the Travel Chapter method of allocating a specific memb... Voir plus
L'entreprise a répondu
Breakwater at Heath Court has a wonderful view of Brixham .Only downside was that the Ground floor Bedroom En -Suite though immaculately clean, as was everywhere else that mattered eg Kitchen and mai... Voir plus
L'entreprise a répondu
Travel Chapter provide a terrible service and charge huge fees to mismanage your holiday home. I have had guests without gas central heating and hot water in the midst of winter becuase of b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.
Coordonnées de contact
Royaume-Uni
- travelchapter.com
3,9
Bien
397 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Travel Chapter Our Agents
We have been with this agency since the early days of Suffolk Secrets. It is a difficult time at present in the Hospitality business. Our journey has been good since appointing them to advertise our business, it has to be said that this is mainly due to Hannah Keeble our Manager and first link with Travel Chapter.
Hannah works tirelessly to support us throughout our bookings and planning for the Season. For this reason I have no hesitation in recommending Travel Chapter.
2 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Steve,
Thank you for taking the time to share your feedback. We greatly appreciate your trust and loyalty in working with our company. We’re delighted to hear that your experience with your Homeowner Account Manager has been so positive, and we're committed to supporting you every step of the way. Your recommendation means a lot to us, thank you.
As valued homeowners with us, as always, please feel free to contact us if there's anything we can assist you with.
Kind regards,
Hayley
As an owner I have had excellent support…
As an owner I have had excellent management support from Darren Willams. Always makes himself available when I need to ask a question or run an idea by him. Darren has a practical, pragmatic but also commercially sensible view to share
1 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Nicola,
Thank you for sharing your positive experience. We're so glad to hear that your Homeowner Account Manager has been so supportive and is always available to offer you assistance whenever needed.
We value you as a homeowner with us, and as always, if we can be of any assistance please feel free to get in touch.
Kind regards,
Hayley
Delighted!
I am delighted with the help and support Louise Worthington gave me in helping me to decide to get onboard with Travel Chapter. She answered my numerous quetions with clarity. Once I had signed up the process of listing my properties was straightforward and I was soon aware of my account manager who is now overseeing my account. Louise showed great sensitivity and I would highly recommend. I am looking forward to a good working relationship in the years to come.
25 février 2025
Avis spontané
Réponse de Travel Chapter
Good morning Dolly,
Thank you for taking the time to share your feedback. We're thrilled to hear that our New Business Manager was able to assist you effectively and that the process of listing your holiday properties was smooth and straightforward. It's great to know that you’re already feeling supported by your Homeowner Account Manager. We appreciate your recommendation, thank you.
We truly value you as a homeowner with us, and as always, if we can be of any assistance please feel free to contact us.
Kind regards,
Hayley
Assistance with finding occasional change-over help
I needed to find someone to help and do the change-over in my holiday barn and Darren Williams was very helpful and quick in coming up with a suggestion. I haven't needed to contact him very often but he has always been willing and pleasant.
10 février 2025
Avis spontané
Réponse de Travel Chapter
Good morning Penelope,
Thank you for sharing your feedback. We’re so glad to hear that your Homeowner Account Manager has been available to assist whenever needed. If you ever require further assistance, please don’t hesitate to reach out – we value you as a homeowner with us, and we’re always here to help.
Kind regards,
Hayley
A helpful company
A helpful company, I get great bookings and helpful service from staff. I would recommend as a holiday rental company.
29 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Kate,
Thank you for your sharing your feedback. We’re so glad to hear that you’ve had great bookings and positive experiences with our team members. Your recommendation means a lot to us, thank you.
As a valued homeowner with us, as always, please feel free to contact us if there is anything we can do to help.
Kind regards,
Hayley
Fantastic company from start to finish
Fantastic company from start to finish. We had some knowledge of holiday Lettings, but the team really helped us look at things we haven’t thought of before and I can honestly say the whole process has been seamless. Would highly recommend.
29 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning James,
Thank you for taking the time to share your feedback. We're so pleased to hear that our team have been able to offer valuable insights and make holiday letting as smooth as possible for you.
We really value you as a homeowner with us, and as always, if we can assist with anything, please feel free to contact us.
Kind regards,
Hayley
Excellent service particularly from…
Excellent service particularly from Annabel Leach. She has been astute and given us professional and prompt advice that has been extremely helpful.
29 mars 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Sarah,
Thank you for taking the time to share your feedback. We’re glad to hear that our New Business Manager has been helpful and has provided you with professional and prompt advice. If we can be of any further assistance please feel free contact us and we'll be happy to help.
Kind regards,
Hayley
Excellent Service
We have used Travel Chapter (previously Cornish Horizons) for many years and have been very happy with their service. Annabel Leach did a great job onboarding our two properties in Porthleven, Cornwall with her extensive knowledge.
Our Account Manager Amanda Dunstan has looked after us well, together with the in-house Management Services Team of Megan, Rachel & Emma.
29 mars 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Jason,
Thank you for sharing your feedback, and we truly appreciate your continued loyalty over the years. It’s fantastic to hear that our New Business Manager had such a positive impact during the onboarding process, and that both your Homeowner Account Manager and our Managed Services Team have been able to support you effectively.
We value you as a homeowner with us, and as always, if we can be of any assistance please feel free to get in touch.
Kind regards,
Hayley
Holidaycottages.co.uk make joining effortless.
Holidaycottages.co.uk make joining effortless.
They made everything so simple and have thought of everything. The app is very user friendly.My point of contact was very friendly and very professional.
I can't fault anything about the whole process.
26 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Marie,
Thank you for taking the time to share your feedback. We’re thrilled to hear that you found the process of joining us both straightforward and simple. It’s great to know that you find our app user-friendly and that your point of contact was friendly and professional.
As a valued homeowner, please don’t hesitate to reach out if there’s anything we can assist you with and we’d be happy to help.
Kind regards,
Hayley
Travel Chapter is an excellent company
Travel Chapter is an excellent company. There is always someone available by phone to answer enquires. They provide regular marketing and pricing reviews. The website is user friendly and efficient.
A highly recommended holiday letting agent.
25 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Jane,
Thank you for taking the time to share your feedback. We're so happy to hear that you’ve had such a positive experience with our team and that you feel supported. It's good to know that you find our marketing updates and pricing reviews helpful, and that our website is user-friendly and efficient as well.
You are a valued homeowner with us, and as always, please feel free to contact us if there's anything we can assist you with.
Kind regards,
Hayley
First Holiday Let
After considering Travel Chapter for our first cottage rental, they were quickly on the job and sent an agent around to inspect the property (pre refurb) and give valuable advice on how to proceed. The process was explained in detail and if there were any problems along the way, they would be there to assist. What was thought to be a daunting task was made easy by their professional advice and the whole process of getting on to the holiday let market was a breeze. Thank you.
4 novembre 2024
Avis spontané
Réponse de Travel Chapter
Good morning Dave,
Thank you for taking the time to share your feedback. We're so glad to hear that our team were able to assist you in making the process of preparing your property for the holiday let market a smooth and positive experience.
We appreciate having you as a valued homeowner with us. As always, if there's anything we can assist you with, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Superb Property Manager
As a holiday cottage owner I am very satisfied with the level of support from my Property Manager Stephen. He is extremely professional, quick to respond to queries and attentive, as well as understanding what matters to small business owners in this industry. He takes time to check in and make sure everything is running smoothly and I feel very confident that he would tackle any issue, no matter how small or complex.
24 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning,
Thank you for taking the time to share your feedback. It's fantastic to hear that your Homeowner Account Manager is providing such a high level of service and that you feel so supported.
We truly value you as a homeowner with us, and as always, if we can be of any assistance please feel free to contact us.
Kind regards,
Hayley
We have been with Travel Chapter for…
We have been with Travel Chapter for nearly 3 years and have been very happy with the service. We have a dedicated account manager which is so helpful. Joice is always there to speak to if I have a query. Its a very personal service. Its a great company for both owners and guests, I would recommend them.
21 mars 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Laura,
Thank you for taking the time to share your feedback. We are delighted to hear that you’ve had such a positive experience with us over the past 3 years (almost!). It’s wonderful to know that your Homeowner Account Manager has been able to support you so well. We strive to provide excellent service for both homeowners and guests, and your recommendation means a lot to us.
We truly value you as homeowners with us, and as always, if we can assist with anything, please feel free to contact us.
Kind regards,
Hayley
Great experience getting our cottage online
Some friends of ours recommended The Travel Chapter to us as they had been letting their three properties successfully with the company for several years.
When we contacted the company, an appointment was made for us to meet with Samuel Knight. Throughout the whole process of getting our cottage online, Samuel has been brilliant and it has been such a pleasure meeting him and corresponding with him! He’s made the process really easy, given us rental figures that we are happy with, provided information and answers to all of our questions promptly, he hasn’t rushed us into making a decision and he has worked with us with regards to the period of time the cottage is let for this year.
7 mars 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Emma,
Thank you for taking the time to share your feedback. We’re so pleased that your friends' recommendation led you to us, and that your experience with our New Business Manager has been so positive. We’re delighted to be working with you to help support the success of your holiday cottage.
We really value you as homeowners with us, and as always, if we can help with anything, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Happy Holidays
Travel Chapter just carry on as you are, your homeowner account manager will look after your needs in a friendly and helpful manner. Will always recommend to prospective homeowners.
17 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Edward,
Thank you for taking the time to share your feedback. We truly appreciate your confidence in our company, and we're delighted to hear that you are pleased with the level of service provided by your Homeowner Account Manager.
We're committed to providing excellent service, and your recommendation means a lot to us.
We really value you as a homeowner with us, and as always, if we can help with anything, please do get in touch.
Kind regards,
Hayley
I saw a huge increase in bookings when…
I saw a huge increase in bookings when I moved my property on to Travel Chapter and away from a local agent. That was vital for me in making it a financial success.
16 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Ray,
Thank you for taking the time to share your feedback, we are so glad to hear that the move to our company has made such a positive impact on your bookings and financial success.
We truly value you as a homeowner with us, and as always, please feel free to contact us if we can assist with anything.
Kind regards,
Hayley
Excellent Owner Support ensuring optimum bookings
I have been with Holiday Cottages for approximately 2.5 years .We moved to them after a terrible experience with another holiday letting company
Holiday cottages have been excellent and my property listing has great photos and accurate description .The management of bookings and my payments have been perfect .Holiday Cottages stands head and shoulders above their competitors because they provide a named property manager .The property manager is available by phone and email and this ensures all queries are answered promptly.My property manager is excellent Joice is always there to help answer my questions and ensure my property maximises all potential bookings .I can recommend Holiday Cottages without reservation.
15 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Katie,
Thank you for taking the time to share your feedback. It's fantastic to hear that your experience with us has been so positive over the past 2.5 years. We're also pleased to know that your Homeowner Account Manager has been so helpful and supportive in maximising your property’s potential. We're committed to providing excellent service, and your recommendation means a lot to us.
We really value you as a homeowner with us, and as always, if we can help with anything, please do get in touch.
Kind regards,
Hayley
Our meeting was very friendly and…
Our meeting was very friendly and relaxed, and answered the questions we had straightforwardly and to our satisfaction.
10 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Mr Walker,
Thank you for taking the time to share your feedback. It’s great to hear that your meeting went well and that we were able to assist.
If we can be of any further assistance, please feel free to contact us and we will be happy to help.
Kind regards,
Hayley
Travel Chapter will take you to the Moon...Cottage
In July of 2023 I engaged the services of Travel Chapter (holidaycottages.co.uk) to market our Holiday Cottage, Moon Cottage Wittersham (Property code: OC-M27683).
A professional freelance photographer came and took some amazing photos for the web presence incl drone shots.
Our bookings have been excellent with 81% occupancy in 2023-24, 89% in 2024-25 and this year we are already at 75%.
The service from Joice, our Travel Chapter manager is excellent.
Look no further than Travel Chapter for your Holiday Cottage marketing needs.
All the best Ian and Louise
14 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Ian & Louise,
Thank you for taking the time to share your feedback. We’re so pleased to hear how happy you are with our services, the level of support you receive from your Homeowner Account Manager, and that your booking levels are excellent.
We truly value you as homeowners with us, and as always, if we can help with anything, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Absolutely brilliant service from…
Absolutely brilliant service from signing up to going live. Samuel Knight was a pleasure. He was totally professional, and I would highly recommend him and his company if you are thinking of holiday letting.
14 mars 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Julie,
Thank you for taking the time to share your feedback. We're pleased to hear that you had such a positive experience signing up with us and that our New Business Manager made such a great impression.
We truly value you as a homeowner with us, and as always, if we can help with anything, please do get in touch.
Kind regards,
Hayley
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.