Our accounts manager, Tracy Marriott is very good. We don’t need to contact her often but when we do Tracy is very prompt and helpful with replies. Tracy keeps us updated on the performance of the c... Voir plus
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Lisez les avis des autres
My house in Herne Bay, Kent has been available for holiday rentals for many years now and I have worked with several agencies. I must say that the Travel Chapter method of allocating a specific memb... Voir plus
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Breakwater at Heath Court has a wonderful view of Brixham .Only downside was that the Ground floor Bedroom En -Suite though immaculately clean, as was everywhere else that mattered eg Kitchen and mai... Voir plus
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Travel Chapter provide a terrible service and charge huge fees to mismanage your holiday home. I have had guests without gas central heating and hot water in the midst of winter becuase of b... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.
Coordonnées de contact
Royaume-Uni
- travelchapter.com
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397 avis
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A répondu à 88 % de ses avis négatifs
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Property owner satisfaction
We have advertised our holiday home, Horne's Place Oast & Barn, through Travel Chapter for years and have been very happy with the service provided. The owner portal is easy to use and the customer-facing websites are too. Having a dedicated account manager who knows our property and takes the time to give individualised advice on how to maximise bookings is great – thanks Joice.
11 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Amy,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’ve been happy with the service we’ve provided over the years. It's great to hear that your Homeowner Account Manager is so helpful and supportive.
We truly value you as a homeowner with us and your continued loyalty, as always, please feel free to contact us if we be of any assistance.
Kind regards,
Hayley
Wonderful view of Brixham .Only…
Breakwater at Heath Court has a wonderful view of Brixham .Only downside was that the Ground floor Bedroom En -Suite though immaculately clean, as was everywhere else that mattered eg Kitchen and main Bathroom ,had no means of heating and we were there in March and it was Cold. There was a Wall mounted Fan Heater but it did not work.
Do not let this stop you Booking during the warmer months you will not be disappointed !
8 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Alan,
Thank you for taking the time to share your review further to your recent holiday. We are pleased to hear that you had an enjoyable stay in Brixham.
In order for us to identify which holiday property you stayed in, we will need some more information from you please. You will shortly receive a request from Trustpilot, please respond within 3 days. We will then make sure your feedback on how the property can be improved is shared with the Homeowner Account Manager, who can relay your comments to the homeowner for future consideration.
If we can be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
The Cider Press (Yew Tree Cottage) Sway
We thoroughly enjoyed our stay at Yew Tree Cottage (The Cider Press), which was definitely enhanced by all the great commination and information from the owners. The welcome goodies too were a great bonus and very enjoyable. The beds and pillows were extremely comfortable, plus you could see the linen and bathroom towels were very good quality, making our stay seem more like being in a posh hotel, which was lovely. The location of this cottage too was perfect for walks in the New Forest as it was literally at the end of the road. We will definitely look at staying in this property again in the future.
28 février 2025
Avis spontané
Réponse de Travel Chapter
Good morning Wendy,
Thank you for taking the time to share your feedback further to your recent holiday. We are delighted to hear that you had such a wonderful stay.
If we can be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Don't arrive in the dark!
We had a horrid journey and arrived after dark, which didn't help. It's not a great road to stop on in the dark as the cars whizz down the hill past you. We had expected that we would be able to unpack our vehicle from the parking space - but there wasn't space for that and the parking space is not next to the cottage entrance. We have stayed in cottages where they have advised that the parking space is tight and had more space to park than this!
The steps down from the road are absolutely treacherous in the dark too, no lighting.
So, I don't think the cottage description is as helpful as it could have been and the experience has really put me off using this letting agent again.
20 mars 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Catherine,
Thank you for taking the time to share your comments further to your recent holiday. Your feedback is important to us, as it helps us to improve our service.
In order for us to review the details of the holiday property you stayed in, we will need some more information from you. You will shortly receive a request from Trustpilot, please respond within 3 days. This will then allow us to update the property information where needed, ensuring it remains clear and accurate for future guests.
If you have any queries or if we can be of any further assistance, please don't hesitate to get in touch with us directly.
Kind regards,
Hayley
Beautiful lodge very comfortable bed
Beautiful lodge very comfortable bed
Very clean , loaded kitchen with all utensils even thought of bags of ice cubes amazing view's
hot tub was fabulous and we even met the 2 properties owners dogs..
Only 2 things I would change
1 major - sofas aren’t comfortable at all
& 1 minor for when walking round with no clothes on,a curtain would help on front door. But amazing stay and we will be back for sure
24 février 2025
Avis spontané
Réponse de Travel Chapter
Good morning Dawn & Gary,
Thank you for taking the time to share your comments further to your recent holiday. We are pleased to hear that you had a lovely stay.
In order for us to identify which holiday property you stayed in, we will need some more information from you. You will shortly receive a request from Trustpilot, please respond within 3 days. We will then ensure your feedback about how the property can be improved is passed onto the Homeowner Account Manager, who can mention your feedback to the homeowner for future consideration.
If we can be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Cottage was compact with an…
Layout of cottage was compact with an AGA. Just right for two. Local shop 100yds. Sea shore 45mins walk. Ideal location for walks or days out.
10 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning John,
Thank you for your review, we're delighted to hear that you had an enjoyable holiday.
If we can be of any assistance in booking your next holiday, please feel free to get in touch and we'll be happy to help.
Kind regards,
Hayley
It was easy to book
It was easy to book, the details of our cottage were absolutely spot on.
Everything was done with efficiency.
28 mars 2025
Avis spontané
Réponse de Travel Chapter
Good Morning Nikki,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a great experience with the service from Holiday Cottages.
Kind regards,
Amy
A very clean and excellent facilities…
A very clean and excellent facilities within the cottage. Amazing setting and lovely area with pub and shop near.
We would recommend this cottage.
10 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Susan,
Thank you for sharing your feedback. We're delighted to hear that you had a great stay and would recommend the property.
Kind regards,
Amy
Great place very clean nice walk to the…
Great place very clean nice walk to the lake we really enjoyed it
21 mars 2025
Avis spontané
Réponse de Travel Chapter
Good Morning Andrew,
Thank you for your review and it is great to hear you really enjoyed your stay.
Kind regards,
Amy
40th wedding anniversary
Had a lovely time at Bilbo Barn in yorkshire.What a beautiful part of our country.Mary and Arthur are a lovely couple and made us most welcome.would recommend to anyone to visit 😀
7 février 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Deb,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a lovely stay in Yorkshire for your anniversary and positive experience with the Homeowners.
Kind regards,
Amy
Second time to Birchcroit visiting…
This was our second time to Birchcroit and it did not disappoint. It's a lovely homely base to return to which now feels familiar. Lovely birds and lots of variety, from woodpeckers to owls in the garden. House is cosy and comfortable to stay in. Would return again.
15 mars 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Lizzie,
Thank you for your feedback. It's lovely to hear that you had a great stay at Birchcroit and would return.
Kind regards,
Amy
Had an amazing few days at Gate House…
Had an amazing few days at Gate House Aberdovey
Home owners and Holidaycottages.com were amazing help
Cottage was beautifully clean and well equipped a real home from home
Bed was super comfortable
Garden and patio area just perfect for that early morning coffee with an awesome view
Thank you too Glyn & Carol lovely hoists as always
20 mars 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a great experience with the service from Holiday Cottages and the Homeowners and that you had a lovely stay at your chosen property.
Kind regards,
Amy
Owner review Company generally follow up promptly to…
Company generally follow up promptly to the owners & keep in touch.
Bookings this year are satisfactory.
8 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning,
Thank you for taking the time to share your feedback. It's good to hear that you're satisfied with the communication our company provides, and it's also great to know that bookings this year are going well.
We truly value you as a homeowner with us, and as always, please feel free to contact us if we can be of any assistance.
Kind regards,
Hayley
Hannah dealt with a very difficult…
Hannah dealt with a very difficult situation with great speed and professionalism so we would have no hesitation in recommending Travel chapter
6 janvier 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Giles,
Thank you for taking the time to share your positive experience. We truly appreciate you recognising the efforts made in handling a difficult situation quickly and professionally, and we are so pleased to hear that you would recommend us to others.
As valued homeowners with us, please feel free to reach out if we can be of any further assistance.
Kind regards,
Hayley
Highly recommend this company and the staff are great!
Great website and easy to use as an owner. Louise who helped us from the start has been fantastic and made the whole set up process stress free providing a very efficient and personal service to make sure everything ran smoothly throughout. I would highly recommend the company.
1 avril 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Marion,
Thank you for sharing your feedback. We're so pleased to hear that our New Business Manager made the onboarding process smooth and stress-free. It's great to know that you received an efficient and personalised service, and we appreciate your recommendation - thank you.
As valued homeowners with us, please feel free to contact us if we can be of any further assistance.
Kind regards,
Hayley
Owners working with Travel Chapter
We have been happy to work with Suffolk Secrets/Holiday Cottages for 5 years. Our Homeowner Account Manager, Hannah Keeble, is on hand to give us her guidance and support and handles our account in an efficient and professional manner acting as a liaison with the housekeeping team. Our property is advertised widely by Travel Chapter affiliates and has been well occupied by contented and repeat guests.
4 avril 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Colin,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience with us over the past 5 years has been positive and your booking levels remain strong. It's also great to know that your Homeowner Account Manager provides you with the guidance and support you need.
As valued homeowners with us, please don't hesitate to reach out if you need any assistance.
Kind regards,
Hayley
Delighted with the help
I am delighted with the help and support Sophie Young gave me in helping me to decide to get onboard with Travel Chapter. She answered my numerous questions and was very helpful. Once I had signed up the process of listing my properties was straightforward and I was soon aware of my account manager – Anna who is now overseeing my account. I am looking forward to a good working relationship in the years to come.
3 avril 2025
Avis spontané
Réponse de Travel Chapter
Good afternoon Stephen,
Thank you for taking the time to share your feedback. We’re glad to hear that our New Business Manager was helpful and provided the necessary support to onboard your properties with us. We are delighted to be working with you and your holiday properties, if you need any assistance please feel free to contact your Homeowner Account Manager, who will be happy to help.
Kind regards,
Hayley
Great support from the start!
Travel Chapter have been fundamental in helping us set up our new holiday let property. From the initial meeting to our dedicated accounts manager, Travel Chapter have been excellent with communication and suggestions to help make our property a success and secure bookings.
3 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Vicky,
Thank you for taking the time to share your positive experience. We're so pleased to hear that our team have been able to support you in setting up your new holiday property, and that our communication and suggestions have been helpful.
We really value you as homeowners with us, and as always, if need any assistance or support please feel free to contact us.
Kind regards,
Hayley
Great experience with Travel Chapter
Holiday Cottages (Travel Chapter) have been excellent in helping us set up our new property. We have used them before and had nothing but good things to say about our previous experience. Our new venture went live last July and we have had very good advice from our property manager and all the staff we have been in contact with. The main thing is we have got most weeks booked already up to September and one for next New Year.
2 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Karen,
Thank you for taking the time to share your feedback. We really appreciate your continued trust in our company and are thrilled to hear that your new venture is off to a successful start, with strong booking levels. It's great to know that your Homeowner Account Manager and the team have been able to provide you with all the support and guidance you need.
We truly value you as homeowners with us, and as always, if we can be of any assistance please feel free to contact us.
Kind regards,
Hayley
Really great company to work with
Really great company to work with. All the team are extremely helpful and responsive.
12 février 2025
Avis spontané
Réponse de Travel Chapter
Good morning,
Thank you for taking the time to share your feedback. We're delighted to hear that you have had such a positive experience with our company. Should you need any further assistance or support, as always, please feel free to contact us and we'll gladly help.
Kind regards,
Hayley
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