Our accounts manager, Tracy Marriott is very good. We don’t need to contact her often but when we do Tracy is very prompt and helpful with replies. Tracy keeps us updated on the performance of the c... Voir plus
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Lisez les avis des autres
My house in Herne Bay, Kent has been available for holiday rentals for many years now and I have worked with several agencies. I must say that the Travel Chapter method of allocating a specific memb... Voir plus
L'entreprise a répondu
Breakwater at Heath Court has a wonderful view of Brixham .Only downside was that the Ground floor Bedroom En -Suite though immaculately clean, as was everywhere else that mattered eg Kitchen and mai... Voir plus
L'entreprise a répondu
Travel Chapter provide a terrible service and charge huge fees to mismanage your holiday home. I have had guests without gas central heating and hot water in the midst of winter becuase of b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.
Coordonnées de contact
Royaume-Uni
- travelchapter.com
3,9
Bien
397 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Bank Barn Yew Tree Farm
Bank Barn on Yew Tree Farm was set in a wonderful location over looking the fells, the accommodation had everything we needed for a comfortable stay & the owners left us alone but were always on hand if we had any queries & were very welcoming on our arrival. I’d happily return for another stay.
25 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Mark,
Thank you for sharing your feedback. We're pleased to hear you had an enjoyable and comfortable stay. If we can be of any assistance in booking your next holiday please feel free to contact us and we'll gladly assist.
Kind regards,
Hayley
The property was in a very dirty state…
The property was in a very dirty state and in need of some maintenance and re-decorating. The stairs from ground to first floor were dangerous, the treads leaning outwards and the carpet grippers exposed, the oven had to be cleaned before we could use it, two excellent cleaners were sent in to do this, needing a scraper to remove the grease, all the kitchen cupboards were full, leaving no space for our food, a lot of the items just seemed to be junk, not required, all surrounded by dirt and food crumbs, the pans stored under the prep table were thick with cooking fat, we had to wash anything we needed to use prior to use.This makes me doubt the authenticity of the reviews prior to our stay and certainly showed that the photos on your site are years out of date. The location was good but, the walk to the beach by the footpath is 20 mins. and not possible with a pushchair, using the roads to walk to the beach is tricky with a lack of pavements on the tight lanes.
25 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning John,
Thank you for taking the time to share your feedback following your recent holiday. We appreciate all feedback, which is helpful to ourselves and the homeowners we work with.
To help us verify your booking and the property you stayed at, we kindly ask for some more information. You’ll shortly receive a request from Trustpilot, please respond within 3 days. Once we have this, we’ll make sure your feedback is passed on to the Homeowner Account Manager, who will investigate your feedback to ensure any issues at the property are resolved where needed.
Should you experience any issues during your next holiday booking with us, please do reach out to our friendly holiday support team who are available and happy to assist during your stay.
If you have any queries or if we can be of any further assistance, please feel free to get in touch with us directly.
Kind regards,
Hayley
The booking process & updating news…
The booking process & updating news leading up t the holiday was great. The Old Cheyney Cheyney Estate was a fabulous place to stay. Clean, Tidy, Spacious, Quiet, Beautiful location, it had it all.
25 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Mr Drew,
Thank you for your feedback. We're glad to hear that you found the booking process smooth and the updates helpful in the lead-up to your holiday.
We’re pleased you had such an enjoyable stay and look forward to welcoming you back to book with us again in the future.
Kind regards,
Hayley
Réponse de Travel Chapter
Good afternoon,
Thank you for taking the time to share your positive experience booking a holiday property through us!
If we can be of any assistance when booking a future holiday, please don’t hesitate to get in touch and we’d be delighted to help.
Kind regards,
Hayley
Making it easy
Travel Chapter and Katie made the process easy and understandable for a first-time short-let owner. Katie provided valuable advice and reassurance, and the on-boarding experience was seamless. They also have a local presence and are easy to contact when necessary.
16 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Andy,
Thank you for sharing your feedback. We're really glad to hear that our New Business Manager and team made your first experience as a holiday let homeowner smooth and reassuring.
We truly value having you as a homeowner with us, as always, please feel free to contact us if there’s anything we can assist you with.
Kind regards,
Hayley
Excellent service and a pleasure to work with
I’ve had a very positive experience with Travel Chapter from initial phone calls before I had even purchased our holiday home right through to getting the property marketed and bookings coming in. Every member of the team I have dealt with has been personable, efficient and knowledgeable. I wouldn’t hesitate to recommend Travel Chapter to market and manage a holiday let.
28 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Jan,
Thank you for taking the time to share your feedback. We're absolutely delighted to hear that your experience with us has been so positive.
We truly value having you as one of our homeowners and appreciate your recommendation - thank you.
As always, if there's anything you need or any way we can support you further, please don't hesitate to get in touch.
Kind regards,
Hayley
My account manager is very helpful and…
My account manager is very helpful and gives great advise
24 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning,
Thank you for taking the time to share your feedback, we are delighted to hear that your Homeowner Account Manager is so supportive.
We truly value you as a homeowner with us, as always, please feel free to contact us if there's anything further we can help with.
Kind regards,
Hayley
Review of Stay at Kingsfell, Keswick
Having stayed at Kingsfell for around 30 years we have noticed many changes to the property. The most noticeable one has been the slow 'Gentrification' of it as it has become less of a comfortable family home and more of a standard holiday let, which is a shame.
This year the drying room (essential in Keswick) was unusable as part of the dresser had been placed in it (this also meant that access to some equipment was also not possible).
Once again the heating was not working properly (a couple of years ago it just went off and we lacked heating or hot water).
Also one of the sockets in the kitchen didn't work (an electrical problem?).
These issues were reported but, following a visit we were they told that we should not have been using one of the rooms as a bedroom even though it had been made for us and we were not told of the downgrade when we booked.
This property needs a bit of TLC, not plastic flowers and a large stag picture.
Its sad but in 2026 we will be looking elsewhere.
1 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Gary,
Thank you for taking the time to share your comments further to your recent holiday. We appreciate all feedback, which is valuable to both us and the homeowners we work with.
To verify your booking and the property you stayed in, we’ll need a little more information from you please. You’ll shortly receive a request from Trustpilot, please respond within 3 days. Once we have this, we’ll make sure your feedback is passed on to the Homeowner Account Manager, who will discuss your concerns with the homeowner to ensure any issues at the property are resolved where needed.
Should you encounter any issues on your next holiday booking with us, please do reach out to our friendly holiday support team who are available and happy to assist during your stay.
If you have any queries or if we can be of any further assistance, please feel free to get in touch with us directly.
Kind regards,
Hayley
Great company
Really easy website to use, very quick responses to my enquiry. Just super helpful in general with information.
6 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Julie,
Thank you for your review, it is much appreciated. We are glad to hear that you found our website was easy to use and that we responded to your enquiries promptly.
If we can be of any further assistance, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Very professional
The company are very professional and their estimates of how many bookings I would get proved to be very accurate.
21 février 2025
Avis spontané
Réponse de Travel Chapter
Good morning Ken,
Thank you for your kind feedback. We're pleased to hear that you are happy with our service and bookings levels.
We appreciate having you as a homeowner with us and if there is anything we can assist you with, please feel free to get in touch.
Kind regards,
Hayley
Professional and friendly
As a new business, I found Louise from Travel Chapter professional, friendly and informative, she guided us through the process with ease and positivity, I would not hesitate to recommend the Travel Chapter team in future
15 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Tracey,
We're so pleased to hear that our New Business Manager was able to assist you in such a professional and friendly manner.
We truly appreciate your feedback, and we're grateful for your recommendation. Please don't hesitate to reach out if you need anything else in the future.
Kind regards,
Hayley
Holiday Home Owners Beware!
Travel Chapter provide a terrible service and charge huge fees to mismanage your holiday home.
I have had guests without gas central heating and hot water in the midst of winter becuase of bad management.
Whats more when I withdrew my property from the management service I was hit with a £500 early withdrawel fee as a final insult.
I now have a local lady manage my property and market myself on Airbnb.
14 avril 2025
Avis spontané
Réponse de Travel Chapter
UPDATED REPLY:
Good morning Paddy,
Thank you for confirming your details. Please be assured that we are looking into your concerns and will contact you directly to discuss further.
Kind regards,
Hayley
INITIAL REPLY:
Good afternoon,
Thank you for taking the time to add a review.
So that we are able to investigate this further and provide a thorough response, would you be able to confirm the name of your property please?
We look forward to hearing from you so that we can provide a response.
Thank you
Little Gem in Porthallow
Wonderful bungalow is a lovely position. Only minor irritation is that the information states arrival after 17:00 whereas the cottacge notes state after 15:00. Shame the pub opposite is closed.
21 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Michael,
Thank you for your feedback further to your recent holiday, we are delighted to hear that you enjoyed your stay.
Please be assured that we will get in touch with the homeowner to confirm the correct arrival time and update the arrival details where necessary, thank you for highlighting this.
If we can be of any assistance with booking your next holiday, please feel free to get in touch and we'll be happy to help.
Kind regards,
Hayley
Good range of properties, but could be improved.
A wide range of properties all over the country. Good information about each property, but it could still be better. Exact information to confirm gardens are safe and enclosed, also exact information about off road parking. Also either exact information about layout, or better still, floor plans. Encourage property owners to totally stay for a week in their property, would help to ensure everything was comfortable, well equipped and in working order. We have only ever found one perfect property and that turned out to be where the owners lived when in the UK.
14 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning,
Thank you for your feedback, which helps us and the homeowners we work with to enhance the guest experience.
While we aim to provide as much information as possible in the property details, our friendly and helpful Customer Service Team are on hand to discuss your requirements and can help answer any specific property questions you may have. Please feel free to contact us if we can be of any assistance with finding a suitable property for your next holiday, and we'll be more than happy to help.
Kind regards,
Hayley
The management team
The management team has been very helpful. Darren Williams and Megan Desborough have both been responsive and thoughtful.
12 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Anna,
Thank you for taking the time to share your feedback, we are glad to hear that our team members have been able to assist you so effectively.
As a valued homeowner with us, please feel free to reach out if we can be of any further assistance.
Kind regards,
Hayley
Excellent service from Travel Chapter.
Excellent service from Travel Chapter.
Super support from Annabel Leach with many great ideas. All communication was quick and efficient, I highly recommend them.
10 avril 2025
Avis spontané
Réponse de Travel Chapter
Good morning Nicola,
Thank you for taking the time to share your feedback.
We're thrilled to hear that you've had a great experience with our company and that you've been happy with our communication and support. Your recommendation means a lot to us, thank you.
If we can be of any further assistance, please do let us know and we'll be happy to help.
Kind regards,
Hayley
Perfect base for a dog friendly holiday
The cottage was clean and comfortable, very well equipped. There was a lovely enclosed garden for our dog Peggy who loved sniffing round all the nooks and crannies, a distant sea view from the side of the garden. Lots of nice walks on the doorstep. We would definitely recommend this cottage and would definitely rebook if we visited this area again, the perfect base for a dog friendly holiday.
1 février 2025
Avis spontané
Réponse de Travel Chapter
Good morning Lorraine,
Thank you for taking the time to share your feedback further to your recent holiday. We are pleased to hear that you had such a wonderful stay and that your dog Peggy enjoyed it too.
If we can be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Avoid Travel Chapter
I applied for a job with this shower. I was encouraged to get an automated email back promising that I would be informed of the progress of the application within a week. We are now nearly 3 weeks later and, in spite of several follow up emails, no communication! I have tried to call them but no-one answers. It would have been better not to have received the email promising a response! I hope this review may ilicit some form of communication??
25 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning,
Thank you for taking the time to share your comments. We are sorry to hear that you have not heard back from our recruitment team.
We have spoken with the team this morning and they have confirmed that they will investigate and respond to you directly in the next couple of days.
Thank you
Doesn't need 2 pages of words.
Doesn't need 2 pages of words.
Location and house fantastic..
Met the owner really nice person
House magical, upside down set up....
It was a fab week in February one I won't forget...not sure of exact dates
3 février 2025
Avis spontané
Réponse de Travel Chapter
Good morning Andrew,
Thank you for your holiday feedback, it sounds like you had a fantastic time.
If we can be be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Had a wonderful holiday
Had a wonderful holiday. Lovely cottage. The beds were comfortable. Hosts were very friendly and welcoming. We were very grateful for the welcome package of local products to start our holiday off.Only downside was limited parking spaces.
21 mars 2025
Avis spontané
Réponse de Travel Chapter
Good morning Marian,
Thank you for sharing your feedback, we're pleased to hear that you had a wonderful holiday.
We hope that you will book with us again in the future, if we can be be of any assistance please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
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