Hazel deserves a promotion to manager. She has outstanding customer service skills! She managed my dilemma with care, empathy, and grace. Her patience with me was more than gracious. I am ever so gra... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lisa "listened carefully" to my requests for travel dates, and "heard me" regarding wanting to attend a family reunion back east! She thoughtfully considered my budgetary limitations, and identified... Voir plus
L'entreprise a répondu
Your rep Cole is an excellent employee of United. He was funny, friendly, professional and solved my problem with no fuss or effort on my part. I will fly United as often as possible because of your... Voir plus
L'entreprise a répondu
My customer experience helped me feel ready & informed for my flight, which is becoming more difficult with age. He was kind and patient. I never felt rushed or put aside. I got exactly what I need... Voir plus
L'entreprise a répondu
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
edem Was great service nice to speak to…
edem Was great service nice to speak to him went smoth and easy
15 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole our booking agent was fantastic
Cole our booking agent was fantastic. He went above and beyound for us.
14 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Best Customer Service Ever!
I have received the best customer service from Eden. He helped me by providing a much better solution to my request and solved my problem without generating extra expenses.
10 stars review!
9 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole is a very helping man and he…
Cole is a very helping man and he provided me with free service
8 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Your representative Cole is definite a winner! …
Your representative Cole went totally out of his way to help us get our flight changed. We didn’t realize that my grandson’s basketball team was playing first thing Friday morning and we would be arriving too late to his first game. My grandson who is 13 yrs. with Cerebral Palsy is going to be playing in the National Wheelchair Basketball Championship in Monroe, LA. On March 20-22. The name of his team is the Rolling Blazers from Portland, OR. Their FB page is Bridge City Inclusive Sports. Representative Cole stayed on the phone with us until everything was confirmed which was a long process due to Comcast. He made a 13 yrs. boy so happy not to miss his very first game. Not everyone would go out of their way to assist us with such a positive attitude. Cole was incredibly helpful and full of support. I will always be an AA flyer first because of this man’s kindness and diligence. His customer support is of the highest quality. He’s definitely a keeper. Please extend my appreciation to his supervisor who helped make everything possible. Without the two of them my grandson would have had to miss his first game. American Airlines the airlines that cares!!!
5 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole
Cole, we want to say Thank You! You helped make a 13 year old with Cerebal Palsy’s day! He’s playing in the Nationals in Monroe. He team is called The Rolling Blazers. Thank you for making us want to tell others to fly with American Airlines. 💗✈️🥰
5 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
I called to make changes to my flight…
I called to make changes to my flight and was quoted a price. I agreed to the changes and paid the fee. I was told I would receive a confirmation email with the updated itinerary.
That email never arrived.
Over the next four days, I called twice a day. Each time, I was promised the confirmation email was coming. It never did.
Then, just 24 hours before I was scheduled to fly home, I was told the changes had never actually been processed and could not be made.
Because I trusted that the changes were completed as promised, I missed my original flight and now have to purchase entirely new tickets to get home.
This experience has been incredibly stressful, costly, and unacceptable. Based on what I went through, I would strongly caution others before booking with this company. Liars, fraud, scammer to say the least.
23 février 2026
Avis spontané
Rich was extremely friendly and helpful…
Rich was extremely friendly and helpful in arranging assistance for me on my flight to and from Philadelphia in January 2026. I am a young senior citizen recovering from hip surgery in September.
I have and always will fly British Airways and will continue to recommend BA.
Sincerely Angela Hauserman
27 décembre 2025
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
CROOKS!!!
Somehow my mom ended up talking with this company when trying to make a reservation thru American Airlines app. They were far less than honest. Trying to get her to purchase a first class ticket for $500 more than the AA.com app the. Asking for 2 credit card numbers to split the charge. CROOKS!!!!
20 novembre 2025
Avis spontané
Réponse de Travelocompare
We’re truly sorry to hear about your mother’s experience, and we understand how frustrating this must have been.
At the same time, we must clarify that we strongly disagree with the allegation of dishonesty. Our agents strictly follow company protocols. All fare options are disclosed transparently, and no booking is ever processed without clear customer confirmation and authorization.
That said, we take such feedback very seriously and are open to reviewing this matter in detail. Please share the booking details, date of contact, and any available reference number at feedback@travelocompare.us so our compliance team can investigate the interaction thoroughly.
Eden was responsive and very helpful in…
Eden was responsive and very helpful in confirming my cancellation was recorded and credit received, with extraordinariy quick, helpful and courteous service. Thank you, Eden!
23 novembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
I had Cole to help me! Great guy!
I had Cole to help me! Without him I was going around with trying to book and get my credit subtracted from my total.
Cole was patient, kind, and on purpose!
I wish everyone could get Cole to help them.
Thank you, Patricia Haggard
22 novembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
We had to change 1 flight out of a 6-flights package. This caused us to not have the upgraded seating we originaly selected. Jack was able to modify our seating, to our satisfaction.
We Had several issues with our flight plans.
I attempted to use the United web site to address but was unsuccessful.
I called United and a very capable and knowledgeable person, Jack miller provided a solution to all of our concerns. I know that on top of our issues were the government shutdown issues.
Mr. Miller put a lot of effort and expertise into solving our issues. We are simply ecstatic with the result.
Thank you United and in particular Mr. Jack Miller for making our holiday travel experience the best.
Sincerely, Rick and Twilla Beltramo
17 novembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
The gentleman gave a full refund for a…
The gentleman gave a full refund for a canceled flight. I had made calls and was hung up on by a supervisor even after informing him of the DOT rules and the airline rules my son was on and the policy.
6 novembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Jack Miller was awesome in helping me…
Jack Miller was awesome in helping me change my reservation and create a new one. We had to jump through a few hoops due to today's securities but he was there ever step of the way.
4 novembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Eden was very polite and knew what he…
Eden was very polite and knew what he was doing and conveyed it with compassion. Good job!
31 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Great Service
Robin really helped me out when I needed it the most. He made booking my flight really simple and guided me through it effortlessly.
30 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
It was simple.
It was simple.
I worked with Robin, and he helped me to find the seat. My name is Donna.
30 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Robon help to rebook my ticket he was very helpfil with my troubles
Robin was very helpfull rebooking my flight back home to LA
30 octobre 2025
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.