Hazel deserves a promotion to manager. She has outstanding customer service skills! She managed my dilemma with care, empathy, and grace. Her patience with me was more than gracious. I am ever so gra... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lisa "listened carefully" to my requests for travel dates, and "heard me" regarding wanting to attend a family reunion back east! She thoughtfully considered my budgetary limitations, and identified... Voir plus
L'entreprise a répondu
Your rep Cole is an excellent employee of United. He was funny, friendly, professional and solved my problem with no fuss or effort on my part. I will fly United as often as possible because of your... Voir plus
L'entreprise a répondu
My customer experience helped me feel ready & informed for my flight, which is becoming more difficult with age. He was kind and patient. I never felt rushed or put aside. I got exactly what I need... Voir plus
L'entreprise a répondu
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Travel experts
I think this company is excellent in communicating to customerthe help that need and can explaine with clearity how the best to get the result they want,and that starts with your agent Mr Max 5 star service.
27 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
The representative for the flight i absolutely fell in love with the representative
The representative for the flight. Was very helpful. I'm very polite and kind.I enjoyed listening to her sweet voice
21 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
My my experience in getting my seating… what I said
My my experience in getting my seating and confirmation was excellent. Jack was my person that assisted me and he was patient kind helpful, informative, and a joy to work with my experience with your company has great service. Thank you Jack for being so patient and I look forward to working with you in the future thank you Irene Rey. That’s nice of you.
17 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Your Senior Executive
Your Senior Executive, Krysten was absolutely fantastic, compassionate and understanding and went above and beyond her duties and responsibilities to very valued customer Ivan Paul Cohen. She is a blessing to United Airlines and suggest she get the highest meritorious award in the airline industry. She has my highest recommendation.
16 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Mr. Eden
Mr. Eden was very courteous knowledgeable and helpful for my situation which he handled with excellently.
11 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Trent was so amazing
Trent was so amazing, professional, patient, and so helpful
11 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Change of booking
I needed to change my booking for medical reasons … got lucky and had a dedicated young man Trent Collin’s trying hard to solve my problem and he was very patient with me as I am old and needed a lot of help with telling me what I need to do and how … Thank you Trent for a great job done with a heart ❤️🌹
10 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Canceled flight
Sheldon made my experience of my canceled flight. He waived my my cancellation fee. Way to go Sheldon.
6 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Excellent service - Warren
I was distraught because I have to cancel a long awaited trip due to an unexpected injury and upcoming operation.
Warren was more than helpful, he was kind, patient and knowledgeable. I feel confident that he is a star in your crown and should be compensated/recognized for his work and compassion.
I will recommend United because of Warren and the service I received from him
4 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Excellent service the person who attend…
Excellent service the person who attend my call it was great, Trent was really helpful and did a great job with all the changes to my flight
1 octobre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
airline tickets
Warren was Very helpfull,
Thank You for your Grate Service.
29 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Love this service
Hazel was very helpful adding my TSA numbers to my reservation. Lovely young woman!
29 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Mickey was very helpful
Mickey was very helpful. I had made some mistakes booking my flight and he canceled everything for me and restarted it all over again. It was very efficient. Thank you.Susan Hand
29 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Hard to book a flight on-line
I tried making my reservations online, but I wasn't having any luck. By the time I entered my information, the price of the ticket had gone up by $100. I finally called customer service and Warren was able to help me and book my flight. He was courteous and very patient with me.
28 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Trent was extremely helpful, professional and kind.
Trent was extremely helpful, professional and kind. He was very thorough with my request.
28 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Tole is amazing
Tole was an amazing customer service representative. More people like him please.
27 septembre 2025
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Nancy gave great customer service
Nancy gave great customer service! She waived my penalty fee, $180.00!
26 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Danica was unbelievably helpful
Danica was unbelievably helpful. She deserved a 10 rating. She went beyond my expectations.
25 septembre 2025
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
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