Hazel deserves a promotion to manager. She has outstanding customer service skills! She managed my dilemma with care, empathy, and grace. Her patience with me was more than gracious. I am ever so gra... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lisa "listened carefully" to my requests for travel dates, and "heard me" regarding wanting to attend a family reunion back east! She thoughtfully considered my budgetary limitations, and identified... Voir plus
L'entreprise a répondu
Your rep Cole is an excellent employee of United. He was funny, friendly, professional and solved my problem with no fuss or effort on my part. I will fly United as often as possible because of your... Voir plus
L'entreprise a répondu
My customer experience helped me feel ready & informed for my flight, which is becoming more difficult with age. He was kind and patient. I never felt rushed or put aside. I got exactly what I need... Voir plus
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4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I want to point out the exceptional…
I want to point out the exceptional customer service of Jack. Every time I have called he has helped me with my international flight arrangements. He is professional, knowledgeable, efficient and most congenial, keeping my best travel interests in mind. I feel confident that my trip will be successful and enjoyable because of his assistance.
24 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Trent Collins was amazing!!!
Trent Collins was amazing!!!
He helped me lower the cost of my business class ticket by informing me I could save money on air fare by adding a stop to my ticket.
It made all the difference. I cancelled my ticket on another airline and bought my roundtrip with him.
He was so polite and quick and explained everything very well.
I put his number in my airline contacts and will make sure to book my next trip with him..
Thanks so much Trent!
21 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Jordy is amazing!
Jordy is amazing!! He is kind professional and helped me so much I appreciate everything!
18 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
I had a great experience with Sheldon…
I had a great experience with Sheldon the customer service agent, he explained my options clearly and was able to solve my issue in an efficient and empathetic way.
18 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Brandon was great.
17 septembre 2025
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Agent Gary
i was helped by an agent named Gary, he was respectful, kind, and incredibly helpful.
14 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Sheldon upgraded me so that I have one…
Sheldon upgraded me so that I have one checked bag for free on all four flights.
14 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole went out of his way to assist us…
Cole went out of his way to assist us in our getting a refund for Delta flight DL4883 . He was professional and very helpful.
14 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
She was very polite and she knew her job very well
I was very happy with Ms Krysten , she was very professional, nice and patiently described the available flight and she did her best to satisfy me
13 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole helped me very courteously.
13 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Sheldon helped me to get my full refund…
Sheldon helped me to get my full refund $245.80.
Which is promised in the next five to seven days. Sheldon promised the refund will be shown on my credit card. Today’s date is September 13, 2025.
13 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole was incredibly helpful!
13 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Warren was incredibly helpful
Warren was incredibly helpful! He answered so many questions that have had regarding booking my upcoming trip.
I have not spoken to such a helpful human ( and I have been trying) in weeks!
Thank you!
11 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
My mother was charged almost $900 for a…
My mother was charged almost $900 for a flight that I booked myself for less than $400. The company supposedly issued her a refund but refused to send an email confirmation and told me that the refund would be issued in 7-10 business days. I called back to question how she was charged so much in the first place and they became belligerent with me, refusing to answer how they arrived at the original price.
11 septembre 2025
Avis spontané
Réponse de Travelocompare
Dear Valued Customer,
We’re very sorry to hear about your experience, and we sincerely regret any frustration caused. Please be assured that we take such concerns very seriously and want to look into this matter right away.
To investigate further could you kindly share your booking reference number along with the date of travel? Please send these details to us at feedback@travelocompare.us so we can review the reservation and address your concerns.
Trent is the most patient agent on earth!
These stars are for Trent who has more patience than I'm sure of any of your employees. For reasons I cannot explain, your online system kept rejecting my credit cards (all of them) so I called and spoke with him. After probably 2 hours on the phone, one went thru. On another note however, I am NOT HAPPY that my flights cost $400+ more than my brother's who booked his online at the same time I tried to book mine online. This seems really unfair.
4 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Hazel was wonderful-she understood our…
Hazel was wonderful-she understood our issue and helped us so much. We are so appreciative of her willingness to help and her service and communication was wonderful. Such a pleasure to deal with people like her
4 septembre 2025
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Rich was very helpful
Rich was very helpful! Quick and courteous service! Much appreciated his help.
4 septembre 2025
Avis spontané
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
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