Trees.com Avis 

I ordered a 3-4 foot black bamboo plant and it thrived in a pot outside during the summer and fall. But bringing it indoors, it faded and died within a few months. Though the plant description stated that it could handle indoor conditions it didn't work in a central Ohio winter indoors. I tried to use the Alive & Thrive Guarantee to get a workable replacement plant but the agent insisted on replacing the black bamboo plant was the only option - and I would have to pay another shipping fee. I didn't want to go through additional expense to repeat the same result.
Updated 8/7/2026: Fast Growing Trees allowed me to use a store credit from my previous purchase. I found two items, a cast iron plant and an indoor tropical garden, that work much better indoors even in low light. I appreciate Fast Growing Trees fulfilling their guarantee so I could find plants that will work in indoor, low light conditions.

Great plants, and if there is an issue, CS is very responsive.

Received a partially dead tree and a new one is en route. The staff was friendly and replied promptly. I will continue to purchase from them, very good experience.

The products are good quality and the company stands behind them. Communication and customer service is excellent.
This is a company you can trust to do the right thing.

I received a 6ft linden tree that was in an unacceptable condition.
The leader was cut and all of the main roots were cut about 6 inches from the trunk. There were almost no fine roots, only large 1/2" roots that were cut off.
However the company agreed to provide a full refund so overall I'm satisfied with the customer service.

Service is extraordinarily in-depth and speedy!

I was looking at their bogo sale. So I ordered two plants - expect 4. They order system changed it to one with a free one. When I contacted customer service saying I ordered 2 they told me it was my fault for ordering wrong and would not change the order unless I paid full price. I was leery of buying plants online.. now I know why. Avoid - go to your local nursery

I was contacted by FGT and offer 'a one time courtesy' of fixing the problem like I asked on my first call. I declined, I told them maybe your customer service agents should be nicer and not blame the customer.

I am not going to take this review down. That said the company with professionalism and diplomacy took care of all my wishes to make this right and I appreciate that. I wholeheartedly feel you can make a purchase with this company and they will honor any problems you may have. I still feel they are way over priced but you be the judge. Additionally before purchase contact them and get exact size and size of container and maybe ask for photos. This review was 1 star changed to 3.

I purchased a blackberry plant last week from fast trees. It was great in every way and I put in reviews the same and commended them. I decided to order 3 more berry plants. What a $125.00mistake. They arrived in a 4 foot high box 6 inches wide piled on each other and upon opening the little tiny containers were smashed all intertwined. This can happen in shipping but here’s the topper. One plant was in a 4 inch container approximately 1 foot high the longest of 2 stems. The others were in crushed 5 inch containers about 13 and 14 inches the tallest of 3 stems. They looked terrible in fact the worst I have ever seen. Not acceptable when you can buy 2 gallon containers for 4 to 5 feet tall same plants for much, much cheaper. I know because I have been doing it for years. Walmart represents some great nurseries that are great quality at very good prices. There are great nurseries online unlike this rip off company. This place has inflatable prices with inferior plants and this is fact. Their site is all over the place with so called discounts never the same on different pages while having standard 20.00 shipping at the lowest. My wife said to contact our credit card company and stop payment but I don’t like to get into that. We will just eat $125.00.
Bottom line…They made a mistake and they took care of it 100% in a professional manner.

The website is easy to sort by your USDA Growing Zone, well written information about the plant. When the plant was delivered it was on time and the packaging secured the plant for safe transport. Resources about the plant are very helpful; what to expect, care for the plant once you get it home. All around a great experience. Will be ordering again!

I have purchased lemon and lime bushes, cherry trees, flowers and plants from Fast Growing Trees and supplies for several years now. I did have to replace an item but because of their responsive customer service and 1 yr replacement policy. I was willing to pay their high prices. I have referred many people to this company but after this year I will never purchase from them again! Everything I purchased in 2026
was smaller than usual, package poorly, and battered and shipping, and every single thing died within weeks of receipt. I sent them pictures of diseased herbs, my blueberry bush, and hydrangea also died. When I reported it, they never even responded to my emails.It is a shame because this company had a lot going for them and they just lost a good customer and a great referral source!

Purchased 5 ft Cherry tree and it died within 90 days. I used the recommended plant food and followed directions. Contacted support and they claimed there is only a 60 day guarantee not the one year like displayed at the top of their website. Misleading and not helpful. They offered a 20% discount for future purchase. I do NOT recommend this company at all. They show 5 star ratings on site however I could not find a way to even rate my order. Assuming they close off the reviews within a very short window of time before the trees and plants die.

The ordering of shrubs and the prices for the quality of plant that you receive is top-notch. Also, when having to use the thrive guarantee, the staff is extremely helpful and sympathetic to special needs. I highly recommend fast growing trees. And I look forward to my future purchases from them, knowing I will receive top quality products and superb, individualized customer support.

Ordered a tree, appropriate for my zone. Planted and cared for per care instructions. Died in less than 4 months, company is no help, somehow this one had a 60-day guarantee and all others I've ordered had a full year. They basically told me sorry and you are out of luck. They've lost me as a customer. I've spent a good chunk of change in a down economy. I would not recommend shopping from this company if you want any sort of support.

Fast growing trees are very easy to deal with. I have used them several times.They also are reasonably priced. And if your plant or tree comes in bad they don’t hesitate to replace it and that also goes with the 1 year warranty if your plant dies, they replace it.

You never get the full credit for a dead plant. I got a $50 credit for a plant that had died. That is what I paid for it, which would make sense. When I went to use it to purchase another plant, there was a 30% off sale. The plant I was going to purchase was $100. The 30% off sale should’ve taken $30 off, making the price of the plant $70. I would then apply my $50 credit from the dead plant, and I would owe just $20.

That is NOT how FGT does business, though. Instead, they deduct the value of the credit FIRST, and THEN apply the 30% discount to the remaining lower value of $50 (making it only be $15 off.) That leaves me owing $35. If they were truly honest, they would give you the full value of the sale price first, and then let you apply the credit as if it were cash, because that’s how much I gave them initially for the plant that died.

The same thing happened with a BOGO offer. I had 2 items in my cart for $50 each and the BOGO sale made one free so my total was $50. As soon as I entered the code for my credit, the sale disappeared and I would be charged $80. So it was EITHER I pay full price to use my credit OR I get the BOGO sale made

FGT should NOT treat credits for dead plants as just another coupon code, but should treat it as cash (like a full refund but as a credit) and I should not be penalized for using it during a sale.

I sent them an email but got no response, which is not typical since they usually do reply. I will get something, but it will be my very last purchase now that I know they don’t honor the full value of a credit.

I bought a 3 gallon pineapple guava tree. When it arrived, it had one skinny stalk and a few leaves. It looked like the Charlie Brown Christmas Tree. I called customer service who was of no help. All she said is it will fill out eventually. I've seen online 3 gallon and they were more filled out and lush. I left my review, which does NOT show on their website.
Someone emailed me and wanted photos. I sent them. The reply was also wishy washy and they offered me a 30 percent discount on my next purchase. I told them there would not be any more purchases! Their customer service is severely lacking.

Below, they said they reached out to me via email. They did. And kept saying the same thing over and over. I told them to not contact me any longer if they would not offer a resolution other than a 30 percent discount on my next purchase. They keep saying it will fill out eventually. However, over and over I have seen other 3 gallon online trees that were more filled out and didn't look like it was something they just threw at me. Of course, I discovered the other trees in hindsight. As much as I have complained, you would think they would offer me another tree or plant or partial refund or anything! They don't and won't. No matter what, they are sticking to their story and that's that. Again and again, they keep showing how poor their customer service is. I am a deeply unsatisfied customer and they continue to answer me with their same rhetoric. Even if they feel they are right, you'd think they would do something else. They won't. I stick to my review.

The banana tree arrived with extensive yellowing and browning. I sent photographs and rather than addressing whether the tree may have arrived in poor condition, customer service responded with general care instructions about watering, fertilizer, and fungal diseases. I was disappointed that they did not take responsibility for the condition in which the plant arrived

I bought plants for the last 5 years from many places....they are the best of the best!
Beautiful, amazing plants, very kind and very professional! 💚💚💚
Don't hesitate to pick them and buy from them!
Wonderful plants and wonderful experience!🙏❤️❤️❤️🌿🌿🌿

We ordered over 10 plants and trees from Fast Growing Trees and out of that amount 5 arrived broken and with brown stems and leaves. We tried to save a few of the bushes and they died a few month later. When we contacted customer service for their one year Alive and Thrive Guarantee 3 months after they arrived we were informed that it was past the period of time for the guarantee so we lost our money. I do not recommend using this company.

I have bought 10 plants from this company and I'm extremely impressed not only with the quality of their stock, but the speed of their shipping and their amazing customer service! I recently had to claim the 1 year Alive and Thrive guarantee for the first time but they stood behind their guarantee and the replacements they sent are beautiful! Highly Recommend!!