Trendcarpet Avis 

351
•
TrustScore 2.5 sur 5

2,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Nach gerade einmal 7 Monaten normaler Nutzung lösen sich an meinem Wollteppich zunehmend Fäden und Fasern. Die Fotos habe ich dem Kundenservice zur Prüfung geschickt. Die Antwort: Das sei eine... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered a rug which took weeks to arrive, I contacted customer service who were very helpful. However once the rug arrived it was not as described must of been 4mm thin, really disappointed arranged... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Ordered a rug. Looked lovely on line After weeks of waiting it arrived. Absolutely dreadful was so badly made I was shocked. Colour missing whipping around the edges may as well have not had any.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered my bobble wool rug in the largest size and then later reviewed the company like many others ! I was so scared after seeing the poor reviews. However my experience couldn't have been better.... Voir plus

À propos de l'entreprise

  1. Événements & divertissement

Informations provenant de diverses sources externes

UK’s Largest Beautiful Rugs and Carpets selection is here. Buy Carpets and Rugs Online. We have a plethora of rug styles that match your home decor. Get same day delivery on placing the order before 3pm UK time. We also offer a 14 day return policy for co


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

351 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

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2,4

Tous les avis

(351)

78 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Awful service

Awful service. I didn’t even receive my carpet!!
Gave up trying after 2 months of constantly emailing. Had to go via PayPal to get my money back. Avoid like the plague

10 août 2025
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Réponse de Trendcarpet

Hello Kimberly,

Thank you for your review.

We are so sorry your carpet never arrived and for the trouble resolving this. A refund was issued on our behalf due to the transport company not being able to deliver your purchased rug.

We appreciate your feedback and will investigate further what went wrong with your order.

We wish you a wonderful weekend ahead
Your Trendcarpet Team

Noté 1 sur 5 étoiles

Very poor quality

Took a long while to arrive. Very thin and poor quality.
Looking at replacing as still has creases in and is starting to show pulls after only being down for 2 months.
Wouldn't purchase from this company again. Feel like i've literally thrown money in the bin.

11 août 2025
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Réponse de Trendcarpet

Hello Helen,

Thank you for your review.

We appreciate you taking the time to share your experience. We're sorry to hear the item's quality and delivery time did not meet your expectations, and that it's showing wear. We'll review your feedback to improve our products and services.

We wish you a wonderful weekend ahead
Your Trendcarpet Team

Noté 1 sur 5 étoiles

Did not meet the delivery date or quality

Did not meet the delivery date. Had to chase the order. Rug was poor quality. And took over 3 weeks for a refund. Would not recommend

5 août 2025
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Réponse de Trendcarpet

Hello Rochelle,

Thank you for your review.

We regret that the delivery and rug quality were not satisfactory, and the refund process took longer than expected. We appreciate your feedback and will review our processes.

We wish you a wonderful weekend ahead
Your Trendcarpet Team

Noté 5 sur 5 étoiles

customer support has been very helpful

customer support has been very helpful, answering all my questions, also sort ing my refund out , which i might add was my banks fault , The help i got from customer support they where patient very supportive and kind . i would not hesitate to use them again they have been fantastic 😳

22 juillet 2025
Noté 1 sur 5 étoiles

Very poor quality

Bought a wilton asti rug. Finally arrived after 2 weeks. It looks great but is so thin it is like standing on a ground sheet. My hoover cuts out on it as it is so thin.
Been down now for 4 weeks and evwn though there is limited footfall in the area places are starting to wear and show patches of white.
Going to have to replace as it looks awful.
Definitely will never buy from Trend carpets again. Absolutely rubbish quality, don't be fooled by how attractive their rugs look.

30 août 2025
Avis spontané
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Réponse de Trendcarpet

Hello Helen,

Thank you for your review.

We're sorry the rug's quality and thinness haven't met your expectations, especially with the wear and vacuum issues. We appreciate your feedback and will use it to improve our products.

We wish you a wonderful weekend ahead
Your Trendcarpet Team

Noté 5 sur 5 étoiles

Amazing service and quality

Amazing service and quality, exactly how it was described on the website. Our carpet is brilliant quality, natural colour and material and the delivery time was reasonable provided it was arriving from Sweden. Communication about delivery was straightforward and I knew each day where my carpet was. A very happy customer. 100% recommend.

6 juillet 2025
Noté 1 sur 5 étoiles

Product nothing like website, slow delivery, terrible quality.

Website doesn’t make it clear anywhere that it ships from Scandinavia. Really really slow delivery and when it arrived it was shoved in half and taped together with minimal wrapping. The rig is nothing like the photos, garish colours, shiny and feels cheap. The cost to return is prohibitive. Really misleading company and rubbish product. Total waste of money.

2 juillet 2025
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Réponse de Trendcarpet

Hello Kate,

Thank you for your review.

We appreciate your feedback and are sorry to hear about your experience. We'll review our website for clarity regarding shipping origins and delivery times. We're also looking into the packaging and product appearance issues you described. Thank you for bringing this to our attention.

We wish you a wonderful day ahead
Your Trendcarpet Team

Noté 1 sur 5 étoiles

Misleading advert

Misleading advert, reality of the advertised carpet is completely distorted,”. The real quality of the carpet is reality from the add is very low and nothing like the pictures. Still waiting for my refund as I sent the carpet back a long time ago.

12 juin 2025
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Réponse de Trendcarpet

Hello Ana,

Thank you for your review.

We regret that the carpet's quality and appearance did not meet your expectations, and we appreciate you bringing this to our attention. We are sorry for the delay in processing your refund and can confirm that it was now refunded.

We wish you a wonderful day ahead
Your Trendcarpet Team

Noté 4 sur 5 étoiles

Overall Satisfied

The rug was delivered on time. Design, colour contrast, and shades are accurate. Feel comfy. I was expecting more thickness and heavy, but it's too thin. Overall, it is satisfactory but feels pricey compared to its quality.

8 juin 2025

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