Trendcarpet Avis 

I asked my wife to check trustpilot before ordering a rug from this company, as it was unheard of. I wish she had listened, as trend carpets seem to make a habit of providing poor service.

We ordered a rug two weeks ago, and was given a delivery date of 24/03. The tracking number suggested the rug was still in Sweden, so we reached out to customer service to be told they were going to refund us for the rug less £9.99 admin fee.

What we actually asked for was the status of the rug as we hadn't received it.

It seems like a quick scam that you 'dispatch' a rug, then bill the customer £9.99 admin fee for a rug they never receive.

I've requested a charge back for the £9.99 from my bank.

and if the rug ever arrives, based on other reviews I guess it will be poor quality or damanged or something.

The delivery was in good time considering it was travelling far, however the carpet was rolled and then the roll was then folded in half. So to be kept like this for a 2 week journey once opened the carpet was completely stretched out of shape. It is virtually unusable. Very disappointing.

Second rug ordered that was never received and I waited way beyond the delivery time frame before finally cancelling the order. No explanation given by the Company so most disappointed and will not use again.

Great carpet

Initial concerns with what is a fairly long delivery time remedied by the company furnishing a tracking link after querying status of the order. Item is as described and I'm both pleased AND relieved!! So: 5 stars.

Good communications throughout.
Thank you.

Despite the website saying my rugs were in-stock and delivery would be 1-2 working days, once I made the order, I heard nothing after 6 days. I emailed them for an update and was then told there had been a delay and that the rugs would arrive in their warehouse "next week". Next week came and went, I emailed for an update, no response, I emailed in total 3 times before finally getting a response after 7 days, to be told there was now a "further delay". Finally, a full 28 days after my purchase, I was told the rugs were now scheduled for delivery - and they did arrive, a full 31 days after the initial purchase.

In my opinion this is terrible service. It was falsely advertised to begin with and then subsequent updates were non-existent (I shouldnt have to be the one to follow up and then be told there was a delay!) and very slow.

The carpets themselves were fine, I probably would have wanted to return one of the two I bought but based on my experience with them I couldnt bear to go through customer services again!

So my advice to you is, proceed with caution and be prepared for a long wait like I did!

The rug is quite pleasant
However, the delivery was appallingly slow when you tell me the deliveries are not normally like that…

The rug I received was very different to what I ordered, they have refused to co operate with their advertised returns policy. Quality was horrendous so thin it is more similar top a sheet on the ground. Very disappointed with these completely unusable items

Very good experience

Delivery not on time had to wait just over 3 weeks . I'm not happy with quality of my rug for the price I paid. Wouldn't recommend your company to my friends and family

Ordered couple of smaller rugs. They were a bit cheaper than Pappelina brand, but pretty much the same product. So I knew what to expect. Delivery from Sweden took around two weeks. Was provided with tracking number as well. Not sure why there are so many negative reviews. My experience was positive

Terribly quality rug and very slow delivery.
The rug is the same consistency as a bath towel. Been down a month and creases still won’t come out. Every time you try to hoover it more balling and damage.

Looks cheap and different to the photograph. Took a long time to deliver I hadn't realised it was coming from overseas which was my mistake.

I also wish I'd checked the reviews before ordering.
This company is SO shady, basically blatant theft.
I bought a purple Wilton rug in November 2024. I was surprised how thin it was when it arrived but the colours were nice so i thought maybe it's just the design.
3 weeks later I noticed that the colour seemed to be fading, on closer inspection, I saw that it looked threadbare, worn all over, the rug was so thin & there was nothing to it, it was worn away. After 3 weeks it looked about 10 years old & ready for the bin, i was shocked how disgusting it looked :(
That's when I found the reviews. After reading them I knew I wasn't getting a refund or compensation. And sure enough, after contacting trendcarpet, they told me they don't refund after 2 weeks. THIS COMPANY IS A SCAM.
Blatant robbery. I had to bin the rug it was horrid.
Please avoid Trendcarpet & use your money elsewhere for something that will actually last.

I read the reviews after ordering and was worried.Howevet my carpet arrived from Sweden in 10 days and is good value for money.Its lovely !! An excellent service

I wish I had read the reviews before I bought a carpet. It arrived and before we even opened it we could see it was nothing like decribed. It was incredibly thin with no pile and looked so cheap and horrrible. I emailed them on February 1st and the response stated 2-3 days for a response. 16 days later nothing heard.
Update
Interestingly I have now received an email from them regarding my refund, possibly coincidence, possibly not.

Ordered a rug in Sept 2024. Rug arrived two weeks later and looked nothing like the picture. I immediately contacted Trend Carpet for a return and refund. They sent me a FedEx booking which I arranged. The rug was collected 23/10/24. I have chased my refund on several occasions but being told that they cannot located rug. I have been told today that I need to chase FedEx. Why is it my responsibility to chase a courier that they arranged? I would avoid using this company if you are looking for a refund.

I tried tracking the rug via FedEx and they are saying that the ref number given cannot be located. Why should I be even chasing a missing item via their carrier and why should I be losing my refund?

Trend Carpet, I would appreciate a response and solution on this.

Not a pleasant transaction.

I would strongly recommend that you do not use trendcarpet!

I no longer needed the rug as it had arrived late, so I agreed with customer services that I'd reject the delivery. Since 3rd December 2024 I am still waiting for my refund. Now they are recommending I speak with GLS in Sweden!?! Ridiculous. Don't do it guys.