Tropical Smoothie Café Avis 

Tuesday 10/14/2025 I ordered a bahama mama that is the only one I love and get every time I am a rewards member as well. so i added supplements b12 and multivitamins i couldn't even finish my smoothie it was so nasty tasted like chalk not mixed up very well and also my smoothie was watery it went in the Garbage. so, upsetting and this is the third time this has happened to me at first i really thought it was my taste buds being off or something but nope not at all. this was at the panama city beach fl parkway location they need to do better

The taste so natural really good I love so much

The only reason why I’m giving it a one star review is because I can never understand the methodology of having to remember to remove sugar from an orange food. The options here should be simple add sugar if you want sugar to an orange sweet why do I have to remember to remove a 400 g cal sugar additive when it already comes sweet?. It makes no sense to me that you have to remember to remove the turbinado because it’s something that they already had making it an unhealthy option. Do yourself a favor change your message make it an additive if you want to add more sugar instead of having to remember to remove it. Dumbasses

Absolutely furious with my experience today. I ordered directly from Tropical Smoothie Café's App and they used DoorDash for delivery, and not only was my order never delivered, but it was also canceled without giving me a full refund. When I tried calling the store directly, no one even bothered to answer the phone.

I then wasted over 40 minutes on the phone with Door Dash customer service, only to have the supervisor hang up on me. In the end, I had no lunch, wasted my entire lunch hour, and no resolution whatsoever.

This is beyond unacceptable. I usually enjoy Tropical Smoothie Café, but after today, I’m disgusted with how poorly this was handled. No accountability, no customer care, and I’m left hungry and out money. Do better Fort Bragg/Ardennes and DoorDash!

Ordered from Store # VA042-Victory Blvd. Portsmouth, VA. Horrible service, the cashier has zero customer service skills. The manager did not come out until I requested him to, although he was standing in earshot of the conversation. The cashier did not properly take my order, missed one smoothie, no big deal, I asked her where is my Dragonfruit Smoothie, as sunday was the last day to receive the free smoothie. I ordered a smoothie for my husband and ordered mine drink as the free one. Some kind of way my Dragon fruit order was not captured, No Problem. I will pay the difference or whatever... NO Miss Junior Rude neck and head popping did not have enough customer service experience to just say, I'm sorry. Let me make your drink, the price will be ...... No, she preferred to lose the sale and be Nasty. Another customer inside who witnessed the exchange said," That's why I order online, they will ruin your day with the attitudes."

THIS RESTAURANT OFFERS HEALTHY BUT REALLY DELICIOUS FOOD, I STARTED ORDERING FROM THEM A FEW WEEKS BACK IN MY OFFICE AND HAVE BEEN SO HAPPY WITH THEM. I USUALLY ORDER VIA GRUBHUB BUT WILL NOT BE DOING THAT AGAIN AS THE ONLY ISSUE WITH FOOD I HAVE EVER HAD HAS BEEN DUE TO THEIR POOR DELIVERY AND RUDE INCONSISTENT DRIVERS. I CALLED AND SPOKE TO THE MANAGER AT TROPICAL THIS MORNING AFTER MY GRUBHUB GUY DELIVERED ICE COLD BREAKFEST DILLA IN BAGS THAT WERE SOAKING WET FROM THE STORM, WONDER IF THEY HAVE EVER HEARD OF UMBRELLAS, LOL, BUT THE MANAGER ACTUALLY OFFERED TO DRIVE TO MY OFFICE AND REPLACE THE FOOD FOR ME WHICH I DECLINED AS I ONLY WANTED THEM TO BECOME AWARE OF WHAT GRUBHUB MAY BE DOING TO THEIR REVIEWS. TROPICAL ITSELF IS GREAT, FRIENDLY ACCOMODATING PERSONNEL AND DELICIOUS ALTERNATIVES TO BURGERS, ETC. TRY THEIR OATMILL CHIA PUDDING IT IS THE BOMB!! THANKS, RUEBAN YOU ARE A GREAT MANAGER.

I didn’t know which smoothie so I inquired, the girl was cold and rude. I still left a tip

The cashier was very helpful with answering all of our questions

I went to the one at JTB and Phillips the wait was really long .There was alot of young volleyball players with us .
They felt very uncomfortable the way the older African American manager was
Staring at them .
He was rude yelling saying inappropriate stuff 😒.
Looked sweaty and dirty..
Food was not good at all melted smoothies, smashed food

I waited here for about 40 minutes and people kept coming in and getting their food before me.

Great customer service, friendly and clean environment. Best smoothies, tropical dragon passion is the best!! I come here at least 3 times a week.

I am writing to express my extreme frustration regarding an unresolved issue with an order I placed on June 15 via the Tropical Smoothie app (Order #35991998104141824). The order was never delivered, despite the app marking it as completed.

I have taken the following steps to resolve the issue:

Called the store multiple times – no answer.

Submitted three online complaints.

Called customer service multiple times and was promised follow-up, which never happened.

To be clear:

No delivery occurred.

There is no photo evidence of delivery from DoorDash.

I have security cameras, and no one ever came to my door.

I have been more than patient, but this is absolutely unacceptable. I am requesting an immediate refund to the original payment method. Please do not delay this matter further.

We went to tropical smoothie Café today and there is this really kind girl. Her name is Leah and if you ever have Leah, she is the best so if you have Leah ask her how her day is and say that to girls love and appreciate her.❤️❤️❤️❤️❤️❤️

Went into Tropical Smoothie in the morning. Only person in there. Girl was not feeling it today. Why doesn’t any of the people that work there never ask for your phone number so they can promote the reward program, because the employees don’t care. At least that’s the impression it makes and so the attitude.

Hello my name is DaZarriah Malloy. I sent my coworker to fire house sub to purchase me a salad because I was busy at work around 10:18 am but she came back with tropical smoothie. When I went over to tropical smoothie to let them know that this was the wrong purchase I was told by the manager disrespectfully that I couldn’t receive my money back but she would take the food back. She told me that “ I’m not getting any money back but I will take the food and to leave the establishment before she do something to me”. I was very scared for my life and she also told that “ I’m not getting a refund so get the f out” I felt very threatened!

Ordered a smoothie online to be delivered. They apparently ran out of the smoothie I ordered, but charged me anyway and refused to refund me. Not happy at all. Did not even offer a free smoothie next time I go in. The manager refused to help me. I will no longer be going to this restaurant. There is no way on the app to dispute the charge. This is the Tropical Smoothie on Highland Rd in Waterford, MI.

Their app doesn’t allow you to redeem your point if you are getting delivery even though it states on the app to redeem but it doesn’t offer a number with the bar code!!!! They have you running around like a rat on a wheel with their ineffective app!! It’s aggravating at BEST!!! I removed the app from my phone I’m so infuriated with this substandard business. HORRIBLE 🤯

Ordered at the wrong address by accident. (Location - An hour away.) 29455 N Cave Creek Road, Suite 124 AZ. I noticed immediately after placing my online order. I called all many times that evening and even the next day to cancel or refund my order. All phone calls went to voice mail. I left detailed messages with my phone number. No call back, no nothing. They just kept my money - $40. This has soured me on the Tropical Smoothie brand.

Love this place. They make amazing smoothies and the service is so fast.